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Customer reviews

Rating 4.7 out of 5 stars with 12584 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 133 Showing 2,641-2,660 of 12,584 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like them alot they have a great sound I really recommend them you could take them anywhere Especially on the road trip They are really comfortable ..

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NatividadC, we're glad you like our industry-leading noise canceling headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise canceling is really good and sound leakage is nonexistent. The only thing is somethings they can fall off because they are a little to big. But overall I love them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlexaP.

      That's fantastic to hear! We're thrilled you're loving your Sony WH-1000XM4 headphones and that their noise canceling and sound isolation are hitting the mark for you. We appreciate your honest feedback about the fit. While we design our headphones for a comfortable experience for a wide range of users, we understand that head size and shape can vary, and sometimes they might feel a little big.

      It's great to know that, despite that minor point, you still love them overall! Thank you for your 5-star review and thanks for choosing Sony!
      DiegoV Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Xm4 Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, adjustable bass, and in depth app.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the positive review, BradM!

      We are so pleased to hear that you are enjoying the great sound quality and the adjustable bass features of your WH-1000XM4 headphones. It is great that you are also utilizing the in depth app to customize your listening experience!

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Premium Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are unbelievable and provide a level of audio fidelity you would be hard pressed to find in other comparable brands. The battery life hovers around 25 to 30 hours on a full charge. The ANC is industry leading. Highly recommend these headphones for anyone looking to have premium audio at home.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The Travel Endgame

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are other wireless headphones out on the market that are technically better, but at over half of the price without much of a difference in performance. The sound signature is great for casual listening, don't get these for your dedicated listening sessions for audiophiles, this is not your product. However, if you are used to headphones that come bundled with products, these will blow your mind. The sound cancellation is some of the best I have ever heard and the gesture controls are amazing. The one complaint I have is that one audio codex is not accepted, I forget which one, but it means I cannot use these on my TV wirelessly without substantial delay. Get dedicated tv headphones for that purpose. No issue though on iphone or android

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PSGamer, You've made an excellent choice! We're glad you like the great sound quality, excellent noise cancellation, and amazing touch control of your Sony WH-1000XM4.
      Note: This headset supports the following 3 codecs for music playback via an A2DP connection: SBC, AAC, and LDAC.
      The audio playback on the headset may be delayed from that on the transmitting device, due to the characteristics of Bluetooth wireless technology. As a result, the sound may not be in sync with the image when viewing movies or playing games. Please check the AV sync settings or any related settings of your TV to minimize the audio delay. Hope this helps!

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    amazing sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great sound quality 10 out of 10 would recommend..

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CoryW,

      We are thrilled to hear you’re giving the WH-1000XM4s a perfect 10/10! There is nothing we love more than hearing that our noise-cancelling technology is hitting the mark for you.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, comfortable headphones much better than the competitors.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Matt, We're thrilled to hear that you are enjoying the comfortable fit and exceptional performance of your WH-1000XM4! Thank you for choosing Sony. - Romeo Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best over hear headphones out there.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Watched a ton of reviews on The best over ear headphones. I even went into Best Buy and tried them on. The sound and comfort of these were slightly better than the competition, and were cheaper, especially compared to the apple maxs. The noise canceling is amazing too

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Michael,

      Great! We're glad that you like the sound quality, comfort, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Bass bass bass

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love taking these to the gym because the bass and overall sound quality on them is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JohnH,
      Nice! We're glad that you are enjoying the sound and bass quality of our XM4 headphone. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent sound all around

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are absolutely stunning in just about every aspect. The case is of very high quality and has a convenient mesh pocket on the outside. The headphones fold very nicely into the case. One small gripe is the two small cords (3.5mm and charger that's very very short) that come in the case tend to want to go out of their little section once you take them out. But they do fit in well. The build quality of the headphones is fantastic and they look beautiful. I'm very impressed with all it's features. The app that comes with it is easy to use and allows further customization. The noise cancelling is the best I've ever experienced and can be turned all the way up or down with the app. The sound quality is the best part of these and is truly very good. They perform well with any type of sound and I use these as opposed to my pixelbuds when I want a much more immersive sound experience. I highly recommend these noise cancelling Bluetooth headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Shawn,

      Thank you for the positive feedback. We really appreciate the time you took to share so many details about your experience with the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones for TV.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these for TV viewing only. I cannot speak as too music sound quality. I will say that comfort is excellent. Build quality is excellent. Noise canceling is the best I have experienced in headphones over the past 10 years. TV pairing with LG OLED is instant about 90% of the time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Quietcomfort35II, That's fantastic! We're glad you are enjoying the superb noise cancelling feature of your new WH-1000XM4. Good to know you appreciate the fit, design, and build quality of the unit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We are happy that you give the product a perfect rating! Thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones with high quality feeling of materials used. Features are fantastic and I love the noise canceling feature. I didn’t pay the full price since I got them on sale. Felt regular price was a bit high, I recommend to wait for sale price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ulyie, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice Product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item is nice, easy to use and sound comes through great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HI JaimeC,

      Thank you for your feedback! We are glad to hear that you are enjoying the sound quality and finding your WH-1000XM4 easy to use.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best on the Market

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You will not find better noise canceling headphones on the market. They really get rid of all ambient noise and the battery means you can wear it all day without having to worry about recharging it. And the bluetooth connection is incredibly reliable. There really is no reason not to get it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi david,

      Awesome! We're glad that you like the Bluetooth connectivity and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally the best headphones I’ve ever owned. Sound quality is amazing and they are really comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anna, fantastic! You've certainly made a great choice! We're truly happy to hear about your satisfaction with the amazing sound quality and very comfortable fit design of your WH-1000XM4. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality, and great noise cancellation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the excellent review, Glen!

      We are so pleased to hear that you are enjoying the excellent sound quality and great noise cancellation of your WH-1000XM4 headphones. We are thrilled they are delivering the premium experience you expect!

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use them mostly for study sessions and the gym the ANC is good keeps most of the noise out and the controls are a bit tricky at first but you eventually get the hang of it. And the baterry life is really good as well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi everpt,

      Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony Wireless - Top Notch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony WH1000XM4, There are a lot more people with far more experiencr then I. My last pair of wireless where okay as long as you werent moving around, These Sony's are unbelievable in sound quality and Noise Cancelling. I have yet to run the battery down.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DaveH, Great! We're pleased to hear you're enjoying the incredible sound quality, noise cancelation, and long-lasting battery life of your new Sony Headphones. ntelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it, very light and comfortable. I have the AirPod max, and these are very comparable, with the sound quality being just better with the AirPods

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello LuisL,
      That's awesome! We're glad that you love the sound quality and comfortability of our WH1000XM4 as well as the sound quality. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    comfortable great noise cancelling!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these are very comfortable and I love the feature where you can cover one headphone with your palm and can hear the ambience sound. Noise cancelling works great. Highly recommend these for travelling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MariaJ, Awesome! We are so glad to hear that you are enjoying your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US