Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 10994732
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Love these Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones - particularly love the Noise-Cancelling feature. I have a lawn tractor for mowing my grass and these headphones do a great job of blocking the engine noise and protecting my hearing. My only complaint is when I use the headphones walking my treadmill my ears get pretty warm.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidC, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Works great and packaging is very nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Proed123, Thank you for the amazing feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Bought this just to compare the music quality with
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this just to compare the music quality with my Bose Q45.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Basti,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony wh 1000
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great headphones, impressive with the noise cancellation and can link into multiple devices thru bluetooth charges with a usb-c like my other devices so one charger for everything.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yomz,
Amazing! We're glad that you like the noise canceling function, multipoint feature, and USB-C port of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.theyre amazing for the price i got them at mwah i love them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
Awesome! We're glad that you are happy with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
SOLID
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were good, just found a cheaper price. Planning to buy it again!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ahmad,
We're glad that you found the perfect headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Nice headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great headphone set. The range is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lauren,
Perfect! We're glad that you like the Bluetooth range of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Highly recommend. Best Buy always replaces/repair
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend. Best Buy always replaces/repair my devices
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BBfan, Awesome! Good to know you had such an amazing customer service experience. And thank you for purchasing the Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great . The price was excellent. Would purchase again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rust,
We're glad that your investment is worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! My son loves them! He can’t hear us that’s for sure!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi scottnkel91, We're glad to hear that you love the WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
New Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the product and Best Buy services. Thank you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JenJohn,
Awesome! We're glad that you are enjoying these amazing headphones and you were assisted professionally. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Awesome
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones at this price. You won't regret the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Miskie, That's really cool! We're thrilled to hear that you feel the WH-1000XM4 is one of the best sounding headphones in its price range. Good to know your purchase went well and you're enjoying the top-notch sound quality and overall features of our industry-leading, Noise Canceling headphones WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase! -Jess
Headset
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my grandson for a Christmas present
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Beatsstudiobuds,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
The king has overpaced himself
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones that I've ever used, you would never want to get them off!
I would recommend this to a friendJacob
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 16 year old grandson’s chrygift — to use this afternoon
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Bentley, We are glad you chose these pair for your grandson. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to his behavior and his location. Using the Sony Headphones Connect app, Ambient Sound Control lets him adjust the volume of background sound and gives him the option to allow voices alone to be heard. Meanwhile, the Equalizer lets him customize sound levels to suit his music. Thank you for trusting Sony! Vincent
Aaaa
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My boyfriend loved them as a birthday gift, uses them all the time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aaaa, thank you so much for the 5 Star review. We are extremely pleased you find our WH-1000XM4 perfect for a birthday gift! We are also glad your boyfriend loves everything about these headphones.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Cons mentioned:Price
worth the money not really
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the headphones just i would say that the adaptive feature to hear around you is just not enough for the price in my opinion and really think it would just not be worth the price compared to other sony headphones that I have had so
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MoisesA,
Thank you for sharing your honest opinion regarding adaptive feature of our Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones. While we are happy that you like the headphone, we're sorry to hear that the adaptive feature is not enough for its price. Your opinion matters to us and it will help us improve our future products. Please allow us to help and make this experience to a better on.
Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
These steps may also help improve your experience with the noise canceling function:
-Make sure that the noise canceling function is turned on.
-Adjust the headset into a comfortable position.
-Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
-With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Wind Noise Reduction] or [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.
-Disable Speak-to-Chat, and check whether the situation has improved.
-Check with the “Sony | Headphones Connect” app whether the function of the CUSTOM button is set to [Ambient Sound Control].
In case you need further assistance, please email the below information to socialsupport@am.sony.com:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
Marco
Sorry Sony. Switching Back to Bose
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My QC1 Bose headphones started to have problems with the power button after 4 years of owning so after some back and forth between the Bose 700 and this I decided to give Sony a shot. Overall I think it’s ok. Not worth 350 to be honest. I’ve owned them for 4 days using them mainly for zoom, phone calls and music. I’ve heard complaints on how my voice sounds on the other end, switching between more than two devices is a pain, music tends to skip and muffle a bit for no reason. The headphones also tend to turn on by themselves which is funny since that was the same issue I started to have with my Bose. As a Bose customer for the past 10 years, I think I’ll stick to what worked best. Will try out the Bose 700 instead. Sorry Sony but not a great first impression.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Gesjes, we regret to hear that it's not living up to your expectations. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You can also use the app to turn on the [Connect to 2 devices simultaneously] for easier switching between devices, set the headset to “Priority on stable connection” mode for better Bluetooth connectivity, and adjust the equalizer to improve sound quality.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Ralph
Sony Social Support
Great headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this for my bf and he loves it! A little pricey but worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mayway786, Excellent! We're glad to hear that your boyfriend loves our newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Mrs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son is going to love them, cant wait till he opens them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Allison,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph