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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12584 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 136 Showing 2,701-2,720 of 12,584 reviews
  • Rated 5 out of 5 stars

    Great Noise Cancelling!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these on a plane and the noise cancelling and sound quality are quite good. They fold up really easy in the case.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best bang for your buck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these. Been waiting for them to go on sale and got them for a great price. Wonderful sound quality. Absolutely no issues.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CodyB,

      We're thrilled to hear you're loving your WH-1000XM4 headphones! It's fantastic that you were able to get them at a great price and are enjoying the wonderful sound quality. Thanks so much for the positive review.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some of the best headphones I have. Noise cancellation is really good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AthanF!
      Thank you so much for sharing your feedback with us. It is fantastic to know that you appreciate the noise cancellation on the WH-1000XM4 headphones.

      These headphones are designed to deliver exceptional sound quality and advanced noise-canceling technology, helping you enjoy your music in peace. Plus, with features like adaptive sound control and long battery life, they’re built to keep up with your lifestyle comfortably.

      We really appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Xm4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony bluetooth headphone, i bought different brand of bluetooth headphones, when I tried this Sony XM4 is really amazing sound, the design, the quality of material and most all the performance it’s really great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi starlg7, You've made an awesome choice! We're thrilled to hear you like the amazing sound quality, design, quality, and overall performance of your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my sister for christmas and she loved it!!! It's really comfortable and the sound quality is amazing. It's perfect for everyday use!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Samira,
      Thank you for purchasing our WH1000XM and for the 5 star rating! Surely your sister will love this one and we're glad that she's satisfied with the amazing sound quality and comfortability of her new headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If she hasn't already, please tell her to check our Sony Headphones Connect app which will let her fine-tune her music to her liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Bass, Battery life

    Rated 5 out of 5 stars

    Good Headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always wanted a good headphone and I tried many others…. But Sony XM4 ticked all the boxes of modern headphone . Bass, treble and battery life… nothing to complain about..

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Billy, Excellent! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Very comfortable, great sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable, easy to pair, and love the sound!! The noise cancellation drowns out everything. Noise cancellation with ambient sound let’s you hear your surroundings. The music stops if you take them off for a few minutes and automatically starts when putting them back on. Well worth the price!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Stlfanman,

      We're glad that you're happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    SONY Noise-Cancelling HEADPHONES

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best for the money. I was in flight with a person using these headphones and I asked about them. He said that the SONY were the best. I went to Best Buy and tried Beats, Bose, and others and when I put on the Sony I could not believe the difference. I see so many on the Plane with Bose and think they just went with a name. Listen for yourself and you will agree SONY is the BEST.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BabyBoomerGuy, Awesome! We are glad to hear that you are enjoying the sound quality of your new WH-1000XM4 headphones! Thank you so much for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best headphones, great for school and every day use. They are very light on the ears and head!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LOURDESM,

      Thank you for the incredible 5-star review! We are excited to hear that you feel the WH-1000XM4 are the best headphones you've ever owned. Knowing that our industry-leading noise cancellation, rich sound quality, and all-day comfort are making a difference in your listening experience is exactly what we strive for!

      Thanks for choosing Sony!

      Best regards,
      Dominick Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great quality headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is so awesome. The sound on these is my favorite thing ever. I love them I have no issues with them, been using them for the last year!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mellopez00, Thank you for sharing your positive experience with your WH1000XM4! We're thrilled to hear you love the excellent battery life and great sound quality of these headphones.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones! I am repurchasing so I’ve already owned a pair for 3 years and they work perfectly still. I used them mainly for the gym and they do not fall off, perfect noise cancellation!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ErikaR,

      Thank you for choosing Sony!

      We're honored to hear that you love your WH-1000XM4 headphones so much that you're repurchasing them. Knowing they've lasted perfectly for three years, stayed secure at the gym, and provided excellent noise cancellation is exactly what we aim for. Thanks for being such a loyal fan!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Reliable headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality. Has had no issues for over a year despite a few drops. Comfortable around the ears. Comes in nice colors as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SangK,

      That's great! We're glad to hear that you like the sound quality and comfortable design of the headphones. Thank you for choosing Sony and enjoy your headphones!

      -David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    SUPER Comfortable

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these to drown out noise as I work from home and they did not disappoint! The headphones are very comfortable even after hours of use and the ambient noise feature is great. I initially went into the store thinking I would get a pair of Bose headphones, but am so happy I decided to browse around.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sally, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Touch controls

    Rated 4 out of 5 stars

    Another great product from Sony

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite headphones, yet I will say that the touch controls are a bit finnicky at times, so I have them disabled. Other than this minor point, the sound quality and the noise-canceling are rivaled by few. The color is also a nice matte finish that is neutral enough to not stand out. These come with a carrying case and pack down well enough to travel with. I recommend wearing them around your neck though!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pioneer, Great! Glad to hear that you are happy with the overall performance of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    I can't hear you!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I've ever had. The noise canceling is so good that I can't even hear my husband or kids yelling in the background!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and long lasting battery. The product is sturdy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JulianS, Thank you for the 5-star rating! We're glad you are impressed with the build quality and battery performance of the headphones. Enjoy and thank you for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Revolutionary headphone at its best version

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are revolutionary. I can get work done at the office even with people having conversations a few feet away. You can go on a plane and can enjoy the movie. During the pandemic, we don't do these but the revolutionary technology still stands. On top of everything else, it has great sound. Other high end headphones assume some really quiet environment to sound good. I've had great sounds at 3AM in the morning off some high end headphones but daily noise it's just not that great sounding. With the Sony, you can hear the details in your music during the middle of the day, going for a walk on a noisy street (with safe walk only paths) or just for a nap. For all movies, I just use headphones now. Roku lets you watch a stream from your phone while watching on the TV and we just do that when we watch a movie together. These headphones give you peace and quiet when you need it and loud and noisy when you need them without bothering anyone else and letting anyone else bother you. Game changing technology.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarkShr,

      Awesome! We're thrilled that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent headphones - def recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are reviewed as one of the market's best, so I had pretty high expectations. They're comfortable to wear, sound great, and look good. I would definitely recommend them. My only complaint is the passive noise cancellation works so well that it makes my ears warm.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TjSnell, Great! Good to know that you like the comfort, look, and sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Beautiful Sony!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unmatched sound and functionality! Sony has always been my favorite when it came to bass, and these didn’t let me down at all! The work seamlessly with my iPhone and computer! I was going to get another headset for my laptop, but I don’t need ot with these!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CapturedDreams, Thank you for the awesome review! We're thrilled you like the amazing sound quality, deep bass, seamless Bluetooth pairing, and overall features of your new headphones.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves these headphones. He has had beats also, and he says these are more comfortable, better noise cancelation, and better sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello FarmLove,
      Wow! That's perfect! We are thrilled to hear that your son loves the sound quality, noise canceling feature and comfortability of his WH1000XM4 than his other headphone. Thank you for the awesome feedback and for choosing Sony! - Marco Sony_US