Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Battery life, Sound quality
Very good sound and battery life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones. You will definitely need to use the app to get the most out of them, and it can take a while to find the best settings for you, but overall the sound quality and battery life are excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LatenightRamen, You made the right choice! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Killer noise canceling without breaking the bank
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling headphones can get expensive. Despite the XM4s not heing sonys newest pair of headphones they still keep up with the quality you qould expect from sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Caleb,
Thanks for your fantastic review! We completely agree—the WH-1000XM4 headphones offer an incredible value and continue to provide the premium, high-quality audio experience and industry-leading noise cancellation that Sony is known for.
Thanks again for your fantastic feedback, and for choosing Sony!
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Sound quality
My boyfriend is in love with these headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the perfect gift for anyones that enjoys listening to good quality sounding music. The noise cancellation is amazing on these headphones. I initially got these headphones as a gift for my boyfriend but I find myself using them more lol
I would recommend this to a friendBrand response from SonyListens
Posted .Hello lelly,
Thank you for choosing Sony!
We're thrilled to hear that you and your boyfriend are enjoying the WH1000XM4 headphones. We couldn’t agree more; their outstanding sound quality and remarkable noise cancellation make them an ideal gift for any music enthusiast. It’s wonderful to know they’ve become a favorite of yours too!
Best regards,
-Fred
- Pros mentioned:Sound quality
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones Inhage ever had, the noise cancelling is the best part!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, NinaM!
We’re so happy to hear that these are the best headphones you’ve ever had! It’s wonderful to know that the noise canceling is standing out as your favorite feature—it really makes a difference for immersive listening.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:ComfortCons mentioned:Volume
GYM
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re really comfortable in the gym, but of course I would wish the volume could go louder, but for the prize and for how thorough they are, they are really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LeviM, Thank you for your comment! We're delighted to hear that you're enjoying the outstanding performance of your WH-1000XM4 headphones, particularly during your workouts at the gym. Your feedback regarding the loudness of the headphones is greatly appreciated. Thank you for choosing Sony! - Romeo
- Pros mentioned:Comfort, Sound quality
Love Them
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant say enough positive things about theses. Great sound and super comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Erik, awesome! We're glad you like our product! Thanks for choosing Sony. ~Carl
- Pros mentioned:Sound quality
Overall good headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality, playtime, and ability to store on two devices is nice. But switching between devices isn't as seamless as I hoped, and noise cancellation is also much worse than I had expected. However, they are a very solid pair of headphones overall, and they've kept in good condition for 3+ years and many hours of wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Yueyun,
Thank you for choosing Sony!
We're honored to hear that you've been using your WH-1000XM4 headphones for over three years! It's great that you're happy with the sound quality and battery life.
We also appreciate your feedback regarding the noise cancellation and device switching. Your comments are valuable to us as we work to improve our products. Thanks for being a loyal customer!
Best regards,
-Fred
- Pros mentioned:Sound quality
Good listening
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love the sound on these. My only issue is the slide when I work out but to be honest I have that figured out. The bass boost feature on these gives just the right amount. Sound is crisp and clean. Better than my AirPods.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for taking the time to share your feedback on the WH-1000XM4, SaraV! We're thrilled to hear that you're enjoying the sound quality and the bass boost feature—and that they’re delivering a crisp, clean listening experience for you. It's great to know they’ve outperformed your previous headphones!
We appreciate you mentioning the minor fit challenge during workouts and are glad you found a solution that works for you. Your input is valuable and helps us continue to improve our products for every type of listener and activity.
If you ever have any more suggestions or need tips on optimizing your headphone experience, feel free to reach out. Enjoy your music!
Thank you for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super fun, great audio. If on a budget and needing some good headphones- worth it!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Daniel!
We are so pleased to hear that you find your WH-1000XM4 headphones to be super fun with great audio. It's wonderful to know they deliver excellent value and performance for users on a budget.
We appreciate you choosing Sony for your listening experience!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Best NC Headphones I've Used
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these on sale for $275 (down from $350) and am very, very happy with them. They ranked as good or better than both Bose and Apple AirPods Max in many, many comparisons and - even at full price - are the cheapest of the 3. The noise cancelling truly is next level. They sound amazing as well. A really immersive experience. You can fine tune the sound to your liking via an equalizer that you control from the included Sony app. There are lots of other bells, whistles and gadgets - adaptive noise cancellation (NC adjust automatically based on your environment) and Sony's proprietary 360 degree sound codec. The codec is nifty and sounds amazing but is only available on three premium music services (Deezer, Tidal & Amazon HD) and kept behind an expensive paywall on all of them. To be honest - ALL music sounds just great on these. Your mileage may vary as to if this is something that you HAVE to have. I probably won't be renewing the free 3 month Deezer trial that comes with the cans. The MAIN showcase here are the noise cancelling and sound quality which are both top grade. You could take away the other stuff and these would still be worth the price point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mantoothnation,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Sony headphones!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality and very comfy for long term wear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SophiaK, thank you for your 5-stars rating on the Sony - WH1000XM4. This pair of headphones are designed with super-soft ear pads for long term use. They also have intelligent premium noise canceling technology that gets you superior sound to elevate your listening experience!
Thank you for choosing Sony.
Best regards,
- Dominick
- Pros mentioned:Comfort, Sound quality
Best i have ever had
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound out of a head phone i have ever heard amazing noise canceling easy to use comfortable head band and ear muffs so nice that you can charge with phone charger cord
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RichardC,
Thank you for sharing your feedback. We are delighted to hear that you are enjoying the awesome sound quality of our XM4 as well as the superb noise canceling, long battery life and comfy design. It's nice to know that you were able to use your phone charger cord but please be advised to use the supplied cable for safety precaution. Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
Great Headphones with
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is so good lasts almost 2 weeks with my usage of almost 2 hours daily. Noise cancelling is amazing but it reduces battery life a bit. Sound quality is not too bad as well. NFC pairing is always good to have. I do not use the google assistant feature, as I prefer to map the touch controls for volume and ambient control
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonyA85j, that's awesome! We're thrilled to hear you're enjoying the long-lasting battery life, excellent noise canceling feature, great sound quality, easy Bluetooth/NFC pairing, and overall features of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Battery life, Sound quality
Best Headphones on the Market
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superb sounding headphones, Long battery life and it's great that a cable is included for earphone jacks.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MovieMan, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Best Ear Phones for the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is worth the money, a very reliable product. Battery life is outstanding. The sound quality is excellent. Highly recommend this product!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AquaboomMaxBoom,
You made the right choice! We're thrilled that you like the battery life and sound quality of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Great noise canceling
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything works as advertised, specially the excellent noise canceling and battery life. I listen to it over 24 hours without worrying about recharging it. The sound is well balanced, the engineering of it didn’t add Lows or Highs like other popular brands such as the Beats does. I like Sony most because of the battery life and noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Canuto, Fantastic! It's really nice to hear you are enjoying all the features especially the exceptional noise canceling and great battery life of the WH-1000XM4. Good to know you appreciate the overall sound quality. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for the 5-star rating and for choosing Sony! -Jess
- Pros mentioned:Battery life, Comfort, Sound quality
Overall good buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound. Very comfortable. Long battery life. Good build quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Paul,
Good to know that you like the sound quality, comfort, battery life, and build quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Comfort, Sound quality, Weight
you get what you deserve
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.comfortable. noise cancelation works. Light weight. Durable. nuff said
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OneAnnoyedWorker, Thank you for the 5-star rating! We're thrilled to hear you like the comfortable fit, excellent noise cancelation, lightweight and durable design of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort, Sound qualityCons mentioned:Volume
Theyre not that great but theyre not the worst...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are not great. Theyre not adjustable so if you have a small head theyll never stay put. Mine dont. Ive also noticed that the volume doesnt get very loud. Its almost like the headphones come programmed to be a certain volume and that is the loudest they can go. I neat returned them for this reason. They comfortable as far as the ear part and i do think the noise cancellation feature is pretty cool. I bought me a pair and my husband a pair.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Lavisha,
We're glad that you like the comfort and noise canceling function of the headphones. It's unfortunate that you were already looking to return the headphones. The headband of the headphones can be adjusted to suit your head shape. You may refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app). For the best volume experience, turn up the volume of the headset and the connected device. Connect the Bluetooth device to the headset once again.
Your feedback is greatly appreciated. This will certainly help us improve our products. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Comfort, Sound quality
headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I ever had very comfortable best music quality well balanced great job by sony
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pinder, we're happy to know that you like the comfort and sound quality of our industry-leading noise canceling headphones! Thanks for choosing Sony! ~Earl