Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Sony Wireless - Top Notch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony WH1000XM4, There are a lot more people with far more experiencr then I. My last pair of wireless where okay as long as you werent moving around, These Sony's are unbelievable in sound quality and Noise Cancelling. I have yet to run the battery down.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaveH, Great! We're pleased to hear you're enjoying the incredible sound quality, noise cancelation, and long-lasting battery life of your new Sony Headphones. ntelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Birthday Gift for Myself
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am in love I treated myself to these for my birthday. It was a richer clearer sound. A single charge lasts awhile. My only complaint would be I also have Samsung buds pro, and i like that when i start talking it lowers the sound and starts back playing soon unlike these that take longer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamsungHoarder,
We're glad that you like the battery life and sound quality of the headphones. Your feedback about the Speak-to-Chat function is greatly appreciated. We hope you continue to enjoy the amazing features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
XM4’s are awesome!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. The sound it great. I had to use the eq to clear up a few things, and the app was kinda buggy until recently. Overall great value, and you will not be disappointed. I miss some of the functionality because I have an iPhone, but overall I’m happy with them. They do get warm around the ears after about an hour or so for me, but I have yet to find a super comfortable over the ear headphone. Don’t like the touch controls, or the custom button.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Raymone,
We're glad that you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Make sure to download the latest software version of the headphones and Sony Headphones Connect app for optimum performance. Your feedback on these headphones is greatly appreciated. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Comfort, Sound quality
Noise cancelling
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. Very comfy and i like the color. Me and my wife share them on ipads to nintendo switches. The bluetooth range seems great to.My first pair of noise cancelling so i dont have much to compare them. But works for what we use them for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi King, Great! We're glad that you like the noise canceling fucntion, comfort, and color. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
BEST headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the most comfortable headphones I've used! Others have made my ears hurt, but these are perfect! The noise-cancelling works super well! HIGHLY RECOMMEND!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JenniferE,
That's very nice to hear! We're glad that you like the comfortable design and noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
The Travel Endgame
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are other wireless headphones out on the market that are technically better, but at over half of the price without much of a difference in performance. The sound signature is great for casual listening, don't get these for your dedicated listening sessions for audiophiles, this is not your product. However, if you are used to headphones that come bundled with products, these will blow your mind. The sound cancellation is some of the best I have ever heard and the gesture controls are amazing. The one complaint I have is that one audio codex is not accepted, I forget which one, but it means I cannot use these on my TV wirelessly without substantial delay. Get dedicated tv headphones for that purpose. No issue though on iphone or android
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PSGamer, You've made an excellent choice! We're glad you like the great sound quality, excellent noise cancellation, and amazing touch control of your Sony WH-1000XM4.
Note: This headset supports the following 3 codecs for music playback via an A2DP connection: SBC, AAC, and LDAC.
The audio playback on the headset may be delayed from that on the transmitting device, due to the characteristics of Bluetooth wireless technology. As a result, the sound may not be in sync with the image when viewing movies or playing games. Please check the AV sync settings or any related settings of your TV to minimize the audio delay. Hope this helps!
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Good headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found these headphones to be very comfortable. They work as advertised. The volume control on the right earcup needs a little work but they are quite satisfying. I would recommend them over the apple iPods max as the max is much heavier. The app works very well. Noise canceling is very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hermanh, excellent! We're glad that you love the comfort, controls, app, and noise canceling feature. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Good listening
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love the sound on these. My only issue is the slide when I work out but to be honest I have that figured out. The bass boost feature on these gives just the right amount. Sound is crisp and clean. Better than my AirPods.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for taking the time to share your feedback on the WH-1000XM4, SaraV! We're thrilled to hear that you're enjoying the sound quality and the bass boost feature—and that they’re delivering a crisp, clean listening experience for you. It's great to know they’ve outperformed your previous headphones!
We appreciate you mentioning the minor fit challenge during workouts and are glad you found a solution that works for you. Your input is valuable and helps us continue to improve our products for every type of listener and activity.
If you ever have any more suggestions or need tips on optimizing your headphone experience, feel free to reach out. Enjoy your music!
Thank you for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely good headphones especially for the gym don’t fall your head and good sound quality and they have a extremely long battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErickP, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Unfortunately my son's Lab puppy destroyed the first pair. I had a chance to make a change but after listening to all the others again ... I chose the Sony's! It was the correct choice Great sound quality, Great connectivity, Great isolation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaxonb1,
We regret to hear about what happened to the first pair of headphones. You may the right choice with the Sony WH1000XM4! We're glad that you like the sound quality, connectivity, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Perfect headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase this year. Noise canceling is prefect, sound is customizable, and battery lasts over a day and charges super quick. Seamlessly goes between my phone and laptop within 5 seconds of playing sounds when swapping between devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Meli805,
You made the right choice! We're glad that you are enjoying the noise canceling, sound quality, battery life, and multipoint function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Good value and quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable to wear and do an excellent job of cancelling external sound. These work particularly well when one is playing music. And the quality of the speakers is very good. But just in case you think that these will cancel noise effectively without playing music - like if you want to do homework or something else and just block out noise - don't, because that won't happen. All in all, a great set of earphones though, and good value for the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jake23,
We're glad that you like the comfort and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the noise canceling function (without audio) is greatly appreciated. This will certainly help us improve our products. Thanks for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound super nice design compact when it needs to be. Perfect for when i am at the gym. The best headphones i have purchased. Would buy for the whole family if i needed too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jammer, we're glad you like the sound quality of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Very nice headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio quality is amazing. Super comfortable. Sound cancelation is phenominal. Used Bose for a very long time but switched to these and i am not at all dissapointed. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tdrucken619,
Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you like the sound quality, comfortable design of the Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
Best headphones I have had.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I work 10hr days in a loud environment. With these I can still hear my audio nice and clear. The amazing battery life on these means I can listen all day at work and not have to fret if I forget to charge them at night. I'll take these over beats any day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Levi,
Very nice! We're glad the headphones helps you with your daily activity. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We're glad you like the batter performance of the headphones. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
XM4 Rocks
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is better than the Beats Studio Pro we have, power button is correctly placed and volume and controls are swipe sensitive versus buttons.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi THD1,
That is great to hear! We're glad you're finding the superior sound quality and intuitive swipe controls of the WH-1000XM4 headphones an improvement.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Super comfortable & top of the line ANC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was considering getting the cheaper version of Sony's ANC headphones but after trying side-by-side, really there is no comparison. If you want a pair of headphones you can wear comfortably for hours and have some of the best noise cancellation, these really are the top of the line.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi strider47, thank you so much for your positive review! We are extremely thrilled our WH-1000XM4 suits your needs and expectations.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for recommending our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is amazong so is the battery life, but sound horrible when paired with my ps5 or as soon as i start a game on my pc.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, LindsayV! We're glad you like the sound quality and battery life of the headphones. Make sure to keep your device up to date to avoid any performance issues. Enjoy and thanks thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Sound quality
Amazing headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use them mostly for study sessions and the gym the ANC is good keeps most of the noise out and the controls are a bit tricky at first but you eventually get the hang of it. And the baterry life is really good as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi everpt,
Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Excellent noise canceling headset
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are very good. The build quality is sturdy, but very lightweight. Battery lasts a long time, at least 15 hours on a charge. I really like the companion app which allows you to personalize and fine tune the noise cancellation/ pass-through audio settings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FLdad75,
Great! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph