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Customer Ratings & Reviews

$259.99
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Comp. Value: $279.99

Customer reviews

Rating 4.7 out of 5 stars with 12526 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 117 Showing 2,321-2,340 of 12,526 reviews
  • Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the xm4 I had the bose but they did not feel as good of a quality as these. the noise cancellation was a bit iffy however I could over look it as I live in a very busy overcrowded city and so I cut the headphones some slack!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Skky0,

      We are delighted to hear that you are loving your WH-1000XM4 headphones! It is wonderful to know that the build quality stands out to you, especially when compared to your previous experience. We completely understand that living in a bustling, overcrowded city is the ultimate test for any noise-canceling technology, and we appreciate you giving them a chance to shine in such a demanding environment. We hope they continue to provide you with a peaceful escape during your daily commutes!

      Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Head phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and fit, the noise blocking is excellent and for music and gaming is perfect. These block out background noise, would recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DiaH, we're glad you like the sound quality and fit of our industry-leading noise canceling headphones. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a new Sony TV so naturally hadto get some new headphones. These are much better than my old ones. Sound quality is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mocsam,

      Thanks for sharing your experience with us.

      We're delighted to hear you're enjoying your new WH-1000XM4 headphones and that you're noticing the significant upgrade from your old ones—that's thanks to their outstanding sound quality and top-tier noise cancellation!

      We appreciate you choosing Sony!

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Rated 5 out of 5 stars

    Great headphones!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for myself because i wanted a good pair of headphones, and every review i seen said these are the best. The noise canceling is great, and doesn’t make your head feel a ton of pressure the way my Airpods Pro do. They also sound great! And i love that i can easily adjust the equalizer. The battery also last a long time!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sarah, Excellent! Choosing these headphones will definitely be worth it! We are delighted to hear you like the superb sound quality, comfort, amazing noise cancellation, and long-lasting battery life. It's good to know you're utilizing the different customizations and built-in equalizer on the Sony Headphones Connect app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Excellent Noise cancelling Headphones

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been using this headphone for past nine months and Sony never let me down. It's very handy and not heavy. The box provided is awesome and holds this well. Noise cancelling feature is great and when you speak it recognizes your voice and holds the audio. Volume can be adjusted on the headphone with fingers. That's kind of cool. Love this headphone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HShan, Great! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 4 out of 5 stars

    Great investment!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They definitely block out most if not all the outside noises. I'm happy with my purchase. The only reason I didn't give them 5 stars is because they're bulky, touchy when working out, and they didn't come with at least a travel pouch. They worked perfectly for my flight. The battery life is on point.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ZayE,
      Awesome! It's nice to know that you are satisfied with the noise canceling capability and battery life of uor WH1000XM4. Your feedback is highly appreciated and it will help us improve our future products. Thanks for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Amazing headphones, never want to take them off

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are by far the best headphones I’ve ever owned. Incredibly comfortable, you have to put these on to truly understand how amazingly soft they are. easy to adjust volume and change tracks, talking on the phone or to someone around you is crisp and clear. These are my go to whenever I’m at home and working around the house or on my cars.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Drew, Glad to hear that you are happy with the WH-1000XM4 Headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    goooo sony

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony wxm4 are perfect for a person who loves music. this headphones will make you feel like you are in a concert. these earphones captures you right away and puts you into a different world. the battery life is perfect and the sound quality are the best i have heard. with noise canceling you cant hear anything.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi tredreams, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great Gift for Family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these as a mother's day gift and it's been one of the best I've ever purchased. My mom never is without them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best over the ear headphones I've ever had

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best over the ear headphones I have used, worth the cost. Easy to wear for hours, excellent sound and excellent noise cancellation as well. I have an in-the-ear-canal set of Etymotics (ER4) with ear molds that are also excellent, but after an hour or two they start to irritate me. This headset is light and no irritation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi fafow72,

      Wow! Thank you so much for sharing your honest feedback with our WH-1000XM4. We are extremely pleased to hear you are satisfied with the excellent comfort fit & lightweight design, exceptional sound, and industry-leading noise canceling function of these headphones.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Sony xm4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, very clear sound. Light weight, durable battery.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your comment, JorgeC! We are delighted to learn that you are satisfied with the outstanding sound quality, lightweight design, and impressive battery life of your WH-1000XM4. We appreciate your choice of Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Great Headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones that are comfortable to wear, and eliminate noise due to their features. Work well in a multitude of environments also. Provided case contains useful accessories and is small enough to fit into most small bags or large purses.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jiwils, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Not bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad headphones, sound quality is excellent for a non-audiophile. Noise cancellation works a charm, I can usually wear these for a couple of hours before I need to rest my ears. They sit a little tight on my head even with adjustment, but it’s not unbearable. Bluetooth is quick and easy to connect. Included case is rigid, do not over-torque the headphones when putting away in the case, I feel like it could be an easy failure point. Overall not bad. If you see them on sale I’d recommend picking them up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CGBB1, we're glad you are enjoying your new headphones. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Mer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound love the way they fit sound is anaxing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MonicaR, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Amazing Headphones for the price on Sale

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from beats Solo 3, better sound and ANC is pretty cool couldn't hear my fan running in my room. Easy to pair with my iPhone 13 Pro Max. The ear cushion area does get a bit warm but its still nice and conformable than the Solo 3 (It was very tight and couldn't where them for a long time.) $249 was the price when I bought these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Arsenaljr,

      You made the right choice in upgrading to the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Fantastic sound and noise cancellation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic sound, excellent noise cancellation, comfortable fit even while wearing glasses. Easily the nicest pair of headphones I've had in a long time, wired or wireless.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Satisfied,
      That's awesome! We're truly happy that you are pleased with the sound quality, comfortability and noise canceling feature of our XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Sony xm4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful headphones!! Comfort lasts all day, i had these for a year and they still have that plush to them!! The audio sounds amazing as ever.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Emelee, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Sweet Ride, Mellow Music

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Listening to music with my new Sony- WH1000XM4 is more enjoyable. The notes from different instruments flows sweetly, so mellow. No in-flight entertainment on my flight but with my Sony headphone, the movie sounded like it was seen on a big screen theater. The plane's engine's noise unnoticeable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ImeldaS, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Quality headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the quality and sound of the headphone and also affodable to buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Timilsina,

      We are honored to hear how much you love the quality and sound of the Sony WH-1000XM4 headphones, and we're especially glad you found them affordable to buy! We work hard to combine premium, industry-leading noise cancellation and superior audio performance with great value.

      Thank you for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise canceling is really good and sound leakage is nonexistent. The only thing is somethings they can fall off because they are a little to big. But overall I love them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlexaP.

      That's fantastic to hear! We're thrilled you're loving your Sony WH-1000XM4 headphones and that their noise canceling and sound isolation are hitting the mark for you. We appreciate your honest feedback about the fit. While we design our headphones for a comfortable experience for a wide range of users, we understand that head size and shape can vary, and sometimes they might feel a little big.

      It's great to know that, despite that minor point, you still love them overall! Thank you for your 5-star review and thanks for choosing Sony!
      DiegoV Sony_US