Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Great headphones for TV.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these for TV viewing only. I cannot speak as too music sound quality. I will say that comfort is excellent. Build quality is excellent. Noise canceling is the best I have experienced in headphones over the past 10 years. TV pairing with LG OLED is instant about 90% of the time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Quietcomfort35II, That's fantastic! We're glad you are enjoying the superb noise cancelling feature of your new WH-1000XM4. Good to know you appreciate the fit, design, and build quality of the unit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We are happy that you give the product a perfect rating! Thanks for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Great value!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality. Great noise canceling features! Use it everyday while at work and can’t hear anything outside of my music. Comfortable on the ears as well. Travel case makes it easy to carry.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Quita, we're glad you like the noise canceling feature and comfort of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
- Pros mentioned:Comfort, Sound quality
Most Comfortable Headset with great sound quality
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Headset! What a comfort while wearing it , and excellent sound quality. Noise cancellation feature is excellent.Another great product from Sony and addition to my collection!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi nasub, perfect! We're glad you are enjoying our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Excellent sound all around
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are absolutely stunning in just about every aspect. The case is of very high quality and has a convenient mesh pocket on the outside. The headphones fold very nicely into the case. One small gripe is the two small cords (3.5mm and charger that's very very short) that come in the case tend to want to go out of their little section once you take them out. But they do fit in well. The build quality of the headphones is fantastic and they look beautiful. I'm very impressed with all it's features. The app that comes with it is easy to use and allows further customization. The noise cancelling is the best I've ever experienced and can be turned all the way up or down with the app. The sound quality is the best part of these and is truly very good. They perform well with any type of sound and I use these as opposed to my pixelbuds when I want a much more immersive sound experience. I highly recommend these noise cancelling Bluetooth headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Shawn,
Thank you for the positive feedback. We really appreciate the time you took to share so many details about your experience with the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Battery life, Sound quality
Best on the Market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You will not find better noise canceling headphones on the market. They really get rid of all ambient noise and the battery means you can wear it all day without having to worry about recharging it. And the bluetooth connection is incredibly reliable. There really is no reason not to get it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi david,
Awesome! We're glad that you like the Bluetooth connectivity and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Soooo good!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation on these are absolutely amazing!! Once I have these on I focus increases like crazy. The only down side is you can’t really talk on the phone if they’re connected, you sound very muffled but that’s a given
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnjaliP,
We're absolutely thrilled to hear that the noise cancellation on your WH-1000XM4 headphones is proving to be so amazing and that it significantly boosts your focus! That's exactly what we aimed for with our industry-leading noise canceling technology. We appreciate you sharing your experience regarding call quality. While the XM4s are primarily designed for an uncompromised listening experience, we're always striving to improve all aspects of our products.
Thanks for choosing Sony, have a fantastic day!
DiegoV
- Pros mentioned:Comfort, Sound quality
Best over hear headphones out there.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Watched a ton of reviews on The best over ear headphones. I even went into Best Buy and tried them on. The sound and comfort of these were slightly better than the competition, and were cheaper, especially compared to the apple maxs. The noise canceling is amazing too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael,
Great! We're glad that you like the sound quality, comfort, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Superb best headphones I use
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling too good. Sound is impeccable. You can hear the instrument being play. Comfortable no complain Can get warm . Perfect for fall and winter, not for spring and summer. My question is that can you play hi fidelity track on it, little confused on that one.??? I going to use headphone for years to come.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Very good Headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancellation, very comfortable on the ears and noise is very loud and clear! Beautiful color/design.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VanessaC, Thank you for sharing your wonderful review of your WH1000XM4! We're glad you're enjoying the sound quality and noise canceling feature of the unit. Good to know you find it very comfortable during use and you appreciate the silver color and overall design. Thank you for choosing Sony! -Jess
- Pros mentioned:Battery life, Sound quality
Great sound and battery life
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and battery life seems good even after over a year of daily use. Wish I would have gone up to next model where you can connect to 2 Bluetooth and switch between. Only complaints are that when charging and using 3.5mm jack there is some feedback, and the rest pieces didn't allow much breathing for long use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jmjcp, we're glad you like the sound quality and battery life of our product. We're sorry to hear that you have an issue with your SONY unit. Please follow this link to isolate the issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752842.html
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
- Pros mentioned:Comfort, Sound quality
Holy Sound Batman
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These came highly recommended to me, but that didn't even begin to do them justice. I nearly cried when I first put them on and heard the amazing soundscape they provide. The ANC is amazing, the full clarity of the range is mind-blowing, and they are comfortable enough for hours and hours of listening.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Azur, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig
- Pros mentioned:Battery life, Sound quality
WH-1000XM4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound. Battery last super longer than i expected. After, 3 days of not using, still charge same %, bought when it was discounted. You have to tweak the sound equalizer according to your listening pleasure, to get the best personal output. Owned for about a month, so far, it’s great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Blue! Awesome! Glad to hear that you are happy with the battery life and overall performance of your new WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Pros mentioned:Sound quality
old lady approved
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter wanted one and then I bought one about a week later. Yes they are expensive hence why the best buy credit card came in handy. I have always been a Bose kinda girl and never even tried Sony. EVER! I am not even a fan of the look but I am taking continuing education at the college and I like to study in the campus center and that place is so loud. The students are always yelling and while the amount of people help me stay focused the noise does not. These headphones are amazing they knock out all the noise. The really fun part is when you go to talk the music stops and you can hear the other people without having to remove them
I would recommend this to a friendBrand response from SonyListens
Posted .That's wonderful, ErinnE! We're happy to hear that you and your daughter are enjoying your new Sony XM4 Wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for choosing Sony! -Craig
- Pros mentioned:Battery life, Sound quality
Incredible sound cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are incredible headphones; the noise cancelling has to be heard to be believed. It makes plane journeys much more tolerable. The battery life is amazing too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BreakEvenFlame, we're glad you like the noise canceling and battery of our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Impressive Headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation is next level. I can completely tune out the world when I need to focus or just enjoy peace and quiet. It works beautifully in noisy environments like airports, coffee shops, or even at home when things get busy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello PaigeB
Thank you for your fantastic review of the WH-1000XM4 headphones!
We're absolutely delighted to hear that you find the noise cancellation "next level" and that it allows you to completely tune out the world for focus or just enjoy peace and quiet. It's great to know they perform beautifully for you in all those noisy environments like airports, coffee shops, and even at home.
Thanks for choosing Sony!
Sincerely,
Jenn.
- Pros mentioned:Sound quality
My boyfriend is in love with these headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the perfect gift for anyones that enjoys listening to good quality sounding music. The noise cancellation is amazing on these headphones. I initially got these headphones as a gift for my boyfriend but I find myself using them more lol
I would recommend this to a friendBrand response from SonyListens
Posted .Hello lelly,
Thank you for choosing Sony!
We're thrilled to hear that you and your boyfriend are enjoying the WH1000XM4 headphones. We couldn’t agree more; their outstanding sound quality and remarkable noise cancellation make them an ideal gift for any music enthusiast. It’s wonderful to know they’ve become a favorite of yours too!
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Headphone Review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones work amazing. Charge lasts a while, noise cancelling ability is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brenley, You've made an excellent choice! We're delighted to learn that you like the exceptional audio, noise canceling feature, and amazing battery life of the headphones. At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the WH-1000XM4. Thank you so much for choosing Sony! -Jess
- Pros mentioned:Sound quality
Best Ever
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Apple AirPod Max’s before these and hated them. Far too heavy, wouldn’t stay on my head and gave me headaches. These, however, are a dream! So comfortable, incredible audio, just a fantastic set of wireless headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jras, You've made an excellent choice! Thank you for purchasing the Sony WH-1000XM4. We're glad to hear you like the comfortable fit and incredible audio quality of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Battery life
The Best
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I swear by these headphones. I'm really bad at taking care of things, i've thrown these around so much especially since I work in a warehouse and move around so much they've definitely hit the ground a lot. I needed these because everything is so loud I rather listen to music. Plus they get really dirty so i wipe them cleaned every night and they still work through everything I put them through! The best part is the battery life I always get surprised when they tell me theyre going to die because it seems like I hardly charge them lol. If they ever stop working im pretty sure i'd just but another pair of these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Dani,
Wow! Thank you for sharing your review on our Sony WH1000XM4. We are very happy to hear that after everything, your XM4 still works perfectly fine and still sprovide awesome sound quality and noise canceling capability and not to mentions the long battery life that helps you enjoy listening to your favorite music for a long period of time. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound qualityCons mentioned:Price
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones with high quality feeling of materials used. Features are fantastic and I love the noise canceling feature. I didn’t pay the full price since I got them on sale. Felt regular price was a bit high, I recommend to wait for sale price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ulyie, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl