Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 10994732
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
So far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't had to use it yet so I don't know exactly how good it is
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cowboy, thanks for choosing and purchasing our industry-leading noise canceling headphones. Sure you'll enjoy your new Sony unit! ~Earl
Great deal
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good deal on Black Friday. Why do we need Bose or B/O?? Half price of them, you can buy this one.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi John, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Perfect Gift for Growing Teen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Christmas gift for my favorite niece. She loved it. Well rounded wireless headphones. Holiday pricing makes them even a sweet deal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jose,
Great! We're glad that your niece is enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
#1 For Noise Canceling Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'd say as of these review these are still the best Headphones on the market. At least to the standard of Noise Canceling is concerned. The set I have at least a year old and still and great condition. Until Sony or the competition can produce something better, these will remain my goto.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrentW, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Goood very goood very honestly i would highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kyvkeke1, we're glad you like our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
Sony is on another league
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recently I bought the sony WH-1000XM4 headphones and they are just pure gold. For the people who wants the XM5s so bad and the price is an issue, you can definitely go for the XM4s. The only difference between them are the number of mics they have on the headphones itself. SIMPLY THE BEST.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PK99,
Great! We're thrilled that you are happy with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
ghastly
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I HATE these headphones. I will give Sony this much, the sound is markedly better than my WH-1000XM2 headphones. HOWEVER, the battery life is laughable and the connection with both my computer and my phone is reliable for about 5 minutes at a time. The sound canceling is brilliant, but rendered useless by streaming stability that sucks more than SlingTV. I am embarrassed that I squandered the funds on this overpackaged piece of trash. I am now a freshly-minted Sennheiser customer. It’s a shame there is no zero-star option for these reviews. If you have already ordered these things, CANCEL. Sony gets two middle fingers up for this product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MORTIMER,
We are really sorry if our WH-1000XM4 didn't live up to your expectations. This is definitely not the experience we wanted you to have. We'd like to help you troubleshoot the problem. If you haven't tried yet, please refer to the below:
For the battery life, the usage time varies depending on the setting or how they are used. To conserve battery life, turn off the DSEE HX Auto or Equalizer setting on the Sony | Headphones Connect app. The available battery life significantly decreases when these settings are used at the same time. You may also find the following links helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00271301
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP1000466396.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752809.html
For Bluetooth connection issue, please follow the troubleshooting steps on this article and see if it resolves the problem:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00097458
And if you are having an issue with the Multipoint connection function, this can be fixed by making sure that your devices are properly connected to the headphones. For instructions, check out the following link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936.
And for the noise canceling function, you may find the following links helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00229328
Lastly, to ensure you are getting the most out of your WH-1000XM4, we recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads
If there's anything we can do to help or you may need more information/technical assistance, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
I hope this helps.
Best regards,
Romeo
Sony Social Support
The best of the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy is the best store, the quality of the products that you offer are excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DouglasF, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Tooth Doc
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them. Almost bought the Bose version but the latest model doesn’t fold up. In addition, current ratings put the Sony’s slightly ahead of the Bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Howard,
You made the right choice with the Sony headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!
-Ralph
Sony Headphones are the Best!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product! It is more than what Sony advertised.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IdreesM, it is very good to hear that you like our product! Thanks for choosing Sony! ~Earl
Nice
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphone is so good and love the color, I can travel with it on the plane . Enjoying it and my music, can watch my videos with it also.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lovely65, thank you for the awesome review! We're glad to hear you're enjoying your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Love!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got them when they were on sale and I love them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MariaS,
Good deal! We're glad that you are loving the quality and performance of our WH1000XM4. Thank you for choosing Sony! - Marco
A must for music fans
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.beast headphones i owned !!! highly recomend them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello FernandoV,
Wow, that's awesome! Your recommendation is highly appreciated and we are happy that you like our WH1000XM4. Thank you for choosing Sony! - Marco
Great value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for the price point. Other noise reduction headphones were more expensive for the same quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TJT1, we're glad you like our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great hardware but somewhat difficult to use if you are not wanting to download an app to Bluetooth your head phones through it.... but overall good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hello,
We appreciate your 5-star review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the Sony Headphones Connect app is also greatly appreciated. It is recommended to use this app to fully utilize the additional features/functions of the headphones.
Thanks for sharing your review and for choosing Sony!
-Ralph
Good Headset
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All I can tell you that this headset is so good, I bought the second one in a month
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vincent,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Headphone incredible
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So awesome will purchase again the best ever! So happy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ArthurL,
Thank you for the 5-star rating and we are honored to have customers like you. We're glad to hear that you're happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Love them
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my daughter and she loves them ....
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JagrupD, Thank you for purchasing the Sony WH1000XM4! We're so happy to hear that your daughter loves them. Thanks for choosing Sony! -Sam
QA issues but great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds amazing. Everything is nearly perfect. Decent rating because these are my 3rd pair. I had to return 2 of them because of a quality control issue. They had a slight static sound in one of the cups.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brandon, Thank you for purchasing WH-1000XM4 Wireless Noise-Canceling Headphones. We value your opinion and we would like to apologize if the unit did not meet your expectations. While we're glad that you liked the headphones especially the sound quality, we regret to hear that you had to return 2 units because you are hearing an unwanted noise from one earcup of the headphones. Please make sure that the headphones are up to date as this will improve the overall performance of the headphones. You may use the Headphones Connect app to update the WH-1000XM4 Headphones. The software includes key features, applications, bug fixes, and feature improvements. For instructions, please visit our support website at https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads.
Your feedback about the static noise is greatly appreciated. Rest assured that this will help us improve our products.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Thanks again for shopping Sony.
Sincerely,
Jess
headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent quality headphone, very happy customer!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DianaC, We are thrilled to hear that you are very happy with your Sony WH1000XM4 wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent