Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 10994732
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Bass, Sound quality
Great upgrade from Bose QC-II
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned my set of Bose QC-IIs for four years and used them almsot everyday. They are still a great set but i noticed with past updates in firmware the noise cancelling quality was noticably degraded. Unsure if it is marketing with the company to introduce the QC-IIIs & newer 700s or if they nautally degraded overtime. There is a ton of info about this online with others having the same issue. Anyways, the noise cancelling was a reason why i bought them and they weren't holding up. I tried both the 700s and the MX4s in store around the holidays last year and the MX4s were way better in my opinion. I noticed they were on sale yesterday for $249 and I rushed to the store to pick up a set and I'm glad I did. Today they went back up in price! The sound quality for mids/highs is just a little better then my old set but the bass sets it a part. When at high volumes, the bass is way better while still delivering clear mids/highs. The ANC is great.... way better than my old set and better than 700s I tested in store (in my opinion). I love all the other features too like spacial sound, detection when yoy take them off, pausing when yoy talk, hand over cup to talk/hear and location detection for ambient sound and listening preferences. Couldn't ask more for $249 and better than my QCIIs. If you are upgrading from an old set and have similar needs to mine, I think you will be happy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rick, We are thrilled to know that you love all the features of your new Sony wireless noise canceling headphones. You chose the best brand this time. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! Vincent
- Pros mentioned:Battery life, Comfort, Sound quality
Long battery life
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The battery life is great I have charged it in 3 days and still have way charged.When using Bluetooth to watching for television. There is a weird static that happens. I try to have to one device but it still happens. But as far listens to music with my iPhone perfect. I wasn’t interested into the plans they have for the 360 listening , I couldn’t really tell the difference between sound. Noise cancellation is great they are pretty comfortable to in your head . Not so much to wear around your neck though. The speak to chat is a cool feature too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ebbie,
Thank you so much for your review. While we are thrilled that you are satisfied with the long-lasting battery life, industry-leading noise canceling function, cool speak-to-chat feature, comfortable fit design, of our WH-1000XM4, we are really sorry if you are having some static sound when using it on your TV. This is definitely not the experience we wanted you to have on our premium headphones. Let's try to isolate and fix the problem by following the troubleshooting steps on these links:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00097458
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00235161
And if you haven't yet, to ensure you get the most out of your WH-1000XM4, we recommend updating its firmware to the latest version (2.5.0). The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads
We truly appreciate your input when wearing the headphones around the neck.
Should you need more information or technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for your purchase and for choosing Sony!
- Romeo
unhappy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had problem with noise cancelling staying "on"-would turn on ambient sound-otherwise liked them very much
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi chuck,
We regret to hear that you are not having a complete experience with the headphones. The WH1000XM4 has a feature called Adaptive Sound Control. When the Adaptive Sound Control is set to On, the Headphones Connect app detects your action and adjusts the setting of the Noise Canceling or Ambient Sound Control. You do have the option to turn off this function on the Sony Headphones Connect app. For more information, please refer to this link:
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548865.html
We hope this improves your experience. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
not
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.less then year not charging and bluetooth disconnected all times
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi alost, we are sorry to hear that you are experiencing issues with your WH-1000XM4 not charging and Bluetooth connection. We'd love to troubleshoot the issues that you are experiencing and make this a better experience for you. In the meantime, please follow these steps to troubleshoot.
For the charging issue, be sure to use the supplied USB Type-C cable and check that the USB Type-C cable is firmly connected to the headset and the USB AC adaptor or computer.
Make sure that the USB AC adaptor is firmly connected to the AC outlet.
For more information, please check our Help Guide link for troubleshooting a charging issue: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752805.html
For the Bluetooth disconnecting issue, bring the headset and the Bluetooth device within 1 m (3 feet) from each other.
The headset automatically enters pairing mode when pairing for the first time after purchasing, initializing, or repairing the headset. To pair a second or subsequent device, press and hold the (power) button of the headset for 7 seconds or more to enter pairing mode.
When pairing a device once again after initializing or repairing the headset, you may be unable to pair the device if it retains pairing information for the headset (iPhone or other devices). In this case, delete the pairing information for the headset from the device and pair them again.
If the issue still occurs, please try resetting and initializing the headphones.
Please check these links to reset and initialize the headphones.
To reset: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
To initialize: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Uncomfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like the headsets. They have a over pronounced bass, they make my ears sweat and they give me headaches.
