Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 10994732
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this item, it’s the best headphones i’ve used!!!! I have used other types but they don’t come close to the quality these have. The sound quality is amazing!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jozram, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Perfect headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a wonderful headphone with special audio quality and noise blocking. I think it is the best I got in my life. Affordable price and easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi reinel,
Great! We're thrilled that you like the sound quality, noise canceling feature, and user-friendly functions of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones!! The sound quality and noise cancellation is amazing. As someone who likes to feel the music, these headphones achieve that goal. I would recommend these to everyone, they are a 10/10.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Obama, we're glad you like the sound quality and noise canceling of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
4.25 years of wonder and worth
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have served me well for four years now. They held up being dropped, being sat on, children, sweat, a festival, a protest, vacations, road trips, hot cars, TSA, TOOL mini concerts, bass guitar lessons, head banging, silent discos, rail riding. Everything. I have extracted every cent of value from these headphones. Fourteen people have bought these because I love them so much. Only now, 4 years and 3 months into my ownership do they need to be replaced. Friends. Don’t hesitate on these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ninjabi2548, That's really cool! Thank you for taking the time to write such an amazing review of your experience so far with your WH-1000XM4. It's wonderful to hear that they are holding up exceptional well throughout the years you've had them. By taking care of your headphones (including the earpads) and replace specific parts as need will give you years with the same set of headphones. Thank you for choosing Sony! -Jess
- Pros mentioned:Bass
GREAT ITEM FOR MUSIC LOVERS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item is FANTASTIC. I really like the strong bass profile it has. Plus, the case design was very pretty and functional. I use this EVERYDAY. If you can, I would buy it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KND808,
Awesome! We're glad that you are amazed with the bass quality, design and features of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality headphones. They do not feel cheap at all and the sound quality is absolutely amazing. The noise cancellation mode is the best that I have experienced on a pair of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user825645, wow! We're glad you are enjoying the sound quality and noise canceling feature of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Better than Bose Quiet Comfort 45
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with these headphones. This is my first time not buying Bose and am very pleased with these. I heard a lot that in comparison to Bose QC45 version that these Sony XM4's had a slight edge over Bose. In my comparison, I agree, and am very pleased with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lucky,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Qualidade de material e som
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fone muito bem construído, com uma excelente sensação de qualidade. Na questão do som, há um equilíbrio excelente em todas as faixas de som, não possui um grave muito forte, mas tem uma ótima definição de som e qualidade. O azul escuro é muito bonito e diferente, embora seja quase preto em algumas situações.
I would recommend this to a friend - Pros mentioned:Sound quality
Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the noise cancelling they truly made everything around me dissapear unfortunately had to return couldn’t afford them at the time with the price after an unexpected circumstance but they were great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrendaF,
Thanks for sharing your 5-star review and experience with the WH1000XM4. We're glad that you like the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
It's unfortunate that the unit was returned. We hope you'll be able to enjoy our products in the future. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sadly cause ear and neck pain
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are 5 stars + for noise cancelation. I live with my daughter's family, which includes three lively grade school boys. I need noise cancelation or I'd never be able to get my legal transcription work done. But I have to lower the stars because they are causing so much pain in and behind my ears. I'm really afraid I'll get congestion leading to an infection, which I can't afford in this line of work. I'm going to have to start wearing these only to check my work to limit the pressure on my ears. I used to use my grandson's set of 1000XM4's and loved them so much my kids gave me my own set as a gift. His weren't painful on me at all, but this newer pair is. It's really too bad, because otherwise these are fantastic headphones. I was hoping they'd loosen up over time but, sadly, they haven't.
No, I would not recommend this to a friend - Pros mentioned:Comfort
Sony Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great and comfortable to wear! Really happy buying this product!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShitalS, That's awesome! We're delighted to hear that you're satisfied with your purchase. And good to hear you like the comfortable fit of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony is the king
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are great. I bough them back in 2020 and they are still my go-to headphones. I use them on the daily.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsaiasM,
Awesome! We're glad to hear that you like the headphones.We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
I bought it for a gift
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this for my daughter for Christmas. She loves the quality and the excellent sound. the blocking of outside noise is about the best I have experienced.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DeniseP,
That is a nice Christmas gift! We're glad that she loves the awesome sound quality and noise canceling capability of her new WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If she hasn't already, please tell her to check our Sony Headphones Connect app which will let her fine-tune her music to her liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life
So worth the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm honestly so obsessed. I love these headphones so much. I use them every day and their battery life lasts FOREVER. Honestly in love!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello meltedbunbun,
Thank you for sharing your awesome listening experience with our WH1000XM4. We're very happy to hear that you are pleased with the audio quality and battery life of our XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
As advertised
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly as described. Look forward to my next plane trip and using this noise cancelling set! Not sure of the battery life as I have not used it enough to run battery down.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user468832, we're glad you like our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Great sound!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Impeccable sound and noise cancellation. Whether you need it to get rid of the noise from gym equipment or some into your work this is the right headphone for you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user642596, wonderful! We're glad you like our industry-leading noise canceling headphones! he WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
great headphones but have to purchase software(bad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very short and to the point. 1. The headphones sound great 2. on a scale of 1-5 I give them a 4 on Noise Cancelling 3. I am forced to purchase additional software to receive the full potential these headphones offer, which if I had known, I probably would have gone with the Bose Buds, In fact I am heading over to purchase a pair now to do a comparison 4. It was very easy to obtain a 0% interest for 12 months thank you for your help
I would recommend this to a friend - Pros mentioned:Sound quality
Good headphone’s
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound, just wish it had a little more noise cancellation but with the music on won’t hear nothing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaR, we're glad you like the sound quality of our product. We understand your feedback regarding the noise canceling feature of your Sony unit. If the effect of noise canceling is not sufficient, please follow this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html?search=noise%20canceling%20
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great for Music. Nothing else.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation feature on this is insane. That being said, after having these for a while I noticed that while it is great for listening to music it is not the best for receiving calls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Berry,
Thank you for the 5-star rating and we are glad you like the headphones for music. Update the software of your headphones via Sony headphone connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00269130
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
Regards,
David
- Pros mentioned:Bass
Good Not Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok, I’ve been wanting OTE headphones and after I watched multiple videos and read numerous articles, I decided to invest the Sony M4. Honestly, if I were in my 20s-40s I would probably give these headphones a 4/5 stars, but now that I’m 52 I want to listen to music for appreciation of the artistry and musical instruments more than the bass aspect. These remind me of Beats by Dre when they first were released. Heavy bass, but I want to hear the percussion, strings, harmonica. With that said most people will really enjoy these headphones, but for me I just couldn’t really enjoy my listening experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AverageUser,
We appreciate your feedback. You can further customize your listening experience using the Equalizer feature from the "Sony | Headphones Connect" app.
We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Thank you for choosing Sony!
-Vincent