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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12586 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 146 Showing 2,901-2,920 of 12,586 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great cans!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fit and sound for my dad who has hearing issues. The nose cancelling on flights are what tsealed the deal for him.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Adrianh,
      Nice! We're happy that you dad like his WH1000XM4 and were able to help him especially with his flights, thanks to the awesome noise canceling feature of the headphone. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great for air travel, great noise cancelling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable on the ears and excellent active and passive noise cancelling. Used for several 8+ hour flights and at airport terminal, and never felt any discomfort. Felt like I was in a bubble and no one else around. Great for air travel.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Thumbsup,

      Awesome! We're thrilled that you are enjoying the comfort and noise canceling function of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great head phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has great clear voice. When you turn off noise it doesn't disturb and good to read or work peacefully.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello fmamo,

      Thank you for choosing Sony!

      It brings us great joy to hear that you are enjoying the WH1000XM4 headphones. We're glad to know you find the voice quality to be clear and that they provide a peaceful, undisturbed environment for you to read or work.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones!! They pair well with my iPhone, my Samsung Tv, my iPad, and my Apple TV. The sound quality is excellent and the noise canceling is great! They are comfortable to wear for hours. I would definitely recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shellywell,

      Amazing! We're glad that you like the sound quality, noise canceling function, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Too good to be true!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the best pair of wireless headphones I've purchased in this lifetime. Bass is superb, sound is crisp and clear, noise cancellation technology is insane. I'd recommend to anyone whos looking for their next pair of wireless headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GhadSpeed,

      Awesome! We're glad that you found the perfect headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Just wow

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m sure you’ve heard how well the headphones are already so I’m gonna keep it short: Save up for it if you can, do 4 installment payment method, something! These headphones are so worth it! I’m a noise canceling QUEEN and these headphones deliver one of the best sounds I’ve ever had. With Apple airpod max you might get great sound as well but one thing about apple accessories is that they don’t last long. These Sonys will literally last you forever and the app literally allows you to customize your liking on how you want your audio and the clearity mode makes you hear everything it’s quite amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi r234, we're glad you like the sound quality of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Perfect head set for almost every occasion

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely amazing sound quality, i was blown away once I actually got the thing on my head, everything i was looking for in a headset, slightly pricey, but i have never regretted the purchase, just wish i had known about these sooner

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi headphoneboy,

      You made the right choice with the Sony WH1000XM4! We're glad that you like its sound quality. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A tremendous step up from budget headphones. Super comfortable too along with great sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnthonyB, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! Thank you so much for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony WH1000 NC Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable fit, works and sounds great, travels well... This'll be my second purchase, since my first was a gift from 4 yrs ago and still works reliably.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ambibian, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Def a Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound and lightweight. Love the swiping method on the earpiece for volume and skip.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Remy, we're glad you love your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Sony XM4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is excellent and so comfortable I can wear them for hours at a time. Easy to connect to any device. After going back and forth on which brand and model was the best option for me I'm very happy with the XM4's

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello EdwardM,
      That's awesome! We're glad you made the right decision is getting our WH1000XM4. It's nice to hear that you are impressed with the sound quality and comfortability of our XM4. You will surely enjoy listening to your favorite music. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony WF-1000XM4

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints. Great headphones overall. Great sound and battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Polly, Awesome! We are so glad to hear that you ae happy with your new WF1000XM4! Thank you so much for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best ANC Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fairly Comfy (not as much as the Bose QCs) but not uncomfortable at all. Great ANC, better app with EQ, and USB-C, because we're 2020....Touch Controls remain top notch and a relatively conservative sleek design perfect for both business and casual environments. The custom ANC button is cool. Only gripe is having to hold power to turn on/off, and the microphone is still pretty terrible. Dropping aptX + aptX LL/HD was also a seriously questionable move, but at the end of they day, it's still bluetooth codec so the quality isn't going to be on par anyways. Sound's passable from a regular viewpoint and downright awful from an audiophone. Of course, you're here for ANC and not something like Senn 6xx so we can gloss over the sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Akio, we appreciate your 5-star review of the headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy using these headphones. The battery lasts foreverrr They are sound proof and have very good sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AqdasB,
      Great! We are truly happy to hear that you are enjoying the awesome sound quality, nice noise canceling capability and long battery life of your WH1000XM4. Thank you for choosing Sony and we appreciate your feedback! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Worth the Money

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performs as the specs say. Comfortable for long periods. Excellent noise canceling. I used to fly a lot and this was the best for noise canceling and functionality. Light and comfortable to wear around neck when running to next gate.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TechMoJo,

      Amazing! We're thrilled that you are enjoying the comfort and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing best quality headphones I've ever bought. Great sounds amazing base I have Q352 and these blow them out of the water

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JacobP,
      Great! Thank you for sharing your review and we are thrilled to hear that you enjoying the amazing sound quality of our WH1000XM4. Thanks for choosing Sony! Enjoy! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Incredible!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always worn Bose noise canceling headphones, not anymore. These are incredible. The sound is pristine and these are very comfortable for extended usage. I highly recommend these. Bose users do yourself a favor and give these a try, you won’t be disappointed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MetalDetectingMichigan, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent headphones, bad name!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The XM4 is a very comfortable and a great sounding premium over the head headphone with an excellent ANC capability. Calls are very clear at both ends. The iOS app that I use to control many of the features is very easy to use as well. Recommended!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ramaksur,

      Great! We're thrilled to hear that you are enjoying the amazing features of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Headphone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great, cancels noices and pairs easily with anything

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Very comfortable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was suprised at how lightweight the headset is, and not bulky at all. The sound is great and if you use the accompanying app you can customize the touch shortcuts.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Deni,

      Great! We're thrilled that you like the weight, design, sound quality, dedicated app (Sony Headphones Connect), and touch controls of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US