No, I would not recommend this to a friend- Pros mentioned:Battery life, Comfort, Sound quality
Excellent Headphones!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As someone with sensory issues, the noise cancelling effect is so good! They are cushioned but don’t squeeze my head too much. The battery lasts a long time. Definitely would recommend to anyone and especially neurodivergent people!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Atticus,
That's great to hear! We're happy that you're enjoying the noise canceling and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
Lifesaver!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product saved my boyfriend's life! I am not even joking. We were visiting some friends, and I came down with COVID-19 right at the beginning of our trip. It was too far to get home without mass transportation, so we were responsible, and isolated ourselves from our friends and the world in their little office. Now, I love my boyfriend, but being stuck in a small room with just enough free space for an air mattress for 8 days with only him for company was a challenge to say the least. I'm certain the only reason I didn't strangle him was because I had these lovely headphones that not only blocked out his snoring when he slept, but allowed me to feel well and truly alone in a situation where I could not be. They have a wonderful battery life, and I was able to prop my head in such a way as to keep them on during sleep. They were my escape, and I'm telling everyone I know to get themselves a pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there,
Thank you for taking the time to write such an in-depth review of your experience with the WH-1000XM4. We are extremely pleased it perfectly suits your needs and expectations. We hope that you are getting well now.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for recommending our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Sound quality
Forever Greatful to Sony!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Im so happy since the over ear Extra Bass headphones (my first ever sony pair) and thankful i made the jump from Bose to Sony. No i am not an audio expert but coming from a broke af college student that NEEDED NC headphones, Sony has not steered me wrong. I highly recommend these to those that miss the Extra bass headphones but also want the sound quality and sophistication of Bose. These are so comfortable to even listen to ASMR when sleeping. The battery is extremely long lasting. The good thing about the headphones is that they auto shut off after awhile, so you’re never draining battery. Even when i get a “Please Charge” warning there’s at least 1 continuous hour left before the battery is dead. They contain whatever you’re listening to so hardly any sound leak, which i know is important especially in the library or an office setting. I have these permanently at the office and my old XM3 at home :) plus the midnight blue if the perfect compromise color between black and a light cream.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MissyJ, You've made an excellent choice! Thank you for the amazing and detailed review of your Sony WH1000XM4! We're glad you like punchy bass, great sound quality, comfortable fit, long-lasting battery, auto turn off feature, and industry-leading noise cancelation of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
Headphone Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and comfort. Battery life is strong. Only drawback would be using the call / microphone feature outside. Person on other end has mentioned it being windy and noisier than just being directly on the phone.
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
Great headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, excellent sound, super comfortable, extraordinary battery life. My only gripe is that switching between devices isn't as intuitive as I would like, but overall just a terrific headphone and 100% would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, Mtran! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Craig
Santaandbestbuy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a Christmas gift. Dont know yet but hoping it's a 5 star.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Familygift, Congratulations on your new WH-1000XM4! We look forward to seeing more of your reviews in the future once you've experienced the amazing sound quality, noise cancellation and cool new features of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. You won't be disappointed! Enjoy! -Sam
- Pros mentioned:Comfort, Sound quality
Game Changer on Long Haul Flights
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these. I invested in a pair after enduring 30+ hours of international travel wearing the induction headphones I usually wear when working out and for which they are perfect. However, they are not great for sleeping. my spouse and some of the people on his team have these and they all love them so I decided to invest in a pair. Best decision ever! They are easy to set up, I love the app and ability to adjust the sound and system settings as I partially lost hearing in one ear. They are also comfortable enough to wear on a plane when trying to sleep, which I did with much success on a subsequent 35+ hour international jaunt.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LaniG,
Thank you for the 5-star rating and we're glad to hear that you love sound quality, comfortable design and smart features of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Good Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They fit nicely (and I usually prefer earbuds, so I was a little wary getting over-the-ear) and so far seem to be pretty good at canceling outside noise. After a month of owning them, I'd definitely recommend for how they've been so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LimitedGMB,
We're delighted to hear that your Sony headphones have provided such a comfortable fit, especially as someone who usually prefers earbuds. Thank you for your perfect 5-star rating—it's wonderful to know that the renowned noise cancelation is making a real difference for you. It's fantastic that, after a month of use, you'd confidently recommend them!
Thank you for choosing Sony—hope your day is outstanding!
DiegoV.
- Pros mentioned:Comfort, Sound quality
Great Option
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have these and the newer M5s. Sound and noise cancellation is comparable. The M5s look sleeker and are a little lighter, but the M4s are sturdier and are a lot more comfortable to me. The ear cushions on my 1st pair started peeling after 3-4 years of every day use, but they are replaceable. Excellent pair of headphones overall. I came back to these because my M5s are unraveling after only 2 years. Definitely worth saving the $100 over the M5s in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WyntonC, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
not as i expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not as i expected with the headphone’s quality!!!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi yestested, We apologize for any inconvenience that you experienced. We want to know more about your concern with your Sony WH-1000XM4 so we can better assist you. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH-1000XM4:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Sam
- Pros mentioned:Comfort, Sound quality
Sony Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like these headphones. These headphones are very comfortable and have great noise cancellation. When I'm working out or running they always fit perfectlyon my head and don't fall off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Sharp,
That's awesome! We are delighted to hear that you are enjoying the noise canceling capability and comfortability of our WH1000XM4, especially when you are doing your workout or running sessions. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Best Noise Canceling Headphones Out There!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Let me start off by saying these are world-class headphones. Their sound quality on LDAC makes my old WH-1000XM2 sound like a 20$ pair of headphones. The addition of an EQ on LDAC makes these headphones really come alive. And the comfort of these new models is worth the upgrade in itself. I decided to make a pros and cons list here: Pros -Sound Quality -App -Wear sensor and Speak-to-chat -Touch Controls -EQ settings in LDAC -Software update speed -No noise canceling pressure Neutrals -The ANC is great, but my WH-1000XM2, at least with AC sounds and other mid-frequency sounds was a little better, but as soon as you play literally anything you hear NOTHING at all, which is better than my XM2s where you could still hear chatter at well over half volume. -Comfort, its good but the BOSE QC45 and 35ii is better Cons -These get hot fast, like really fast -Clamping force is more than I would want -Headband adjustment could be better In the end, if you are looking at Bose, Bowers and Wilkins, Sennheiser, etc these are a really good choice and well worth the upgrade from WH-1000XM2 or MDR-1000X
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Nolan, thank you so much for the 5 Star review!
We are extremely pleased to hear you are satisfied with the outstanding sound quality- especially when playing LDAC, comfortable fit design, Headphones connect app, features (like the Wear sensor, Speak-to-chat, and Touch Controls), industry-leading noise canceling function, software update, and overall performance of our WH-1000XM4.
We really appreciate your feedback, and we will surely take note of it as we always strive for the best customer experience.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for recommending our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Comfort, Sound quality
Decent NC, Unstable Bluetooth Connection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A few weeks in and hundreds of hours of wear, here's my takeaways: Pros: - Excellent sound quality - Comfortable fit - I wear for 8+ hours a day and have comfort the entire time. Cons: - I bought this for the noise cancelling. Maybe I set my expectations a little too high, but the noise cancelling isn't as good as I hoped. It's still very solid, but I think brands do themselves a disservice by overselling the NC. I have the NC on max (no ambient sound allowed) according to the app, and in the gym I can still hear the music playing in the background and the clattering of weights. It does reduce it a lot, but I'd say it's only about a 50% improvement over my cheap ZVOX headphones. If you buy these headphones expecting it to mute the world around you, you're going to be disappointed. You'll need to have music playing, because if you're listening to podcasts or anything with just voice, you will be able to hear some background (depending on of course how loud the background is - my gym isn't too loud and I can still hear a fair amount). - The connection routinely cuts in and out on my iMac (but not my iPhone). I changed the bluetooth connection in the app to the lower quality sound, but more reliable connection but I still have issues (just not as often as the higher quality sound connection). This only is really an issue when watching videos on my computer. When it cuts out for a sec or two, it'll create a mismatch between the audio and the video, so they won't be in sync. Which would be really annoying if you're watching a TV show or movie.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Zach,
Thank you for the review! We're glad you like the sound quality and comfort fit of the headphones. You may find this article helpful on how to resolve your noise Canceling issue
https://www.sony.com/electronics/support/articles/00267839
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too much feed back and timing of words off. Terrible i have one set away like to send two back
No, I would not recommend this to a friendI was expecting mote power
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are not that loud, Bass doesnt impress me .. not worth it
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Q10595,
This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. The sound quality will depend on the source that you're playing. The headphones are designed for playback of high quality sound. When the source that you're listening to does not contain much of bass sound, the bass sound may not be audible
We want to make sure you are getting the most out of your headphones. Please make sure you have downloaded the Sony Headphones Connect app. There you will find all sorts of tools to fine tune your headphones and maximize the volume to your liking. In the app you can customize the equalizer settings and adjust the noise canceling function.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00269130
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards
David