Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort, Sound quality
Great value!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality. Great noise canceling features! Use it everyday while at work and can’t hear anything outside of my music. Comfortable on the ears as well. Travel case makes it easy to carry.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Quita, we're glad you like the noise canceling feature and comfort of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
- Pros mentioned:Comfort, Sound quality
Ten!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best in quality performance and sound. Excellent noise cancellation i am spoiled having side controls . comfortable easy to pair items for plane are in case . disappointed with nothing ! Very pleased
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Magee, Wow! We're glad you like the excellent noise cancellation, comfortable fit, easy Bluetooth pairing, great sound, and overall quality and performance of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones I ever bought! Not only it was my dream headphones but the fact that you can change and customize the sounds or beat , the headphones are perfect for a workout too and are not , not too big or not too small it’s a perfect size! For what I paid for i recommend it and it’s good quality !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarenO, Thank you for sharing your positive experience with the Sony WH1000XM4! We're thrilled to hear that they have met your expectations and that you find them perfect for your workouts and everyday use. Your feedback on the sound customization and the ideal size is greatly appreciated. Your recommendation means a lot to us and thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Love it
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome. Sound is great. Comfortable. Great quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AleishaD, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
Love it!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have wonderful sound and noise cancelling. They are also very comfortable to wear. These may slide off, so make sure you adjust them well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnaR,
Thank you for the 5-star rating and we're happy to hear that you're enjoying the sound quality, noise canceling and comfortable design of the headphones.These headphones features an adjustable slider (left and right) to ensure comfortable fit for long period of time. Thank you for choosing Sony and have a great day!
-David
- Pros mentioned:Comfort, Sound quality
Great earphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound and the feel. I have the M5s and these are just as good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dennis, Amazing! We're thrilled to hear you love the sound and feel of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Would recommend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice would recommend good sound and nice feel to it
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the kind review, Jasper!
We are delighted to hear that you find the WH-1000XM4 headphones Really nice! It's great to know that you are enjoying the good sound and the nice feel of the headset, and we appreciate your strong recommendation.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Great buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best headphones you can get right now, it is on the pricier side, which I should probably give 4 stars for. But the ANC and comfort and sound quality makes this an incredible purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Akzz, We're very happy to hear this feedback! We're glad you're enjoying the excellent noise cancellation, comfortable fit, and superb sound quality of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Amazing noise canceling and comfort
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great at minimizing noise. I live where there is a lot of construction going on, traffic, and barking dogs. I put these on an instantly it cancels most of the noise, and once I put the music on I can only hear what I put on. They let you connect to two devices at a time, as long as you aren’t using the aux. They will turn themselves off if no music is playing long enough, unless the aux cable is connected. They are really good quality headphones, and the noise canceling is better than I expected. They feel amazing and I can wear them a few hours before they start to feel heavy. The sound quality is also top notch. The main problems are that sometimes it’s difficult to connect to certain Bluetooth devices, and the other problem is the battery will keep draining if you leave the aux cable in. In my opinion the free trial to the service they offer is not worth it, and it was a little difficult cancelling the service, I do not recommend the 3D sound stuff, it doesn’t make much a difference anyway and it’s only a couple hundred songs that offer it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JordanKinsley, wow! It is really lovely to hear you are happy and satisfied with the incredible noise canceling function, features, comfort, and amazing sound quality of our WH-1000XM4! We are sorry if you are encountering some issues. Some of these problems can be fixed by updating the firmware of your headphones to the latest version (2.0.7). The software includes key features, applications, bug fixes, and feature improvements. For more information please refer to the following link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads
We will have your inputs noted as we always strive to make this a better experience.
Should you need more assistance or information with our product, please feel free to email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
Regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Good Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When you first get them, they take 3 hours to charge. It is nice that there is a voice that says whether they are on or off if you don't want to look at the code of lights blinking at you. They are definitely grey. Silver to me implies some level of metallic color. They are just a matte grey. I got these cancel out bass music and domestic disputes from my obnoxious neighbors. They do a really great job doing that. There is a point at which they no longer cancel out the bass noise by merely being on without any additional audio being piped in. The case they come in is nice and hardy. Bluetooth pairing them with my phone was super easy. I would definitely buy these again. Would that they just came in more interesting colors than black and grey.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GreatBunnini We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound Quality and they were very confortable around my ears the only downside is that one of the ear pieces broke very easily.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nicole,
Thank you for sharing your feedback! We are thrilled to hear that you're enjoying the exceptional sound quality and comfortable design of your WH-1000XM4 headphones. However, we sincerely apologize for the issue you've encountered with one side of the unit.
We would appreciate the opportunity to learn more about the issue you're facing and assist you further. If you're open to it, could we reach out to you directly? Please send the following details to socialsupport@am.sony.com so we can ensure we have the most accurate information:
- Case Number (if any):
- Full Name:
- Username:
- Telephone Number:
- Model Number:
- Issue/Concern:
We truly value your loyalty as a Sony customer and apologize for any inconvenience this situation has caused. We look forward to speaking with you and working towards a resolution.
Thank you for bringing this to our attention.
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Comfort, Sound quality, Weight
Awesome so far!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive only had these headphones for about two weeks, but I use them every day! I really like them— theyre comfortable, light, and have cool features. I downloaded the app that they recommended, and with that the headphones basically track my movement and adjust the noise cancellation accordingly. I think that is really neat!! The sound quality and the volumes are also really good. Also, I wish I paid attention more but these are NOT water resistant. Makes me nervous to wear them in the rain, but have been able to avoid that anyway!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi taneen, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
I've had these for a few weeks now
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are by far the best I've ever owned. I love them. The sound quality is amazing, and they're extremely comfortable. I wear them while working, for conference calls. They sound good, feel good, and the mic quality is really good too. The noise cancelling is amazing. Over all great headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Guest, Excellent! We're pleased to hear that you are loving the sound quality, comfort, noise canceling, and mic quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
A True Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far the best ANC I've ever used. Clean sound, a lot of modification options using the app, and great battery life. Great that the charging cable and a 3.5mm come in the carrying case. Only complaint so far is they can trap heat on my ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WPPainter,
Thanks for sharing your 5-star review and experience with the WH1000XM4. We're glad that you like the noise canceling function, sound quality, battery life, dedicated app (Sony Headphones Connect), and supplied accessories of the headphones. We also appreciate your review about the comfort of the headphones. For optimum fit and comfort, make sure that you are wearing the headphones properly. For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
You may also find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with the WH1000XM4.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality, Weight
Great headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is incredible...I did upgrade from the XM2 version, and this one has better noise cancelling and a later version charging cable. It is a little lighter on my head, so I don't feel it at all. The bass response is much better too, doesn't distort so fast like the other one did. I'm a fan.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shadow,
Awesome! Thank you for an amazing review. This is a great choice of an upgrade. We're glad to know that you are enjoying the comfort, noise canceling feature, bass sound and charging cable with your new headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris
- Pros mentioned:Battery life, Sound quality
Great sound and battery life
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and battery life seems good even after over a year of daily use. Wish I would have gone up to next model where you can connect to 2 Bluetooth and switch between. Only complaints are that when charging and using 3.5mm jack there is some feedback, and the rest pieces didn't allow much breathing for long use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jmjcp, we're glad you like the sound quality and battery life of our product. We're sorry to hear that you have an issue with your SONY unit. Please follow this link to isolate the issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752842.html
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
Highly Recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely stunning and works great! I had been using airpods for the last 1-2 years, and I knew I needed a change. I love the fit, design, and performance of these headphones. The custom settings are also very helpful in day-to-day life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rojer, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound! My daughter loves them. She uses them daily.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BarbaraU,
We are delighted to hear that your daughter loves her WH-1000XM4 Wireless Noise-Cancelling Headphones and uses them daily for their great sound! This model is perfect for daily use because it combines industry-leading Noise Cancellation with exceptional audio quality, a comfortable design for long listening sessions, and smart features like Speak-to-Chat and up to 30 hours of battery life, making them an ideal companion for focus, music, and calls every day. Thanks for choosing Sony!
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Awesome Sony headphones.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds amazing. Very comfortable. I strongly recommend these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SergioM,
Perfect! We're thrilled that you are enjoying the sound quality and comfort of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Fantastic headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony headphones are excellent overall. I previously had a pair of Bose, which are also excellent, but in a different way. The Bose have better noise cancelling, but the Sony headphones have better sound for music and are more comfortable to wear for extended periods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello GeneDjinni,
Wow! We are so happy to hear you are satisfied with the exceptional sound quality, comfortable fit, and overall performance of our WH-1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo