Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Very nice Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will give 5 stars to this product, but when you use it the only negative thing is that you don't feel them so tight on your head, besides that, they are really great and with the updated app from Sony the options for the sound coming out of the speakers OMG...Great! , I don't think they could manufacture a better product, I own Bose, Beat, those are good products, but these Headphones are way better, very happy with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Nice, thank you for your great score! We are pleased to learn you're enjoying the WH1000XM4 headphones and and their outstanding sound quality! Thank you for sharing your feedback about the fit; we will certainly take it into consideration. Thank you for choosing Sony! Best regards, -Jenn.
- Pros mentioned:Comfort, Sound quality
Excellent headphones - def recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are reviewed as one of the market's best, so I had pretty high expectations. They're comfortable to wear, sound great, and look good. I would definitely recommend them. My only complaint is the passive noise cancellation works so well that it makes my ears warm.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TjSnell, Great! Good to know that you like the comfort, look, and sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Best headphones out there!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these headphones for my fiancé…. Gotta say I’m pretty jealous because they are awesome! Incredible sound quality, comfortable and intuitive controls!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EthanW,
Thank you for your purchase and we're glad that you appreciate the awesome sound quality, comfortability and the intuitive controls of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound qualityCons mentioned:Touch controls
Another great product from Sony
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My favorite headphones, yet I will say that the touch controls are a bit finnicky at times, so I have them disabled. Other than this minor point, the sound quality and the noise-canceling are rivaled by few. The color is also a nice matte finish that is neutral enough to not stand out. These come with a carrying case and pack down well enough to travel with. I recommend wearing them around your neck though!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pioneer, Great! Glad to hear that you are happy with the overall performance of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
A solid headphone.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From the perspective of a college student, these are really great headphones as they are comfortable to wear for extended time periods and I especially love their noise-canceling feature. Would also recommend downloading the Sony app as this allows you to customize the headphones further to your liking.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jenn2,
Great! We're glad that these headphones fit perfectly for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Comfort, Sound quality
Great, comfortable mid-range headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding 3D audio, comfort, and dynamic range. The sound-cancelling and transparency modes are just a bonus!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dylan,
That's great! We really appreciate your satisfaction with the amazing sound, comfortable fit, noise cancellation, and overall performance of your WH1000XM4 headphones. Thanks for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
Like this new headphones over Bose
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I already owned one Bose QuietComfort 35 II wireless Bluetooth headphones. The sound is great, but it can't cover my ears fully which makes the noise cancellation function less effective. I tried the new Sony WH-1000XM4 at a local Best Buy store and really like the comfort and sound quality. : )
I would recommend this to a friend - Pros mentioned:Sound quality
Great Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony headphones are great. Excellent sound. Good value. Best Buy is my electronics store.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, AnthonyT!
We are so happy to hear that you are enjoying the excellent sound and value of your WH-1000XM4 headphones! It is great to know that you had a positive experience picking them up at Best Buy as well. We strive to provide that industry-leading noise cancellation and audio quality in a package that feels like a great investment, so we're thrilled to hear we hit the mark for you.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Bass, Sound quality
Beautiful Sony!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unmatched sound and functionality! Sony has always been my favorite when it came to bass, and these didn’t let me down at all! The work seamlessly with my iPhone and computer! I was going to get another headset for my laptop, but I don’t need ot with these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CapturedDreams, Thank you for the awesome review! We're thrilled you like the amazing sound quality, deep bass, seamless Bluetooth pairing, and overall features of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Overall good headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality, playtime, and ability to store on two devices is nice. But switching between devices isn't as seamless as I hoped, and noise cancellation is also much worse than I had expected. However, they are a very solid pair of headphones overall, and they've kept in good condition for 3+ years and many hours of wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Yueyun,
Thank you for choosing Sony!
We're honored to hear that you've been using your WH-1000XM4 headphones for over three years! It's great that you're happy with the sound quality and battery life.
