Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 10994732
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and noise canceling. Super comfortable!! Love, love, love!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user827164, That's great to hear! We are happy to hear that you love your new Sony wireless noise canceling headphones. Thank you for choosing Sony! Enjoy! Vincent
- Pros mentioned:Sound quality
excellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.really really good headphones. they don’t hurt my ears and the noise cancelling is wonderful
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user829215, Awesome! We are glad to hear that you are happy with your new WH1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Private office in a small box
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are really good! Only cons I have found after extensive use over 2 years: * don't listen to good music that will make you sing along. Headphones does this weird thing where it constantly activates speak-to-chat and pauses the music when it hears you "talk".(festure can be disabled by holding 2 fingers on the outside of headphones, still annoying) * LDAC and multiple devices can not be used at the same time. * Connecting a macbook and a phone simultaneously does not work. It is an Apple problem after recent update. Macos does this thing where it never releases the Bluetooth connection. Any other operating system should be fine.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David, Thank you for taking the time to provide us with your feedback about your Sony WH1000XM4. At Sony, we are always looking to improve our product quality and features. We have noted your input about the speak-to-chat and multipoint connection issues and will be sure to forward this feedback to the appropriate department. Should you need any assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort
Light Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is bothersome to connect every time to the app. before using it. But other than that they are light, comfortable and I am satisfied with the quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Review,
Thank you for telling us about your experience with your WH-1000XM4. We're sorry you've been running into difficulty. If this issue occurs, update the Sony Headphones Connect app to the latest version and connect the headphones again. If the issue still occurs, follow these steps and check if the issue is resolved after you complete each step.
1. Restart the mobile device.
2. Reset the headphones.
3. Initialize the headphones.
To reset or initialize the headphones, please visit this help guide link here: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
Despite your concerns, we're happy to know that you are overall satisfied with the exceptional comfort, amazing quality, and lightweight design of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Excellent headphones !!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent!!! It was a gift for my daughter and she absolutely loves them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user294580, This is definitely a great gift idea for your daughter! We're thrilled to hear that she loves the superb sound and noise cancelation of her new Sony headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Craig
- Pros mentioned:Sound quality
I well spend the money at bestbuy if i win
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Omg theses are so awesome the sound is like ultra hd 8k in your ears and i love sony
I would recommend this to a friendBrand response from SonyListens
Posted .Good day, JustinM!
That's nice! Thank you for purchasing our Sony WH1000XM4. We are very happy that you like the audio quality of your new Sony WH1000XM4. Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
Best Headphones I've Ever Owned
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They sound absolutely amazing. I'm not a fan of the motion controls, but... eh, it is what it is. Otherwise they are the best headphones I've ever had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bobby,
Thanks for sharing your 5-star review and experience with the WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Amazing Sound from iPhone but other devices
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Sound, Ambient noise options when connected to iPhone through Headphone connect app. Though I couldn't find a way to do the same from MacBook or any other device, any pointers to make it work would be appreciated.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SoundGuy,
We're glad that you like the sound quality and Ambient Sound function of the headphones. Unfortunately, the Sony Headphones Connect app is only supported on Google Play Store or App Store via smartphones.
We do appreciate your review. This will certainly help us improve our products. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
best headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.best product, so easy to study in any location now free of distractions!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user247059,
Great! We're thrilled that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect, exactly what my nephew wanted. Great quality and fast shipping. We love them, thank you!
I would recommend this to a friendBrand response from SonyListens
Posted .That's wonderful to hear, Devine3! We're glad that your nephew liked the new headphones. The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Best headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound its amazing. I will recommend this headphones to my friends.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user648932,
Thanks for purchasing our Sony WH1000XM4 and for your recommendation. we're glad that you are satisfied with the sound quality of your new XM4. headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
sony headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great noise cancelling features!!! the app is very easy to use as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NiktaR,
That's awesome! We're glad that you appreciate the noise canceling feature and associated Sony app for your WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Excellent quality and value!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Highly Recommend this product! My daughter loves the sound quality!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi User393482, Thank you for giving the product a perfect rating! We're glad your daughter loves the exceptional sound quality and great features of her new WH-1000XM4 Wireless Noise Canceling Headphones. Good to know your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you so much for choosing Sony! -Jess
- Pros mentioned:Sound quality
Wonderful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones yet, I would recommend to anyone looking for quality headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user311446, nice! We're glad you like our product! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Perfect if you don't need to make many calls...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.II. I just had to return my Sony WH-1000XM4. First let me just say the sound you receive, and the comfort level, is the best I’ve ever experienced. The problem is the mic, like some reviews mention, it just is not consistent. I needed to use these headphones to make several phone/zoom calls a day, and I was embarrassed to be told on too many occasions that I could not be heard, or the sound was muffled staticy, etc. Note, I really tried to make these work, given the money I spent, and the comfort. But after articles, tutorials, videos, and finally Sony support which you can only connect to via online chat or email, the problems remained. What actually makes the problem especially frustrating is that it is not consistent. After changes and system reset (Sony’s Help go-to), I actually had 3-4 calls in a row where I was told my voice was crystal clear, and thus I believed the problem resolved, but then the 5th call and beyond would be horrific. Subsequent calls via phone or computer would be all over the place. I believe that this is why xm4 is ranked #1 on so many lists, because it tests so well, if you judge simply on a few calls. As some have said, it must not be the mic itself (hardware), but the firmware is just not right, or is trying to do too much. I say this because I read that Sony put in an update to not detect mic frequency response under 150-200Hz, as a further way to suppress proximity noises. What this means is that if you have a deep voice, the mic will begin to filter you out. I have no idea if this is accurate, but as a deep voice cis male myself, this would cause me issues if true. I pray Sony gets their act together, because at this price point, it’s unacceptable, but in the meantime, I’ve gone somewhere else. I just purchased the Bose 700 (my first Bose), as many reviews say the call quality is up to snuff, we’ll see…
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JTM3, While we are glad to hear that you are happy with the sound quality and comfort that the WH-1000XM4 provides, we are sorry to hear that you had to return the headphones due to the mic quality. Installing the latest software of the WH-1000XM4 will help improve the overall performance of the headphones, Re-establishing the connection between the source device and the headset and selecting HFP or HSP for the profile will help resolve the issue that had with the WH-1000XM4.
We thank you for sharing your review and we hope that you consider Sony again in your future purchases.
Regards,
Carl
- Pros mentioned:Sound quality
Would buy again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellamy quality, very comfortable and high quality sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user278652, Awesome! We are glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Love’em
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and really cancel outside noises! Daughter loves them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BradleydS, we're glad your daughter is enjoying her new headphones! Thanks for choosing Sony! ~Earl
Great purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife loves it, holds really well on her head during work outs
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MiguelF,
Great! It's nice to hear that your wife loves her Sony WH1000XM4. Good to hear that she can do her work out sessions without worrying that the headphone might fall off her head. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Comfort
Worth the purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are really great quality and feel comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user293810,
Awesome! We're pleased to hear your satisfaction on the overall quality and comfortability of our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Best ANC Headphones on the Market
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've tried most ANC headphones out on the market right now and nothing compares to the XM3 / XM4. Added features of the XM4 are definitely worth the upgrade from the XM3.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GalldangGalldang,
Awesome! We're happy to hear that upgrading to these headphones was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph