Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
No complaints
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love these headphones, although it's a pretty steep price, I think that for the sound quality and how good the noise canceling is, it's worth it. It would last me about a week before I need to recharge it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GSPlayer,
You made the right choice! We're glad that you like the sound quality, noise canceling function, and battery life of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Love These Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the headphones. Excellent sound! Great canceling noise too. Was great on the plane. Long battery life! All around great buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaryH,
That's perfect! We are thrilled to hear that you are pleased with the audio quality and noise canceling capability of our WH1000XM4 as well as the long battery life. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy! - Marco
- Pros mentioned:Sound quality
Hands down my favorite pair of headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been pleased in every single way by the performance of this headphones, I’ve had both the M1 and M2 versions in the past and I got to say this one is just at good or even better in every quality as those. I also some beats solo and studio headphones and these are far superior compared to beats. This thing has one of the best Active noise canceling in any headphones out there. Even though they are expensive they go on sale quite often and there are plenty of good opportunities to buy them in a good deal. One thing I did find that has gone down compared to the previous models is the unboxing experience, and how it feels. The older model felt premium, the cups had some texture and look unique. The complete smooth plastic feel is something I don’t like too much. That aside this is still a great buy and would recommend anyone looking amazing noise canceling headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chaw,
We're thrilled to hear your 5-star review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the design is greatly appreciated. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Comfort, Sound quality
No brainer
|Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Sound- great! Comfort - great! Size - great Noise cancellation - great App- meh but ... Dual Bluetooth - dope AF Love these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Avery, we're glad you love our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Comfort, Sound quality
Amazing all around
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They get everything right when it comes to sound and the noise cancelling is great. Very comfortable I didn’t have a problem wearing for long periods of time. Not much to say other than that they’re exactly what you’d want in a pair of noise cancelling headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi smarq, good to know that this is what you are looking for in a product. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones Inhage ever had, the noise cancelling is the best part!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, NinaM!
We’re so happy to hear that these are the best headphones you’ve ever had! It’s wonderful to know that the noise canceling is standing out as your favorite feature—it really makes a difference for immersive listening.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound qualityCons mentioned:Touch controls
Great sound and noise canceling
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound amazing and the noise canceling works very well. They also have the ability for transparent sound so you can hear your surroundings. My biggest complaint are the touch controls on the side of the ear cup. I constantly brush up against it causing the volume to change and/or pause. I would much rather have physical buttons, this feels more like a gimmick.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Duder, we're glad you like the sound quality and noise canceling of our industry-leading noise canceling headphones. We're sorry to hear that you have an issue with your SONY unit. You may find this link helpful in your touch control issues:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality
Feature packed amazing set of headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancellation. Can't hear anything with music and ANC turned on. With just ANC on, I can still hear loud noises but much more suppressed. Easy to use 2 devices without having to forget and re-connect. Amazing battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Matt,
We appreciate the positive feedback regarding the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Comfort, Weight
Good for college
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for college, it’s comfy as well as light weight
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsaacC, Thank you for this amazing review of your WH-1000XM4. We're glad that you love the exceptional comfort and overall features of these lightweight headphones. These headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess
- Pros mentioned:Comfort, Sound quality
Amazing Headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought nothing could beat the WH-1000XM3's, but Sony proved me wrong. The WH-1000XM4's are better in every way, from being more comfortable to the amazing new features. If you are looking to spend money on a good quality set of headphones, look no further.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SpraykwoN,
Awesome! We're glad that you like the improvements we made with these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good quality. Love how good it’s noice cancelling is!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jenni,
Thank you for choosing Sony!
We’re honored to hear that you appreciate the sound quality and noise-canceling features of the WH-1000XM4 headphones. It’s wonderful to know they are enhancing your listening experience, and your positive feedback encourages us to keep delivering products that support immersive and enjoyable audio.
Best regards,
-Fred
- Pros mentioned:Sound quality
Great cans!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect fit and sound for my dad who has hearing issues. The nose cancelling on flights are what tsealed the deal for him.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Adrianh,
Nice! We're happy that you dad like his WH1000XM4 and were able to help him especially with his flights, thanks to the awesome noise canceling feature of the headphone. Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
Sounds great, some quirky features
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have excellent quality sound with great battery life. They do shut off when you lay down if the automatic shut off is activated. Simple fix but kind of a weird feature. The blue LED light blink randomly. Unsure how to stop that from happening.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AFootLongWeggie,
We're glad that you like the sound quality and battery life of the headphones. Your feedback about the wearing detection is greatly appreciated. The wearing detection may not work properly when wearing the headset while lying down or with your face up. Wear the headset correctly while facing forward, or press the (power) button briefly. Please refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
Hope this helps. Thanks for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Love these headphones!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them! Sound is fantastic and the noise canceling function is life changing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GloriaL,
That is wonderful to hear! We are thrilled that you love your WH-1000XM4 headphones, and that you find the sound quality fantastic and the industry-leading noise canceling function to be "life-changing." The WH-1000XM4 achieves this level of performance using our HD Noise Canceling Processor QN1 and Dual Noise Sensor technology, which work together to block out low-frequency and constant ambient noise, creating a truly personal oasis of sound. Thanks for choosing Sony!
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Excellent noise canceling and other features.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and effective. The chat and ambient features surpass my older Bose Quiet Comfort headphones and the sound is excellent. The touch is cool, but mechanical volume control would be better. Good value when on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hobart,
You made the right choice with the Sony WH1000XM4! Your feedback about having physical volume controls is greatly appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great Set of Wireless Cans!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you're here then you probably know how good these headphones are and having had them to toy with for the last few days I'm quite happy with my purchase. The ANC is amazing, it's been a great boon to my work from home. Additionally it's great that I have an easy way to take calls, listen to music and switch audio between my computer and phone with ease. The only downsides are call quality is just ok, it's not gonna blow your mind but there are better options if calls are your primary use case. Additionally the LDAC is not available when you have two devices connected. Minor gripes and far exceeded by all the positives. If your willing to splurge on a set of wireless headphones these are a great pick.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Case,
We want to say sorry for any inconvenience you may have experienced with the microphone of the headphones. We will surely take note of this feedback as it helps us improve our products/services. To isolate the issue, you may try to reset the headphones to factory default setting to refresh its content. Here's the link on how to.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html?search=reset
Hope this helps!
Regards,
David
- Pros mentioned:Comfort, Sound quality
Top notch wireless headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic noise reduction capabilities and very comfortable to wear for long periods of time. The sound quality is quite good out of the box, but can be tailored to your preference using the available phone application.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HDHappy, Awesome! Glad to hear that you are happy with the noise canceling and comfort of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Pleased
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with the headphone. They fit perfectly and wear them for long time. You can easily forget you have them on. They control ambient sound very well and do good job even while doing the lawn. They mange lawn mower sound to some level.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Coolstuff, That's great! We're glad to hear that you are happy with the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay
- Pros mentioned:Battery life, Sound quality
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are some great headphones they sound amazing and battery life os great I love the noise canceling and it like I am in my own little worlds
I would recommend this to a friendBrand response from SonyListens
Posted .Excellent choice Watch4! We are glad to hear that you are happy with the battery life and noise cancelling of your new WH-1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Pretty good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used them for about a year had no issues with them they are comfortable and sound amazing. The silver color needs to be taken care of they do get dirty eventually.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Singh, Awesome! We are so glad to hear that you are happy with your WH1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl