Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Perfection!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome noise-cancelling headphones. Comfortable and the noise cancelling feature is really, really good; I wear these all day at work as the ability to pair to 2 devices simultaneously is a game changer. The recent Sony headphones app update fixed a few issues I was having with Adaptive Sound. They’re perfect!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lapizR, Thank you for giving the product a perfect rating! We're thrilled to hear you're enjoying the comfortable fit, industry-leading noise cancelation, and multipoint connection feature of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
best headphones yet
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these are the best headphones on the market easy to use comfert and better then beats and bose and on top of thet way better then jbl or anything on the market
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TimothyC,
That's awesome! Thank you for sharing your feedback and we are truly happy that you appreciate the comfortability and performance of our XM4. Thank you for choosing Sony! - Marco
Great headphones with great sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones that I have ever used. Sound quality is great and sounds very lifelike without the over exaggerated bass. Very comfortable and easy to use controls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdamO, we're glad you like the ease of use, comfort and sound quality of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! ~Earl
LOVEEEE THEM
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.im so inlove with my headphones because they’re so loud and i love the noise canceling and they’re so aesthetically pleasing love them forever. battery life is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LeslyP,
Perfect! We're glad that you like the sound quality, noise canceling function, design, and battery life of the headphones. Thank you for choosing Sony!
-Ralph
Love them!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was an amazing birthday gift. Very comfortable and great noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LeyandraM,
Perfect! We're thrilled that you are enjoying the comfort and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
Softest, Most Comfortable to Wear
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wear glasses, and find most standard headphones uncomfortable. These are excellent for form fitting softness. The sound quality is great. My only issue with them is the headphones smell like chemicals. That's a deal breaker for me, but not for my spouse.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Renej,
Thank you for taking the time to share your feedback. We're very glad to hear that you find the WH-1000XM4 headphones comfortable, especially while wearing glasses, and that you're enjoying the great sound quality. We are truly sorry to hear about the chemical smell you experienced. That is certainly not the experience we want for our customers, and we understand why that would be a deal-breaker for you. We take the quality and materials of our products very seriously, and we'll be sure to pass your comments on to our product team for review.
Thank you for considering Sony products!
Best regards,
Dominick
Exceptional
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve owned pretty much the previous 2 generations of this and this model is by far the best. It’s lighter, and I love how we can finally connect to 2 devices! Took them long enough. I’ve been a fan of the touch features and being able to hold a hand over the ear cup to let sound in. Now you can enable when you speak for it to stop playing and that’s super convenient but of course can be annoying sometimes too. But I definitely recommend these over any of the other headphones on the market.
I would recommend this to a friendTop of the line Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have ready great sound. HPs are very customizable for a person's noise cancelling preferences. They are very comfortable to wear. Damien, Store Manager, at Arundel Mills MD store gave me the sale discount because the sale price had ended unbeknownst to me 2 days earlier. So I got a ready great price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, Thank you for the amazing review! We're thrilled to hear you're enjoying the great sound quality, customization using the companion app, industry-leading noise cancelation, and comfortable fit of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Sony xm4 headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling on these headphones are excellent. These are the best headphones you can get for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan,
We are thrilled that you’re enjoying the excellent noise cancellation of your WH-1000XM4 headphones! It is great to hear that you find them to be the best value for the price, especially with the HD Noise Cancelling Processor QN1 and Dual Noise Sensor technology providing such an immersive experience. With up to 30 hours of battery life and the ability to fold into a compact case, they truly are a reliable companion for any environment. Thanks for choosing Sony.
Best regards, Eliab
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good noise cancelling headphones but the noise cancellation isn’t as good as I expected.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShohelA!
Thanks for sharing your thoughts with us! It is fantastic to know that you’re finding your WH-1000XM4s to be a good set of headphones.
We appreciate the honest feedback regarding the noise cancellation levels, as it helps us keep improving.
To boost the noise canceling on your WH-1000XM4, here are a few simple things you can try:
-Check the Sony | Sound Connect app: Make sure Adaptive Sound Control is turned off. If it's on, the headphones might be switching to "Ambient Sound" mode because they think you're walking or waiting, which lets outside noise in.
-Double check that the ear pads are sitting flush against your head. If there’s even a small gap, the noise canceling won't be able to do its job properly.
Thanks for choosing Sony and sharing your feedback!
Best regards,
Estefany
Sony XM4 Over the Ear NC Headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding, comfortable headphones. Useful for travel, music, and conference calls. Great call quality. Effortless connection to multiple devices. Noise canceling works great - highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 2FakeHipsDontLie,
Fantastic! We are extremely pleased to know your satisfaction with amazing performance of the WH-1000XM4. We truly appreciate your recommendation!
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you very much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
These are the best headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these for my daughter for her birthday. She absolutely loves them. Great quality, amazing sound quality and they feel good on her ears. She claims they are the best noise-cancelling headphones she has ever used! She is very happy.....so I am happy!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TanyaTooToo, We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Good Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So let me start off with, I returned the headphones. The noise cancelling is awesome and it has some great features. Also, these are very comfortable headphones, although they are very light and can easily be bent. As an audiophile want-a-be, I thought the sound was very good, but not great. I prefer the sound of my Sennheiser M2's although they are not nearly as comfortable. (the Sennheiser M3 is out now for $399). Sound is subjective so try them out first and compare to other products.
I would recommend this to a friendAMAZING headphones.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE these headphones. I use them for just about everything. The noice canceling is by FAR the best i have had. I can go walking next to traffic and not hear a single noice. I'vebeen on planes and couldn't even hear the planes taking off. If you need a pair of headphones to block out your kids or your nagging wife, these are for you. Block out the world abs just be with your intrusive thoughts with these headphones. I actively show people these headphones and have talked people to bordem about them. I try and get everyone I show them to to but a pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Atreyu, Fantastic! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Highly Recommend for Over Ear Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones! The sound quality is great and the set is light on your head but doesn't feel flimsy. Noise cancelling is amazing too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SavannahW,
Great! Thank you for your feedback. We're thrilled to hear that you are amazed by the awesome sound quality and superb noise canceling capability of our XM4 as well as the light weight design. Your recommendation is highly appreciated. Thank you for choosing Sony! - Marco
Best to buy headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an amazing product. Recommend it to people who are looking for new headphones with a good bass and clear audio. This is better than the beats studio/beats studio pro.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DeGoose,
Perfect! Thanks for your recommendation and 5-star review. We are truly happy to hear your satisfaction with the audio quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Sony headphones!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality and very comfy for long term wear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SophiaK, thank you for your 5-stars rating on the Sony - WH1000XM4. This pair of headphones are designed with super-soft ear pads for long term use. They also have intelligent premium noise canceling technology that gets you superior sound to elevate your listening experience!
Thank you for choosing Sony.
Best regards,
- Dominick
Has it all
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have all the features you could want in a anc and with the app and all the features along with the great sound and battery life its a cant miss and a must have for people who want the best on the market without paying $550 (apple) or $400 (bose) unless you have the budget but for me the buck stops here
I would recommend this to a friendLove them! (Perfect for glasses wearers)
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them, finally found a good pair of headphones that don't hurt my ears when i wear earrings or my glasses!! The sound quality is amazing and they are seriously so comfortable, I couldn't recommend them more they are 100% worth the price :-)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarianaG, we're glad you love the sound quality and comfort of our industry-leading noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
Great sound!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, and battery life. I like these better than my previous bose
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CJ24, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you so much for choosing Sony! -Carl