Customer Ratings & Reviews

Hi MelitaR, it is very good to hear that you are enjoying your new TV! Thanks for choosing Sony. ~Earl

Hi HomayounE, Thank you for sharing your thoughts and experience so far using your Sony WH-1000XM4. We're glad you love the exceptional sound quality, noise cancellation and overall features of your headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess

Hi KartapurkhK, thanks for choosing and purchasing or product! We understand your feedback on your SONY unit. We recommend using the “Sony | Headphones Connect” app for best experience. Please check this link for more details:

https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html?search=headphone%20connect%20app

If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl

Hi Jorge, Excellent! Good to know you're enjoying your new Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam

Hi quenepon,

You made the right choice! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph

Hi puhd, Thank you for upgrading to your new Sony WH-1000XM4! We're very happy to hear you're enjoying it so far. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam

Hi LuisP,

Thank you for the purchase! We're happy that you like the durable design of the headphones. Thank you for choosing Sony!

-David

Hi mannycr,
Awesome! We're really glad to hear your satisfaction with your new headphones. The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris

Hi tall,
Thank you for reaching out and sharing your feedback.
We're genuinely sorry to hear that you feel the WH-1000XM4 headphones haven't lived up to your expectations. We definitely want all our customers to be thrilled with their Sony products, and it's disappointing when we miss the mark.

If you're experiencing any specific technical issues with the headphones, we highly recommend you contact our dedicated Sony support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

We appreciate you giving Sony a chance with this product.
Sincerely,
Estefany

Hi Ravi, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl

Hi JohnR,

While we're glad you like the features of your WH-1000XM4, we regret to hear that the unit had to be returned. If you want to use the unit as wired headphones, you can use the supplied headphone cable and still enjoy High-Resolution Audio music or use functions such as noise canceling/Ambient Sound Mode, just turn the headphones on. They still sound awesome when wired in for listening, without any of the features the app makes available.

We hope you will consider Sony again in a future purchase.

Regards,
Jess

Hi Geoff404,

Great! We're glad that you are enjoying the sound quality and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph

Hello Maria,
Thanks for reaching out and sharing your honest feedback about your WH-1000XM4 headphones.
We're genuinely sorry to hear that you're experiencing issues with audio bleed and noise cancellation.
Here are a couple of things you can try to improve these problems:

1) Make sure the headphones are sitting snugly and fully covering your ears. Even a small gap around the bottom or back can let sound out and let ambient noise in. Try adjusting the headband or tilting the earcups slightly.

2) Your XM4s have a fantastic "NC Optimizer" feature that calibrates the noise cancellation to your specific head shape, hair, glasses and even atmospheric pressure.
Make sure you've run the optimization recently, especially if you're traveling or if your environment has changed. You can find this option in the Sony | Sound Connect app.

3) Double-check in the app to ensure the Noise Cancelling mode is fully active and not set to Ambient Sound.

4) Also, sometimes a firmware update can address performance issues, so make sure your headphones are running the latest version within the app.

Give those steps a try! Hopefully, they'll help you unlock the full noise-cancelling and audio potential you should be getting from your WH-1000XM4s.

Thanks for considering Sony headphones and for your feedback.
Warm regards,
Estefany

Hi Security, Awesome! We are glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl

Hi Mike, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl

Hi Tiffany, Thank you for choosing Sony! While we are glad to hear that you are happy with the sound quality of your WH-1000XM4 headphones, we are sorry to hear that you are experiencing difficulties using them. Please try adjusting the slider of the WH-1000XM4 headphones to a more comfortable position. Also, please make sure to wear the headset so that your ears are inside the earpads.

Should you need assistance with your WH-1000XM4 headphones, please contact us for help.

Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "Headphones" and from there you'll see different ways to contact us.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Name:
BestBuy Username:
Model Number:
Question/concern:
Telephone Number:

Regards,
Carl

Hi JonK, Awesome! We are glad to hear that you are enjoying your WH-1000XM4's comfort, noise canceling and sound quality! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl

Hi LarryT, we're glad you like our product! Thanks for choosing Sony! ~Earl

Hi Stars322, This is a great Christmas gift idea! We're very happy to hear your son loves his new Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam

Hi CAT1959,

You made the right choice! We're glad that you are enjoying these amazing headphones. Thank you for choosing Sony!

-Ralph