Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 10994732
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a Sony fan but these headphones are awesome I just purchased today and I have not been able to take them off
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Happyinflourtown, We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Sony quality
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.New gym headphones it’s a little overkill but I love them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andre, nice! We're glad you love our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
Will Not Connect Bluetooth - XM3 Better Overall
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had the first Sony WH-1000 since release and loved it. I upgraded to the WH-1000XM3 and it sounds better and is more comfortable than the WH-1000. The reviews out there for the WH-1000XM4 report it to be so much better than the XM3 version and we needed another headphone for my son, so I decided to try out the XM4. Both my XM3 and this new XM4 are updated to the latest Firmware through the Sony app. I didn't find the XM4 to be more comfortable than the XM3. In fact, I felt it had less padding and was not as comfortable as the XM3. The side controls on the XM4 cup are not sensitive enough and often nothing works when compared to the XM3! I could easily connect to my cell phone with the XM4 and conduct updates but I primarily use the headphones to listen to my TV through a Bluetooth transmitter. The XM3 has worked fine for a few years but I was going to give them to my son and use the new XM4 but no matter what I did I could not get the XM4 to connect to the Etekcity Bluetooth Transmitter & Reciever Adapter (EA-TR1)! I reset the transmitter several times and was always able to get the XM3 to connect but the XM4 would not connect via Bluetooth. I am not able to provide a sound comparison for this reason and have decided to return the XM4 and keep my XM3 and get my son another brand. Over comparison of XM3 to XM4: - XM4 not as comfortable. - XM4 controls spotty. - XM4 Bluetooth connection to varied devices is spotty. At this time I can not recommend the XM4 when compared to the XM3. Also my experience with the original and the XM3 was without issue unlike the XM4.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CFH2018,
We regret to hear that you had to return the WH1000XM4 because it didn't perform to your standards. The headphones feature an adjustable headband to achieve the best fit and comfort.
The sensor of the touch sensor control panel is built into the flat surface of the right unit. Operate within the range of the sensor. When you swipe your finger forward/backward or up/down on the touch sensor control panel, the touch sensor control panel may not work correctly depending on the angle at which the headset is worn or the direction your head is facing:
a. When you swipe your finger forward/backward, make the movements perpendicular to the headband.
b. When you swipe your finger up/down, make the movements parallel to the headband.
When pairing the headset, make sure that it is in pairing mode. Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset (the headset has no pairing information). The headset enters pairing mode automatically. When you pair a second or subsequent device (the headset has pairing information for other devices), press and hold the (power) button for about 7 seconds. Check that the indicator (blue) repeatedly flashes twice in a row. You will hear the voice guidance say, “Bluetooth pairing”.
These steps might have changed your experience. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and we hope you consider Sony in your future purchase.
Regards,
-Ralph
Great headphones, fair price, slightly confusing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got them on sale for Christmas. Excellent headphones. Slightly confusing to use with wire, but they work great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BoisE, Awesome! Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Great sound and great ANC
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great headphone for daily use but after a year and a half the right ear plays an extremely loud tone. Sony customer support said it is probably caused by moisture buildup in the ANC microphone near the speaker causing feedback. If its within the 1 year limited warranty they will RMA It can also be used while powered off with a headphone amp over 3.5mm if you dont want to use the battery/noise canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StevenG,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality, noise canceling function, and 3.5 mm wired option of the headphones. It's unfortunate that you are experiencing a loud tone on one side of the headphones.
For repair options, you may contact our authorized service center (United Radio Service Inc.). Please refer to this link:
https://us.esupport.sony.com/support/s/service?language=en_US
In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Case Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US
Regards,
-Ralph
Sweet Headset
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and love the range in my house. Exactly what I needed to pair with my PC and phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Patrick, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Quality and Worth the Price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've ever had, I wish I got them sooner!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StophN, nice! We're glad you like your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
Amazing headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my husband and it does as explained!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chromebook000, thanks for choosing and purchasing our industry-leading noise canceling headphones. Hope your husband is enjoying his new Sony unit. ~Earl
Nice Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very natural headphones and they are Bluetooth as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PatrickS, we're glad you enjoying our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
Great sounding and features
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time buying Sony headphones. Researched these over the last several months before release. Glad I held out on buying something else.
I would recommend this to a friendBest purchase ever, got for it. Worth it in the lo
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase ever, got for it. Worth it in the long run.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MinakshiG, Awesome! Thank you so much for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Don;t waist time and money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not good would not stay connected had issues with hearing.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MamaT,
Thank you for sharing your feedback about your Sony headphones. We’re genuinely sorry to hear about the trouble with connectivity and hearing issues—it’s not the dependable experience we aim for with the WH1000XM4. If the headphones won’t stay connected, it can help to restart both your headphones and the connected device, update their firmware, and check for possible Bluetooth interference.
For hearing concerns, making sure the headphones’ firmware is current and adjusting audio balance settings may resolve the problem.
You might find more information and steps on the following link as well: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752842.html
If you continue to have trouble, our support team is always ready to assist further and help get your headphones performing as they should. You can reach them at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony products.
Best regards
DiegoV.
Best noise cancelling headphones ever.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Go and get this headphones, they are overall the best in every single department, first Sony headphones I own and totally happy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Darbz17,
You made the right choice with the Sony WH1000XM4 headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Best headphones for their price
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, the only problem is they get uncomfortable after 45 minutes for me. Since I am not used to wearing headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maria, We appreciate your feedback regarding this unit. If you feel comfortable, try different designs and shapes to find one that fits comfortably or you may need to limit your headphone usage. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
Great for the gym
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these Sony headphones as a gift for my wife. She loves them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danny,
Wow! This is definitely a lovely present for your wife. Nice to know she loves her new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing SONY! - Kris
BEST HEADPHONE BY FAR
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for my daughter she love it a lot. Goes well with her styles.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sakhean, Awesome! We are so glad to hear that you are loving your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Good headphone.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works good with noise reduction. I am happy with it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zoeheadphone, nice! We're glad you are happy with the noise canceling feature of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought them for my daughter, and now I'm going to buy some for myself.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ramon, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! -Sam
Great but just not for me
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good noise cancellation, but personally they made me dizzy and nauseous, so I had to return. I wish they didn’t make me feel like that because I wanted to love them
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Lizzygirl, We are sorry that the unit had to be returned. Our WH-1000XM4 headphones have an Adaptive Sound Control feature that can be controlled using the Sony | Headphones Connect app that uses auto-adjustment of the noise canceling function by behavior recognition. Despite your concern, we are happy that you like them. WH-1000XM4 headphones incorporate two technologies to maximize noise-canceling performance. These headphones have a built-in analog amplifier integrated into the HD Noise-Canceling Processor QN1 realizes an unmatched signal-to-noise ratio for low distortion and exceptional sound quality for portable devices. We appreciate your feedback. Thank you. -Vincent
Sony sounds better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quick and easy replacement of old Bose headphones. Great headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VaibhavJ, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl