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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12583 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 129 Showing 2,561-2,580 of 12,583 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, fit. Easy to set up and connect. Reliable connection. Wore on super long flights over weeks and months of travel and would buy them all over again.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KWChamb, wow! We're glad you like the ease of setup and sound quality of our product! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    The King of over-the ear Headphones

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best over the ear headphones money can buy. They're light, they fit well, your ears and head don't get sore after extended use, and the sound quality is above and beyond what beats or Apple can provide. The only comparable brand is Bose, and you would be paying another $100-$200 for similar audio quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi garreto, Awesome! We're glad that you like the sound quality and fit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    These are the best headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these for my daughter for her birthday. She absolutely loves them. Great quality, amazing sound quality and they feel good on her ears. She claims they are the best noise-cancelling headphones she has ever used! She is very happy.....so I am happy!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TanyaTooToo, We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    I would buy these 100%

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Love the noice cancellation and the bass in these alot.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CharlesW, That's awesome! We are delighted to learn that you appreciate the excellent noise cancellation and overall features of the WH-1000XM4. Thank you so much for your purchase and for the 5-star rating! -Jess Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Another winning headset from SONY

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An exceptional set of headphones. A lot of automation and sound tailoring possible with the Sony application. They are very comfortable and the noise cancelling is A+. I felt that I had to custom set many of the features to work well for my usage, but kudos to Sony for having that level of customization in their application.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KennNYC,

      You made the choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these very durable and great sounding

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JessicaL,

      It is most rewarding to hear that you are absolutely loving the durability and audio quality of your WH-1000XM4 headphones. We take great pride in building products that stand the test of time while delivering a premium sound, and we are thrilled they have made such a positive impression on you.

      Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Love them! (Perfect for glasses wearers)

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them, finally found a good pair of headphones that don't hurt my ears when i wear earrings or my glasses!! The sound quality is amazing and they are seriously so comfortable, I couldn't recommend them more they are 100% worth the price :-)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarianaG, we're glad you love the sound quality and comfort of our industry-leading noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these. Great for the gym, traveling or even just noise cancellation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, Chrisx!

      We are absolutely delighted to hear how much you love your WH-1000XM4 headphones! It’s wonderful to know that they are proving to be versatile and reliable for the gym, traveling, and general noise cancellation.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Comfortable and great sound.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphone was very comfortable. I wore it while sleeping on a 5 hour flight and had no issues. The sound quality is great, watching movies and listening to music was a game changer for me. $350 is worth the price but is understandably expensive for most. If you ever see this on sale be sure to pick it up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kenshin, Awesome! we're glad that you like the comfort and sound quality. These headphones are perfect when traveling. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is amazong so is the battery life, but sound horrible when paired with my ps5 or as soon as i start a game on my pc.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, LindsayV! We're glad you like the sound quality and battery life of the headphones. Make sure to keep your device up to date to avoid any performance issues. Enjoy and thanks thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Pretty Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like these headphones a lot. Pretty comfortable and light. Nice features and noise cancellation. They do not feel expensive but function like they are. I liked them enough to buy me and my brother a pair. The black pair is low key but the midnight blue pair adds a little touch of color but both are still subtle.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jsean, Thank you for the 5-star rating! Glad to hear that you are happy with the WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Perfection!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome noise-cancelling headphones. Comfortable and the noise cancelling feature is really, really good; I wear these all day at work as the ability to pair to 2 devices simultaneously is a game changer. The recent Sony headphones app update fixed a few issues I was having with Adaptive Sound. They’re perfect!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi lapizR, Thank you for giving the product a perfect rating! We're thrilled to hear you're enjoying the comfortable fit, industry-leading noise cancelation, and multipoint connection feature of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    The Best A/N/C Headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Headphones, I had the 2nd generation and those were already quality headphones and these are still miles better, the notice canceling is top-notch. They are just as good as the Bose 700 which I have tried as well, even more comfortable, and for about 100 dollars left a much much better deal. Sony knows what they're doing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KWM318, you definitely made the right choice. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony. ~Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    The best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome quality and comfortable. I will buy again for my children

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TammyfF, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Phenomenal

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already own a pair in black but wanted another pair that looks nice cause i work out with my black pair. Insane sound, battery life is crazy. I rollerblade with these on and the noise cancelling blocks out the wind.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Audiophile,

      Amazing! We're glad that you like the color, sound quality, battery life, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely good headphones especially for the gym don’t fall your head and good sound quality and they have a extremely long battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ErickP, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great noise cancelling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the noise cancelling, on airplanes you can barely hear the noise of the engines! Would recommend to use to study. Also lasts a loonngg time with only one charge of about half an hour

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hazel,

      Fabulous! We are so happy to know that you are enjoying the amazing noise canceling feature and long-lasting battery life of our WH-1000XM4. We truly appreciate your recommendation!

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Would Puy 10000 Times Over

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AMAZING sound quality, the noise canceling feature truly doesn't even compare to anything I've seen, they don't hurt after having them on for too long, and they look absolutely stunning.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Maria, Excellent choice! We are glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Top of the line Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have ready great sound. HPs are very customizable for a person's noise cancelling preferences. They are very comfortable to wear. Damien, Store Manager, at Arundel Mills MD store gave me the sale discount because the sale price had ended unbeknownst to me 2 days earlier. So I got a ready great price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mike, Thank you for the amazing review! We're thrilled to hear you're enjoying the great sound quality, customization using the companion app, industry-leading noise cancelation, and comfortable fit of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sounds great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound and connection is amazing and they are light and comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CharlesR, Thank you for the positive review! We're delighted to hear you like the amazing sound quality, excellent connectivity, and light and comfortable fit of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US