Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 10994732
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Fantastic Headphones Set!
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Fantastic sound quality! Very comfortable to wear and workout in! It is very easy to connect to my phone!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vero, You've made an excellent choice! Thank you for upgrading to your new WH-1000XM4 headphones. We're glad you're enjoying all the improvements we made on these headphones. We're also happy to hear you like the amazing sound, easy Bluetooth pairing and exceptional comfort of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Sony wireless headphones better than previous
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of the sound is exceptional. Connects quickly to my desktop. Only downside is not having volume controls even though the temporary sound reduction is a nice feature. Fit around the ears is very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi nman, Awesome! Thank you so much for choosing Sony! Please see our article links on how to use the touch control features of your WH-1000XM4
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00254046
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
I hope this helps!
Regards,
Carl
- Pros mentioned:Battery life, Sound quality
Love!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I literally love my Sony headphones, even with an iPhone. The noise cancellation is pretty good and the music sounds amazing! Never regretted this and have had them for a year. Oh and the battery lasts forever! I have barely charged it since I got it but it is still going strong!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamJ,
Amazing! We're glad that you are enjoying the noise canceling function, sound quality, and battery life of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound qualityCons mentioned:Price
Good but bit pricey!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent product! Still learning all these headphones can do! My recent flight to LA was a good test for this product and it did well! The noise canceling, ambient noise features and fasforward/rewind/pause features worked very good, love the mid night blue color! The wireless and bluetooth capabilities were good, paired fairly quick with my phone, TV, AV receiver and laptop. Not sure if it's needed or not but the app for these headphones helped me out, so I'd suggest downloading and using the app for these headphonesl!! Too early yet to give 5 stars, so far so good! I need to see how durable this product will be over time before giving 5 stars! Bit pricey though but thanks for BB gift card, previous BB credit on acct and Christmas gift card from coworker, I was able to afford these headphones, don't think I would have purchased them had that not been the case! So far however, this product is good and I would recommend them if you can afford them but if not, try and wait til they go on sale!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jamie! Awesome purchase! We are so glad to hear that you are happy with the noise canceling and features of your new WH-1000XM4! We are looking forward to your future input regarding your WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you so much for choosign Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound, conectivity and confortability i would highly recomend it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoelP, we're glad you like the sound quality, connectivity and comfort of our product. Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality
Song headphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this headphone. Amazing sound quality and long lasting battery
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IvanA,
That's fantastic to hear! We are delighted that you love your WH-1000XM4 headphones and are enjoying the amazing sound quality and long-lasting battery life.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
HAPPY EARS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my 17 year old computer genius and he LOVES THEM! His ears are happy! Comfortable and good quality, he says. The best he's had, he says.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello poot,
Thank you for choosing Sony!
We're beyond pleased to hear that your son is enjoying the WH1000XM4 headphones! It's wonderful to know that he finds them comfortable and of great quality. We're thrilled that they have exceeded his expectations and that his ears are happy! Thank you for sharing your positive experience with us!
Best regards,
-Fred
- Pros mentioned:Sound quality
Can’t go wrong with these!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was either these Sony or the Bose 700s. I took forever to decide and I looked at a bunch of reviews, and in the end I chose the Sonys. I was leaning towards the Bose and almost got them... My good friend chose the Bose that same day and honestly, it is a matter of preference because they are both great! I chose these because of the little features, like how you can put your right hand over the right earphone, and it pauses and turns off the noise cancelling so that you can hear around you. That feature has come in handy so many times. The noise cancelling is great. Although I like the Bose design and look, these look good too. Just by looking at these headphones, you can tell that you don’t accidentally buy these! I highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigChungus, you definitely made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Battery life, Sound quality
Amazing Product!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned a set of the previous generation in time for this new addition. While I've yet to utilize all functions of this, I can say that what it sells you on (Battery life, ANC - Active Noise Cancelling) and built in assistant (Alexa/Google Assist), it does amazingly well. The promise of dual connectivity will help greatly from the work from home life. Toggling between Videos on one device (laptop) and an incoming phone call (cell phone) is seamless to the point that (dual connectivity) it happens immediately and reverts back to what you were doing. Very impressed but it's not a must, more so a huge bonus. Plus a user like myself who is an active traveler will utilize both the promise of cancelling surrounding noises while enjoying music.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Good purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely noise cancelling headphones. Deliver good sound quality and are comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BrianS,
Thank you for choosing Sony!
We're elated to hear that the WH-1000XM4 headphones have delivered excellent noise cancellation, sound quality, and comfort. Your feedback encourages us to continue creating products that enhance your listening experience in every way.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Sony WH1000XM4: A Sound Investment!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH1000XM4 headphones deliver an incredible audio experience. The noise-canceling effectively blocks out background noise, creating a private listening space anywhere. The touch controls are intuitive and the headphone comfort allows for hours of listening without discomfort. These headphones are a fantastic choice for both audiophiles and casual listeners alike.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AddDoc, we're glad you like your new headphones! Thanks for choosing Sony. ~Earl
Ah Quiet From the Father-In-Laws room
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My father-in-law is staying with us and is a bit hard at hearing, so we got these headphones for him. We have them paired with an AppleTV and they work great. Take them off and it pauses the TV for him as well. The sound automatically goes to the headphones when they are turned on, returns to the TV when you turn them off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi stieland,
That is a wonderful and thoughtful gift for your father-in-law, and we're thrilled that the WH-1000XM4 headphones are providing him with a great listening experience for the Apple TV! The automatic pausing when removing the headphones (thanks to the Wearing Detection feature) and the seamless audio switching are designed for exactly this kind of convenient use. Thanks for choosing Sony, and we wish your father-in-law many enjoyable hours of viewing!
Best regards, Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My boyfriend loves his headphones, super comfortable, great battery and great sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MatthewM,
Nice! We're glad to hear that your boyfriend loves his new WH1000XM4 for having such a comfortable design, great battery life and awesome sound quality. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Great Headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony headphones do not disappoint. They have excellent, rich sound with plenty of bass to make songs thump. They connect seamlessly through Bluetooth and offer extended control through the phone app. For the most part, the headphones are comfortable for wearing and have nice padding. But after a couple hours of wear the pinch force begins to hurt. Overall they are great headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brucey, Thank you for sharing your experience. We’re thrilled to hear that you’re enjoying the exceptional sound quality, seamless connectivity, and app control features of your Sony XM4 headphones. However, we regret to learn that you’re experiencing discomfort during extended use. We recommend adjusting the headband to alleviate pressure or taking short breaks to ease the strain on your ears. For further assistance, please visit: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html. Hope this information helps! If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details: Full Name: Username: Telephone Number: Additional Information regarding your experience with the WH1000XM4/L. Thank you for choosing Sony, and we hope you continue to enjoy your headphones! Sincerely, Maria
- Pros mentioned:Battery life, Sound quality
Really good for study
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling and quality of sound is great. The battery last me the for a whole day or two.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ashley,
Thank you for the wonderful 5-star review!
We are so glad to hear you are loving the Sony WH-1000XM4 headphones. You've highlighted exactly what makes them so popular: our industry-leading Noise Canceling technology, which helps you truly get lost in your music, and their exceptional battery life, which is perfect for long commutes, travel, or a full day of listening.
We're thrilled you're happy with your purchase and hope you continue to enjoy a fantastic listening experience!
Thanks for choosing Sony.
Regards,
Dominick
- Pros mentioned:Battery life, Comfort, Sound quality
Perfection
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise canceling headphones. very comfortable and many settings to choose from. nice design. battery life lasts forever wish they were waterproof.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jenn,
Thank you so much for choosing Sony! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking!
-Carl
- Pros mentioned:Comfort, Sound quality
Hype is real!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When the XM3 came out I had a trip planned for Florida and from Seattle to Florida direct is roughly 6 hr flight. Was looking for headphones that had noise canceling, was stuck between the Bose and XM3. Choose the Bose and was happy. Fast forward, heard the XM4 would have features the previous one lacked and pre ordered and I can say I’m more happy with these than when I got the Bose when I got them. The Sound quality is so much better, and these are more comfortable to my head. The only complaint I have as of this moment is on a rare occasion when I want to hear a voice message on Apple messages the headphones don’t recognize is and won’t swap to that Audio source. I’m looking forward to using these on my upcoming flight in October!
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Great pair of headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this pair of headphones! I've been eyeing it since last year and finally decided to purchase a month ago since it was on sale. It's my first pair of noise-cancelling headphones, and I was definitely impressed by this feature. Sound quality is great, and I find it's pretty user friendly. As someone who wears glasses, I found it was comfortable to wear and didn't make my glasses dig into my head, which a previous headset of mine did. Can't wait to continue using it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiaangelaO,
You made the right choice! We're glad to that you love the sound quality and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have fantastic sound quality, great noise cancelling, and are very comfortable to wear. I think I am semi-sensitive to noise-cancelling headphones, where having active noise cancelling (ANC) on for too long causes headaches with most headphones. While not non-existent for these headphones, I have not noticed the ANC to cause very much pain at all. They are very pleasent to wear. I reccomend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkP,
Very nice! We're glad to hear that you like the sound quality, noise canceling and comfortable design of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Sony stan
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.like always, great sound, good price, and comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KRFB!
Thanks so much for taking the time to share your experience with your WH-1000XM4. We are delighted to hear that the great sound, good price and comfortable design are standing out.
We're glad you chose Sony!
Best regards,
Estefany