Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 10994732
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
Satisfied as always!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent as ever! I have been a Sony headphones user for decades! Happy with my purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mele,
Awesome! You made the right choice with Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
You’re on your own
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice but no start up or complete manual?!?! Have to go online to do anything,,, Bull Sh at this price point :(
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Goodluck,
Thanks for sharing your review and experience with the WH1000XM4. We understand where you are coming from. Help guides and manuals are available on our support website. Please refer to this link for more information:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4
You are always welcome to message us for further assistance regarding the headphones. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/service?language=en_US.
Sincerely,
-Ralph
Good Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This one very good to use. That I like to buy a lot of things from Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Smokeless,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
These things warm your cold ears!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality was wonderful however our ears really got hot after awhile. We went to a different brand.... problem solved
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mark98236,
We're glad that you like the sound quality of the headphones. It's unfortunate that you didn't have a complete experience because of its comfort. Your feedback is greatly appreciated. The headphones feature an adjustable headband to provide optimum fit and comfort.
Thanks for sharing your review and we hope you consider Sony in your future purchase.
Regards,
-Ralph
Yel
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.???? Don’t know yet. They are Christmas present ant still under the treee
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ClarkCabin, Thank you for the 5-star rating! We hope to hear all about your experience with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Bose Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones work great, since purchasing these I’ve enjoyed the sound quality every time I use them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anthony,
If you are referring the Sony WH1000XM4, we're glad that you like the sound quality of the headphones. Because you do like them so much, would you mind updating your star rating to show other buyers how great they are?
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Super sound and still learning its features
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This took awhile to figure out because when I cough, sneeze, or make any noise it automatically pauses what I'm listening to. This is quite annoying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Benny, Glad to hear that you are enjoying your new WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Decent headset, good sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headset, but the mic allows too much ambient noise to get thru to the person on the other end. Depends on what you will be using it for whether or not it is right for you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MW11, we're sorry to hear that you have an issue with your Sony unit. Please make sure that your headphones' software is updated to the latest version. This can often resolve various issues, including those related to ambient noise:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads
Turn Off Noise Canceling or Ambient Sound Control using the Sound Connect app. Initialize the unit by following this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues
Connect with them by follow this link and Chat with an Enthusiasts:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Combination of old and new technology
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent, All new features and old features. Has USB Type C and also cam connect with Aux
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amda, Great! We are thrilled to hear you're enjoying your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Great gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift and the person I gave it too. They love it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chikis, Awesome gift! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great Sound has a price and quality
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great quality sound, a little annoying so many settings. Disappointing to have return it due to a malfunction after 6 months.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GadgetKid, While we're glad to hear you like the great sound quality of the unit, we regret to know that you had some malfunctioning issues with it and it had to be returned. For future reference, we can offer assistance by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help. You may contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
I hope you consider Sony in your future purchase. Thanks for sharing your feedback.
Regards,
Sam
owner
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphone for traveling. Well made should last many years.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi geopoet, Awesome choice! We are so glad to hear that you are happy with your purchase! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for giving the product a perfect rating and for choosing Sony! -Carl
Daughter loves it.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Daughter loves them. They never leave her side. Worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EOSR6, That's great! We're pleased to hear your daughter loves her new Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
love
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love them but thought the noise cancellation would be a little better
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MarianaJ,
Thank you for your feedback and we're glad to know that you love the quality of your WH1000XM4. If you feel that the noise canceling is not enough or if you want to get the most of the noise canceling capability of your XM4, please check this link.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
Kindly follow the steps provided in the above link. Thank you for choosing Sony! - Marco
A+
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A+ product. Highly recommended! Great gift for holidays!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Snake1085, Great! Good to know that these headphones were a perfect gift for the holidays! We appreciate the recommendation. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Jess
Headphone review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are great except for no adjustment for smaller heads
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ronr,
Thank you for providing your review on our WH1000XM4. We are happy that you like the overall quality and performance of our XM4. Thank you for choosing Sony! - Marco
Great but still loves her Bose.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought them for my wife for her b-day. Wanted to give them a try and they were replacements for a pair of Bose. She enjoys some aspects over her Bose but she’s still a Bose girl.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shoyq4,
You definitely made the right choice with these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
One of the best one
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had used beats studio and also beats solo pro but none can beat sony
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ricky, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Jay
Good pair
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good pair of headphones and would recommend to everyone looking for a new great pair for sure
I would recommend this to a friend- Pros mentioned:Sound quality
Great noise cancelation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For noise cancelation and to block out cubical mates chatting, this one works great, It is also nice you can turn off the noise cancelation thru smart phone if needed. Worth the price on black Friday
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Razer, Thank you for the great review! We're pleased to hear you like the excellent noise cancelling feature of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam