Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 10994732
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
Great but not great
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was hearing crackling noise, also the sound quality was not that great. All said, could have just been a faulty one
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RohitU, Thank you for sharing your experience on the Sony WH1000XM4 Wireless headphones. We're sad to hear that you are heading unwanted noise when listening to music. Please try to initialize the unit by following this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
- Pros mentioned:Sound quality
The Best of the Best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these. Started using them around the house and out on errands. Really great sound capability and noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DAMH33, Awesome! We are glad to hear that you are enjoying your WH-1000XM4's sound quality and noise canceling! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Sony Headphones Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the headphones, having a slightly difficult time adjusting to the noise-cancelling pressure changes and whirring noise in the ears. Other than this, great product!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RachelS,
Thank you for the review and we're glad to hear that you like the headphones. We do apologize for the inconvenience. We highly recommend using the Sony headphones connect app to adjust the noise canceling of the headphones depending in your preference. Here's the link for the application.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00269130
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great headphones, delicate as a paper rose petal.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding sound quality, great noise cancelling and absolutely no water resistance at all, get caught in the rain or sweat on it even a little and say goodby to your expensive headphones. Buy the accidental coverage, you will need it. Learn from my mistake.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dave, While we are glad to hear that you are happy with the sound quality and noise canceling of your WH-1000XM4, we are sorry to hear about what happened to your headphones. We recommend having the unit sent in to our authorized service center. Please use this link to have the headphones serviced: https://us.esupport.sony.com/support/s/service?language=en_US&cpint=spt-subfooter_prodrepair
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Sound quality
Sony XM4's are the bomb
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic headphones! So much better than the Bose QC45 I returned to buy these instead. You can't go wrong with these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigAl, You've made an excellent choice! Thank you for upgrading to your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Amazing headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were some of the best headphones on the market when they launched. Now they are down in price and are a must have.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Toast,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recommend this product. It’s easy ang very friendly gadget to have.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Khloe0923,
Great! We're glad that you are having an easy time using these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!
-Ralph
Good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good……………………………………………………………………………………………………………………..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi nani, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! -Sam
- Pros mentioned:Sound quality
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Splendid head phones crispy rich and punchy sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fabuloso,
We're glad that you like the sound quality of the headphones. Because you do like them so much, would you mind updating your star rating to show other buyers how great they are?
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony Lover
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's very good. I was Expecting more Base. High Pitch. I will recommend to Friends .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KKhan,
Thanks for sharing your review and experience with the WH1000XM4. Your feedback about the sound quality is greatly appreciated. You can use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. Please refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
We hope you continue to enjoy these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Worth it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This works so good, I work from home and due to construction next to our home, it really cancels the noise. I’m loving it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rose,
Amazing! We're glad that the noise canceling function of the headphones is perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Amazing headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever, noise canceling amazing sound quality so crisp got my creaming on da floor 10 outta 10 recomended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chase, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
AMAZING
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This set of headphones sit comfortably and i feel as though im not wearing. And the noise cancellation is just amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mika, Great! We're glad you like the comfortable fit and excellent noise cancelling feature of your Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Mr.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great BlueTooth headphones with many options included. Has limitations on the 360 Reality Audio.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShopBestBuy,
We appreciate your review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the 360 Reality Audio is greatly appreciated. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Sometimes they are a pain to connect
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is decent. My ears would get too hot after wearing for 30 min
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Harry, we're glad that you like the sound quality of the headphones. It's unfortunate that it is not giving you the best comfort. Make sure to also adjust the headband for maximum comfort and fit. You may also find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243
Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Worth Buying
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are absolutely awesome . Worth the buy. Got it during the Black Friday Sale so made the purchase even better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RuchikaS, Thank you for purchasing the Sony WH-1000XM4! We're happy to hear this feedback. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
They are ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was expecting better quality and comfort from these headphones. Maybe my expectations we to high.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi hytsyl78, we're sorry to hear that it didn't meet your expectations. Rest assured that your feedback will help us improve the quality and performance. Thanks for your review and for choosing Sony. ~Ralph
Good but Bose 700s are the better set imo
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was debating between these and the Bose 700s. I ended up picking the Bose 700 as I use these often on conference calls and the mic for the Sony picked up a ton of background noise. The active noise cancellation also had a bit more pressure to me and I'd feel a bit busy when it kicked up to the higher levels.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi swampkalash,
Thank you for sharing your feedback. We're sorry to hear that we were not able to meet your full expectation with the WH1000XM4. These headphones is compatible with the Sony Headphones| Connect app where you can adjust the noise canceling function and Ambient Sound Mode (ambient sound control). Your feedback is greatly appreciated and we hope that you will shop again Sony in the future. Thanks again for shopping Sony. - Kris
- Pros mentioned:Sound quality
love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.awesome sounding audio comparable to beats, and most importantly blocks any noises while i am deep in my studying
I would recommend this to a friendBrand response from SonyListens
Posted .Hi buddyboy, Thank you for the 5-star rating! Glad to know you like the excellent sound quality and noise cancelling feature of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Cons mentioned:Price
Sony xm4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good, but too expensive compared to other offerings
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi sumeeth, Glad to hear that you are happy with the overall performance of your new WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl