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Customer Ratings & Reviews

$259.99
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Comp. Value: $279.99

Customer reviews

Rating 4.7 out of 5 stars with 12525 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 104 Showing 2,061-2,080 of 12,525 reviews
  • Rated 5 out of 5 stars

    WH-1000XM4 v. QC-35II

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was between these and the Bose QC-35II's but after doing a side by side comparison of the two (using friends pairs of each) ended up going with the Sony WH-1000XM4's...especially since I snagged them when they were on sale, which I have to say after a month of use, I definitely would pick these over the Bose even at their regular price (~$30 more than the Bose). Quality built, exceptional sound, battery lasts forever and super easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mattv, Great! You definitely made the right choice. We are extremely pleased you are enjoying the superb sound quality, long-lasting battery life, and easy to use of your WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We're very grateful for this feedback! Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Best Headphones I've Had

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are awesome! Best ones I have had for years. Noise cancelling is excellent, there are tons of options and features too! I don't know if I would consider myself an audiophile but I can say that the sound quality is top notch. If you are picky about good sound. These are worth it. And the headphones are comfortable even while wearing glasses!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SpazticFox, Thank you for the 5-star rating! Good to know you like the excellent noise cancelling function, cool new features, great sound quality, and comfortable fit even when wearing glasses. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Love Sony Sound

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    Best Buy Employee
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise canceling on the market still, even with the new models out, they are comparable drivers. only real difference is the aesthetic and I like the look of the XM4's over the XM5's, great battery life and awesome sound quality [for bluetooth]

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ItzRayningTTV,

      Great! We're thrilled that you like the noise canceling function, design, battery life, and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best bang for the buck

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sturdy, good sound, comfortable. Mic is ok. Easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Holey1,

      Thank you for choosing Sony!

      We're glad to hear that you find them sturdy, with good sound quality and comfort. The WH-1000XM4 headphones feature industry-leading Active Noise Cancellation (ANC) technology, which uses advanced algorithms and dual sensors to significantly reduce ambient noise. Whether you're on a flight or in a busy office, ANC ensures an immersive listening experience without distractions. Enjoy your WH-1000XM4 headphones!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    amazing headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are the best. if you’re autistic or get overstimulated with sound easily these are your go to. i love them.comfort is amazing. sound quality is great even comes with an app to edit settings for them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello what,
      Perfect! Thanks for the feedback and we are very happy that our XM4 headphone were able to help you focus. It's nice to know that you appreciate the sound quality, comfort and the Sony app. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great value + sound. Best headphones for the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter is the primary user of these headphones. She initially bought the Apple AirPods Max, but those were almost $200 more than the WH1000MX4 (bought them on sale). Initially, one of the main draws of the APM was the support for Spatial Audio. For those that don't know though, Spatial Audio is just Apple's marketing term for Dolby Atmos. The reason she thought she needed the Apple APM is b/c she didn't think that Apple Music played Dolby Atmos/Spatial Audio on non-Apple headphones. By default, the settings in Apple Music are set to "Automatically" use Spatial Audio, but the "automatic" part is that it automatically transmits in Spatial Audio for Apple devices (APM, Air Pods, Beats). But if you turn the setting from "Automatic" to "Always", your iPhone will send the Dolby Atmos/Spatial Audio to any headphone that supports it, including these. The sound is great, the noise cancelling is fantastic and they travel well due to their foldability and carrying case. Fantastic value.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi mdotdub, Thanks for sharing that. We are happy that you and your daughter likes your new Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Would recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation is very good, I enjoy using them at the gym or when running. It’s super easy to get them connected to your phone and works flawlessly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great budget headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Got them on a huge sale so that makes them even better. Very comfortable, handy carrying case, Bluetooth works flawlessly to all my devices so far. Very happy with my purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AshleyH,

      Thank you for choosing Sony!

      We couldn’t be happier to hear that you snapped up the WH1000XM4 on such a fantastic sale and that they’ve been comfortable from the very first listen. It’s great to know the handy carrying case keeps them safe when you’re on the move, and that Bluetooth pairs flawlessly with all your devices.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable, noise cancelling did the job well. The sound quality is great, but the bass is a little bit too much for me personally, but it supports the Sony's app so it was fine. The DLSS Extreme didn't really "enhance" my experience, but it might be that I'm used to many kinds of headphones and compressed audio. Overall, it's a great product, but too many features that you won't even use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MrTrinh,

      Thanks for sharing your review and experience with the WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Made a great gift for my teenage son.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    gift for my teenage. He loves the sound quality and is impressed with the great noise canceling and sound isolation. They are comfortable to wear and he can pack them up in the carrying case to take on mass transit easily.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JoshT,
      That's great! We're happy that he loves his new headphone for having such an amazing sound quality, superb noise canceling capability and comfortable to use. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Headphone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable. Easy to use, good sound quality, battery life has been good. Easy to pack for travel.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Eben,

      Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    World Class Audio Quality and Noise Cancelling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality and noise canceling feature is absolutely fantastic! Has nice features to integrate with apps on your mobile devices to adjust the headphone settings, including acoustical options. Very comfortable to wear for extended periods. Love this color of blue. I have not tried all of its competitors out, but multiple reviews rate these the best noise cancelling headphones in the world (compared to any brand and price point). Love them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    'Perfect, very lovely headphone'

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Above all, I am satisfied with the function that reproduces sound excellently, and additionally, I am very satisfied with the noise canceling function. Not only that, but the design of the headphones and case are also very, very great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BeongS,
      We highly appreciate you sharing your honest review/feedback on our WH1000XM4. We are truly delighted to hear that ou are satisfied with the sound quality, noise canceling capability and design of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great Headphones, thankful for customization

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are fantastic headphones. The best sounding wireless Bluetooth headphones I have personally ever used. The sound quality is extremely detailed and enhances the overall listening experience. Applicable whether you are listening to compressed music files or even more so demonstrates attention to detail with less compressed, higher quality music files, such as on Tidal or Apple Music. The immersive capability with 360 degree sound and/or Dolby atmos is incredible. I hadn’t listed to roses by the chain smokers in years due to saturation/overexposure, and I listened to its 360 version thru Tidal and it sounded like a whole new experience with the nostalgia of first discovering the song. The noise cancellation is truly impeccable - you quite literally hear nothing outside your own world it creates. The ambient noise feature is quite definitive while listening to music, podcasts, etc. layering it on top of what’s going on around you - helpful in for when you’re in the office. The headphones app is absolutely necessary in my opinion as you can customize characteristics and more importantly disable any features that aren’t to your liking. Personally, voice to chat; ambient sound control; among a few others come to mind which I deactivated. They would interrupt or fluctuate the listening process. The ambient sound control seemed interesting from a conceptual standpoint, but it really tries too hard in my opinion. Scaling between full ambient sound and noise cancellation - now the scale is great, the mind of its own - take a lap buddy, you're not that guy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AgentJackBauer, That's awesome! We really appreciate your in-depth review of the WH-1000XM4. We're happy to hear those positive remarks. It's good to know that you feel the WH-1000XM4 is the best sounding headphones that you've owned and you like the features, impressive noise cancellation, and incredible sound quality as well as listening to 360 reality audio. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Immerse yourself in sound all around you. As real as if you are there at a live concert or with the artist recording in a studio. With 360 Reality Audio, music has never been so immersive and so real. Thank you so much for offering a fantastic rating on the product and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Love!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these very durable and great sounding

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JessicaL,

      It is most rewarding to hear that you are absolutely loving the durability and audio quality of your WH-1000XM4 headphones. We take great pride in building products that stand the test of time while delivering a premium sound, and we are thrilled they have made such a positive impression on you.

      Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Soooo good!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation on these are absolutely amazing!! Once I have these on I focus increases like crazy. The only down side is you can’t really talk on the phone if they’re connected, you sound very muffled but that’s a given

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnjaliP,

      We're absolutely thrilled to hear that the noise cancellation on your WH-1000XM4 headphones is proving to be so amazing and that it significantly boosts your focus! That's exactly what we aimed for with our industry-leading noise canceling technology. We appreciate you sharing your experience regarding call quality. While the XM4s are primarily designed for an uncompromised listening experience, we're always striving to improve all aspects of our products.

      Thanks for choosing Sony, have a fantastic day!
      DiegoV Sony_US

  • Rated 5 out of 5 stars

    Get Sony's

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality and comfort and battery life. I'm able to use these all day with no discomfort.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Michael,

      Awesome! We're glad that you like the sound quality, battery life, and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Sony speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my son as his air pods were hurting and a great one for kids

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Ranjithkavali,

      Thank you for choosing Sony!

      We’re honored to hear that the WH-1000XM4 headphones have been a great choice for your son, especially as a comfortable alternative to his previous earbuds. It’s wonderful to know they provide a better fit and enjoyable listening experience for younger listeners.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Love them!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them!!! They have great sound quality and they’re very easy to use!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kari!
      Thanks for sharing your positive feedback on the WH-1000XM4 headphones.
      We are very glad to hear that you love them and find them easy to use with great sound quality!

      Thank you for selecting Sony!
      Warm regards,
      Estefany sony-global

  • Rated 5 out of 5 stars

    Excellent Sound Quality and Noise Cancellation

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I almost didn't buy these- but I am glad I did. The sound quality is superb, especially for the price. The model is already a couple of years old but abosutely worth it. I honestly forget to charge it because the battery life is that good. My main driver during flights, long or short.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kelsey,

      You made the right choice! We're glad that you are enjoying the sound quality and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US