We also appreciate your feedback regarding the noise cancellation and device switching. Your comments are valuable to us as we work to improve our products. Thanks for being a loyal customer!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like them alot they have a great sound I really recommend them you could take them anywhere Especially on the road trip They are really comfortable ..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NatividadC, we're glad you like our industry-leading noise canceling headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Not bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad headphones, sound quality is excellent for a non-audiophile. Noise cancellation works a charm, I can usually wear these for a couple of hours before I need to rest my ears. They sit a little tight on my head even with adjustment, but it’s not unbearable. Bluetooth is quick and easy to connect. Included case is rigid, do not over-torque the headphones when putting away in the case, I feel like it could be an easy failure point. Overall not bad. If you see them on sale I’d recommend picking them up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CGBB1, we're glad you are enjoying your new headphones. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
They are still good.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones work as well as I thought since I first try them before. It is also very comfortable to wear. Although a bit irritating if you kept wearing it for a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LeonelH, Thank you for the great review! We're glad you like the comfortable fit of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort, Weight
Worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of Headphones. I prefer these over the Beats over the ear studio because they're much lighter. Way more comfortable to wear. I wish they were wireless with the new PS5 but hopefully they'll come out with an update that allows them to. The Best Buy exclusive navy color is gorgeous.
I would recommend this to a friend - Pros mentioned:Sound quality
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like them so far! Sometimes they fall off my head because they're big but it is not a big issue. Sound quality is nice and I like that it connects to two devices at the same time.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, Tien!
We’re so glad you’re enjoying the sound quality and the Multipoint connection on your WH-1000XM4—it definitely makes switching between devices much easier! We appreciate your feedback regarding the fit; while they are designed for comfort, we’ll keep your comments in mind for future improvements.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Would recommend 10/10
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loves the color and the sound on these! It s great buy and helps her on school trips or plane rides.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ashley,
Thank you for choosing Sony!
We're excited to hear that your daughter loves the color and sound of the WH1000XM4 headphones. It’s wonderful to know they’re making her school trips and plane rides more enjoyable. Thank you for sharing this with us—it’s rewarding to see our products supporting memorable experiences.
Best regards,
-Fred
- Pros mentioned:Sound quality
Sony Xm4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony bluetooth headphone, i bought different brand of bluetooth headphones, when I tried this Sony XM4 is really amazing sound, the design, the quality of material and most all the performance it’s really great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi starlg7, You've made an awesome choice! We're thrilled to hear you like the amazing sound quality, design, quality, and overall performance of your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound qualityCons mentioned:Price
Great sound and comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have no regrets buying theae headphones. They sound great and the noise canceling is top notch. They are pricey but you get what you pay for. I highly recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello postalAlien,
Good decision! We're glad that you are pleased with the audio quality and noise canceling feature as well as the comfort of our Sony WH1000XM4 Headphone. Thank you for your recommendation and for choosing Sony! - Marco
- Pros mentioned:Sound quality
Best headphones for the price
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing pair of headphones for the money. Sound quality is great, but if you’re a person that likes bass then these headphones are not for you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello WinA,
Thank you for choosing Sony!
We're excited to hear that you’re enjoying the WH1000XM4 headphones and appreciate their great sound quality and value. Your honest note about the bass response is especially helpful, as it offers valuable insight into your listening preferences.
To enhance your experience, you can adjust the bass on your WH-1000XM4 headphones using the "Sony | Sound Connect" app. The app lets you choose from preset sound profiles or create a custom equalizer setting, where the "Clear Bass" slider allows you to increase or decrease the bass to your liking.
For a step-by-step guide, this video shows how to adjust the bass and equalizer settings: https://youtu.be/z9Ak6Z0qxz0?si=r4jBO5LentUDXc6j.
Best regards,
-Fred
- Pros mentioned:Sound quality
Head Phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What an amazing system that fits perfect, the sound is perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinHasCovid, awesome! We're glad you like our product! Thanks for choosing Sony. ~Carl