Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 10994732
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality, Weight
Best noise cancelling headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from the WH1000XM2. Headphone is much lighter and more comfy than the XM2. Sound quality is almost the same, but noise cancelling is definitely better. Can't wait to fly again in a plane to really test these out.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and great sound. I bought it as a gift to my daughter and she loves them
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the wonderful review, CarlosL!
We are so pleased to hear that your daughter loves her new headphones! It's rewarding to know that she finds them comfortable and is enjoying the great sound. We design our personal audio products to be both a pleasure to wear and a delight to listen to, so your feedback is fantastic validation of that effort.
Thank you for choosing Sony for such a special gift!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Amazing over ear headphones.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing over ear headphones. I previously had older Sony 900 something over ear. They were really good. These were a big step up. These are amazing. Sound quality is great. There is a separate Sony app to change all the settings. There is a lot to adjust if you want but work great out of the box. Noise cancelling is really good too. Can hear much when they are on. Perfect for traveling. Battery life is long too. Nothing bad to say about them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelD,
That's great! Thank you for sharing your wonderful feedback! We are very happy that you are pleased with the sound quality, awesome noise canceling feature and battery life of our Sony WH1000XM4. This is a perfect traveling headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Good to hear that you were able to utilized the Sony | Headphones Connect app to fine-tune the settings of the headphone to your liking. Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Comfort, Sound quality
The best headphones!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Sound is amazing, very comfortable, long lasting battery. Sony makes the best headphones. Superior to bose and the very overrated beats.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi techman1991, Fantastic! We're thrilled to hear you like the amazing sound quality, comfortable fit, excellent battery life, and overall features of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quality of sound and comfort of fit are both excellent I would definitely recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, Sugarfoot!
We are absolutely thrilled to hear that you find both the sound quality and comfort of fit on your WH-1000XM4 headphones to be excellent. We designed this series to deliver a premium listening experience without compromising on comfort, and your feedback is a wonderful validation of that effort.
Thank you again for your strong recommendation and for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones and incredible battery life. great find
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, HenryB!
We are so pleased to hear that you find your WH-1000XM4 headphones to be "Very good" and that you are enjoying the "incredible battery life!"
We designed the XM4s to deliver exceptional sound quality and industry-leading noise cancellation coupled with long-lasting power, making them a truly great find for your daily listening needs.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Comfort, Sound quality
Great to take on loud planes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and top-notch noise canceling Slightly more comfortable Improved voice calling Pairs with two devices at the same time New Speak-to-Chat mode Upgraded Bluetooth system-on-chip Good battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi wurz, Thank you for this detailed review of the WH-1000XM4! Good to know you're enjoying the overall features and improvements of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Long Flight
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wore these for my 18-hour flight, and it was the most comfortable headphones I've ever worn. The noise canceling perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Becca,
Thank you for choosing Sony!
It’s wonderful to know that the WH1000XM4 provided you with such comfort during your 18-hour flight and that the noise cancelling worked perfectly for you. We designed these headphones with features like industry-leading noise cancellation to ensure a peaceful experience, no matter how long you're wearing them. Your positive feedback truly means a lot to us.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Perfect gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Sound, quality and battery life are excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user904934,
That's wonderful feedback! We are thrilled to hear that you find the WH-1000XM4 headphones great, and that the sound, quality, and battery life are all excellent for your needs.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life, Sound quality
Almost perfect
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These may be the perfect headphones for you, they are almost perfect for me. I am coming from a wired pair of sennheiser headphones that cost over 4 times the price of these, and surprisingly these headphones exceeded my expectations in both sound quality and build quality. Here’s My small list of things I think you should consider 1.) The fit. I’d recommend trying them on In store before purchasing, for me the ear cups are a little to shallow to wear for longer than an hour comfortably. 2.) the bass, I might be nitpicking but in my opinion this bass just sounds too muddy, regardless of how I change it in the app. Don’t mistake what I consider “shortcomings” as a detractor, they are highly rated for a reason and overall I was impressed, and I believe most people wouldn’t notice the annoyances I did, and will be satisfied with the positive things like the amazing noise canceling, ambient sound that can be triggered by placing a hand on a ear cup, connecting to 2 devices, the option for auxiliary (încluded) , and I got 20hrs with noise cancellation on a charge and actually 32hrs without noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
We're glad that you like the noise canceling/ambient sound function, multipoint function, and battery life of the headphones. Your feedback about the design and bass quality is greatly appreciated.
We hope you continue to enjoy the amazing features of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Good Sound and ANC, bad Mic, Issues after long use
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good: Audio quality is great for music Noise Cancelling is pretty decent Battery life is amazing Comfy Good build quality Bad: Requires mobile app to adjust settings Mic is useless, very bad quality When using mic, HD audio is turned off Unable to connect to multiple devices (gimmicky) - IE unable to connect to two computers, device states it can connect to two devices at once but does not state that one device must be a mobile device Static on right ear after after long usage
No, I would not recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
Midnight Blue
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrific sound quality and excellent noise cancelling. Battery life great. Very comfortable and adjustable. Nice blue color. Handy case with all the extras you will need.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NewHP, Awesome! We are so glad to hear that you are happy with the overall performance of your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality, Weight
Great headphones, worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. Light weight. I use them for watching TV on my Google TV and they work and sound great. Excellent dynamics and fantastic battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Kimh, That's awesome! We are glad that you are having a great time using your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
- Pros mentioned:Battery life, Sound quality
Solid headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, sound cancellation and battery life. Only downside is cushins sweat and earlobes bend and hurt after long wear(only if you have big earlobes).
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Feedback,
Thank you for choosing Sony!
We're thrilled to hear that you're enjoying the exceptional sound quality, noise cancellation, and impressive battery life of the WH-1000XM4 headphones! We truly value your honest feedback about the ear cup cushions and comfort during prolonged use. Customer comfort is a top priority for us, and insights like yours play a vital role in helping us enhance our designs. Thank you for sharing your thoughts!
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
Fantastic headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound especially using Sony's in app equalizer. Very comfortable and also has terrific noise cancelling. This headset has great battey life and accurate touch controls as well. Would definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Goretex,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Battery life, Sound quality
Screw Amazon go to Best Buy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easily the best option out there. Price point seems high. Overall worth the cost though. Listed for $349 I waited and thought about the purchase. They went on sale to $278. Glad I waited but after buying them. I would still pay $349. I initially tried them on at the store 2 months before purchase. The noise cancelling alone is worth it. If you're hesitant don't worry about it. Best buy has an amazing return policy. I've listened to these things for days without charging. They hold a charge in my experience longer than advertised. Charge time is super quick as well. Comes with a great carry case as well. Pro tips watch the how to videos to learn how to use them properly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Bezoisatool,
We appreciate the 5-star rating and we are glad the overall quality of the headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony and enjoy your headphones!
Regards,
David
- Pros mentioned:Battery life, Sound quality
Definitely buy these!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love them!! Listening to Pink Floyd with these headphones is literally heaven's gate. Best purchase ever! Battery life is amazing as well, noise cancellation is insane. I could have these on while chaos happens around me and i wouldnt even know/hear it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AshleyG, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Nice headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound especially noise reduction. Comfortable etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, JamesB!
We are absolutely thrilled to hear that you are enjoying the exceptional performance of your WH-1000XM4 headphones!
It's rewarding to know that you find the sound quality excellent and that the industry-leading noise reduction is performing to your expectations. We also prioritize comfort, so we are glad to hear they feel great for long periods of listening.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
I Love These Headphones!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will never go back to Beats headphones. These are the most sturdy set I have ever owned. I love the noise canceling feature and the general fit over the ears. The color is fantasy too and it matches my Macbook!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TiannaB,
Thank you for your positive feedback on the WH1000XM4 headphones! We're delighted to hear that you find them sturdy and appreciate the noise-canceling feature along with the comfortable fit over your ears. We're also glad the color matches perfectly with your laptop. Enjoy your music experience!
Thank you for choosing Sony.
Best regards,
-Fred
- Pros mentioned:ComfortCons mentioned:Touch controls
wonderful, perfect, amazing, etc etc
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for two things when purchasing these headphones: comfort for my large head and excellent ANC to spare me the sound of my sisters when they're on discord voice chat nearby. I've tried a handful of other sets of headphones that have managed one of the two requirements, but never both. The Sony's manage both and have great sound to my untrained ears. The only ding I'd give them is the touch controls in general, but I tend to use these with my laptop and control most aspects with that rather than the headphones. Still 5 stars because I wasn't planning to toy with touch controls much anyway and the thing that matters (ANC) has a physical button.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi beck,
We appreciate the positive feedback regarding the smart features and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David