Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 10994732
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
Perfect gift!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Perfect for my granddaughter. She loves them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi iphone,
Awesome! We're glad that you found the perfect headphones for your granddaughter. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
This is definitely worth the purchase for sure. G
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is definitely worth the purchase for sure. Get it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Clark,
That's awesome to hear! We're glad you like your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
crazy headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is a real good pair of headphones. better than many others
I would recommend this to a friendBrand response from SonyListens
Posted .Hi fernandom,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Nice sound poor battery
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight and nice clean sound. Battery life isn’t nearly as good as advertised or it would be 5 stars.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JB75, We are so glad to hear that you are happy with your new WH-1000XM4. For the battery life, please check our help guide link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP1000466396.html
Also, please check the battery life of the headphones on different modes on this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752809.html?search=battery
I hope this helps!
Regards,
Carl
Just ok
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were good but not super durable but worked well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LavonA, we're glad you like our product. We appreciate your feedback regarding the durability of the WH1000XM4. Thanks for choosing Sony. ~Earl
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would recommend. Great product. Works well with my computer and cell phone for work calls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loves it. Highly recommended to everyone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LukaszP,
Amazing! We're thrilled that your daughter is having a great time with these awesome headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
irregular bluetooth
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bluetooth is irregular, interrupts very frequently and has very little range
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EPTechGuy,
Thank you for your purchase and we regret to hear that you are having Bluetooth connection issues with your Sony WH1000XM4. We would like to help you troubleshoot this and turn this to a better experience. You may try and set the headset to “Priority on stable connection” mode. This will allow the headset to have a stable Bluetooth connection while playing. Please check these helpful links.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752802.html
The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Great earphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set up is a little involved. Went to you tube and followed the instructions.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headphones,
We appreciate your review and experience with the WH1000XM4. Help guides and manuals are available on our support website. Please refer to this link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/manuals
We hope you continue to enjoy these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Quiet
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't filter 100% sound but what it does give you is some peace from a noisy environment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jcperson84,
We're glad that these headphones work great for your noisy environment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
Thanks for sharing your review and for choosing Sony!
-Ralph
BestBuy Customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best Sony headphone I've ever had. Will definitely recommend it to others.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael, We're glad that you are happy with your purchased! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for the recommendation! Jay
- Pros mentioned:Sound quality
Good but not for me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones sound good but the previous model sounds much better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelL, thanks for choosing and purchasing our industry-leading noise canceling headphones. We appreciate your feedback regarding the sound quality of our WH1000XM4. Make sure that the sound quality mode is set to "Priority on sound quality mode". Please check this link for more details:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752802.html?search=sound%20quality
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good but had to return for a better dew elsewhere online
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cory, we're sorry to hear that you had returned your SONY unit.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
We have our Support team that is always happy to assist. You can email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you consider SONY again. ~Earl
Almost perfect headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones, lightweight, good fit, adjustable headband. Had to return it. Earcups tens to hold heat. Not hot to touch but feels hot when wearing.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tech, While we are glad to hear that you are happy with the overall performance of the WH-1000XM4 headphones, we are sorry to hear that you had issues while wearing them. Please note that the longer you wear headphones, the more your ears may hurt. You may also use the adjustable headband for a more comfort fit.
I hope you consider Sony again in your future purchases!
Regards,
Carl
Wonderful!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful! I've only had it a few weeks but, so far, it's great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Macox, we're glad you like our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Susan's Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love my headphones, best purchase ever Alexa is cool, walking is m0re enjoyable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Susans, That's cool! Choosing these headphones will definitely be worth it! We're really glad to hear you're happy and satisfied with the features, amazing sound quality, and overall performance of our industry-leading, Noise Canceling headphones WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for sharing your awesome feedback and for choosing Sony! -Jess
Sony Best.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.5 Stars Period.Would Highly Recommend.Definitely the best set of Headphones I ever owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Good, except defective
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been waiting for these for months. They are not that different than the XM3s, which is fine because those were still great headphones. Unfortunately, my XM4s were defective out of the box. They had a constant white noise that was distracting when listening to any music that was quiet, and the left ear had static that got worse the longer I used them. I wish I could exchange them for another pair, but my local store is out of them, so I'll have to wait more to try them again. Disappointed in the quality.
No, I would not recommend this to a friendGreat Earphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Step son loved these earphones. He wanted these for Christmas and kept bugging me about them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigMac48602,
We're thrilled that your stepson is enjoying these amazing headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
Sony headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! Bought them for my Dad for his birthday and he raves about them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Emily,
Wow! This is a nice present and we're glad that your Dad is enjoying his new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris