Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 10994732
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Volume sound is ok
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could have been a bit louder but everything else is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OscarA, Thanks for the feedback. Rest assured this will be looked into for future improvement. Enjoy and thanks for choosing Sony. -Craig
IT' S OK BUT COULD BE MUCH BETTER
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is good but the max volume is low. The bass is loose, the mids are drowned by the dirty bass and the highs are not crisp. I'm really dissapointed. I bought the Sony MDR-XB50AP/L in ear Extra Bass Earbud wired headphones to have it on my car, paid only 25 dollars and the sound much better!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Magostian63, we appreciate your feedback on the headphones. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You can also use the app's equalizer to adjust the sound quality depending on your preference. We hope these steps improve your experience. Thanks for sharing your review and for choosing Sony. ~Ralph
They are great.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great. I use them to listen to music and audible. Noise canceling is wonderful. I have used for a few months and have not used the full features however I am pleased with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Prestige, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. -Carl
audiophile quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the best money can buy at discount price. its a steal right now before christmas.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NEWBESTFRIEND, Great buy! We're also glad that you like the audio quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
it is worthy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very nice product, very comfortable and the sound is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisC, Fantastic! We're very happy you like the comfortable fit and great sound quality of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Still Great Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Really like that they are also wired if you don’t want to use Bluetooth the entire time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ethan, we're glad you are enjoying our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
Sony earphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Sony earphones for my wife and she loves them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi R21CUB, that was amazing! We're thrilled to know that your wife loves the superb performance of her WH1000XM4. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo
Highly Recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are one of the best investments for headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi artemis, great! We appreciate your 5 star review of our product. We hope you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
Love these headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing and does everything it claims. The reason for 4 stars is there is it enough give. I have a big head and these headphones feels a little right on my head. Another small issue is the 2 connection. It takes a while to switch between devices on its own. But other than that I’m happy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CWang, we appreciate your review of the headphones. Make sure to adjust the headband for the best fit and comfort. Your feedback about the multipoint function is greatly appreciated as well. It is recommended to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. We hope you continue to enjoy the headphones. Thanks for choosing Sony. ~Ralph
Sony
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is good and amazing features which make you feel as if you have the best headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HariAcharya,
Awesome! Thank you for providing your honest feedback with our Sony WH1000MX4. We are very happy that you are satisfied with the quality and features of your new headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice pair of headphones, work great for noise reduction
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelG, we're glad you like the noise canceling feature of our product! Thanks for choosing Sony. ~Earl
No ragrets
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have been highly rated by nearly everyone who ever used them for years. They are in my opinion, the best value headphones on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JTaylor,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
IFFY
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset had mine for about two years and after a year the headphone cuffs get flat and start wrinkling bad dont know where to purchase new cuffs either and feels like as time goes on quality gets worse or quiet plus the sensors are very annoying to deal with
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adventurousb,
Thanks for sharing your review and experience with the WH1000XM4. Please note that the earpads may be damaged or deteriorate with long-term use and storage. You can have the earpads replaced through your nearest Sony retailer or an authorized service center. You may find this link helpful (refer to United Radio Service Inc.):
https://us.esupport.sony.com/support/s/service?language=en_US&cpint=spt-subfooter_prodrepair
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony WH1000XM4 Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought one pair for me and liked them so much decided to buy another pair for my wife.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BobH,
Nice! Your wife will surely love her new WH1000XM4. We're glad that you like the quality of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.comfortable. sound is great. i love it these headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IdaV, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Review
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was in perfect condition, also enjoyed a good customer service from Best Buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Razergold, We are glad that you like your new Sony wireless noise canceling headphones. It's great to hear that you were assisted well by our local dealer. Thank you for your purchase. Enjoy! Vincent
Sony delivers again
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for myself a little while back. Been using them for months, and couldn't be happier with my purchase. Awesome set of headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maddux,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool purchase, very useful for my work and after work. I'd highly recommend using this product for your meetings and general listening. Value buy and is worth the price I paid for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sudh, Perfect! Thank you so much for the 5-stars review and for sharing your awesome experience with our industry-leading, Noise Canceling headphones WH-1000XM4! We are extremely pleased it suits your needs and expectations! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We appreciate your recommendation. Thank you for choosing Sony! -Jess
perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no regrets in getting this. was debating if i want xm5 but i budget wise, xm4 is the better option!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bea741, You've made an amazing choice! We're glad you're satisfied with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Save time, buy these.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve tried all brands and researched all competition, this is the Best Buy! You won’t regret this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Robert, we're glad you like our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl