Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Perfect Headsrt
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] The noise cancellation is great. The battery runs long hours. Perfect headset!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello HadiA,
That's awesome! Nice to hear that you are satisfied with the noise canceling capability and long battery life of our Sony WH1000XM4. Listen to your favorite music or stay focus on your gym sessions with the help of our XM4. Thanks for choosing Sony! - Marco
- Pros mentioned:Sound quality
These headphones saved my sanity
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these so much, the noise cancelling has been a lifesaver! I was struggling with some noise issues at home as well as at work; the in-ear buds I had been wearing were starting to cause some pain in my ears so my sister suggested these headphones since her husband had the older model and had sung their praises. The price tag was a little daunting but I decided to go for it - and I don't regret it one bit! I haven't completely mastered the controls yet, but I can turn the noise cancelling on and off and that's the biggest thing for me. For work, sitting around the house, and travelling, I highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sapph, Thank you for the amazing review! We're glad you love the excellent noise canceling feature of your new Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Battery life, Sound quality
Great over the head headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best workout headphones, I loved it. battery life is good, setup is easy and sound quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Coolgamer,
Great! That's nice to hear that you are enjoying your workout sessions with our WH1000XM4. We're glad that you like the battery life, sound quality and how easy it is to setup. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Perfect for traveling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the noise cancelling feature and very comfortable. Wore it for a long plane ride..no issues whatsoever.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lilis,
That's awesome! We're very pleased to hear that you are enjoying your new Sony WH1000XM4 for having such a great noise canceling capability, comfort and can wear it for a long period of tiem with no issues. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great! I love them for working out, comfortable on the head and don’t make my ears too hot. The sound quality is great. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeseniaG, That's awesome! We're glad you love the comfortable fit and great sound quality of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Would recommend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice would recommend good sound and nice feel to it
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the kind review, Jasper!
We are delighted to hear that you find the WH-1000XM4 headphones Really nice! It's great to know that you are enjoying the good sound and the nice feel of the headset, and we appreciate your strong recommendation.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds quality is good. Need improvements in noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NaveenK,
Thank you for choosing Sony.
We're honored to hear that you appreciate the sound quality of the WH1000XM4 headphones. We regret any inconvenience caused by the noise cancellation performance and recommend reaching out to our support team for further assistance and a thorough evaluation of the issue.
Please contact them at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.
We appreciate your valuable feedback and thank you for bringing this to our attention.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Excellent buy . . .
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are better than I thought they would be. Very happy with the purchase. The sound quality (especially listening to high-end audio on Tidal) demonstrates the beauty of these. Battery life is incredible . . .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GMan77,
Great! We're thrilled that these headphones have exceeded your expectations. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Can't Believe My Ears
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned a countless number of headphone over the years. My favorite has always been Bose Quiet Comfort, so I was somewhat skeptical about buying Sony. I am soooo glad I did, These are by far the best sounding headphones I've ever owned or heard. If you use any of the lossless HD streaming services, like Deezer, Tidal, Apple Music, or Amazon Unlimited, you will be amazed at the quality of the sound. Noise canceling is superb and offers features to quickly interrupt it when needed (just place your palm over the right earphone). Only drawback for me is ear pads can get a little sticky after prolonged listening. These are new best in class bluetooth, ANC headhones, IMO.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Knavely,
Thank you for the positive feedback and we're glad you like the sound quality of the headphones.The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Comfort, Sound quality
Very comfortable and noise cancelled
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never owned good headphones and I was sick of using the free Apple ear buds. They always fall out and hurt my ears. These head phones were great and cancelled the noise amazingly. I love the comfort as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lizb,
You made the right choice with these Sony Headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Excellent headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and headphones are very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi billd10, That's great! We're thrilled to hear you like the excellent sound quality and comfortable fit of your Sony WH1000XM4. Thank you for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Sony Headphone really good.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchased so far. ANC is surprisingly good. One verdict is that it's hot while wearing for a long time, but feels better than an in-ear headphone in terms of comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the noise canceling function of the headphones. For optimum fit and comfort, make sure that you are wearing the headphones properly and adjust the headband depending on your head shape.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Love this item
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this item it's so clean and clear as if I'm at a concert. The feeling on your head as if it's not really there very comfortable. After using these headphones you won't want another pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Baebae,
Awesome! We're thrilled that you like the sound quality of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work and sound great with the exception I am having trouble connecting with bluetooth to my computer. All other bluetooth connections work fine.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chuck,
We're happy your WH-1000XM4 headphones sound great, but apologize for the connection issue with your computer. This is often fixed by clearing the headphones' pairing history: please try performing a factory reset by holding the power and NC/Ambient button for about 7 seconds, and then attempt to re-pair with your computer.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
love it!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love this headset!!!!!!! It's amazing in that it sounds 3D. I don't know how they do that? The noise canceling is superb The one thing that I would say is that they skimp where the. over the ear part connects to the Upper part that goes over your head. I don't know what that would be called. I could look it up, but I'm not going to waste my time I guess to get it at this price point, they just use plastic and I've had it break twice on me and I'm so glad I got the extended warranty.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wsgrip, Awesome! Thank you so much for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Great headphones, overall 10/10. Really enjoy listening to music with them. Very comfortable :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamanthaG,
We appreciate the 5-star rating and we're glad to hear that you're enjoying the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Comfort, Sound quality
I love it so far.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Sony MX4 so far. I would recommend it to anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kellsway,
You made the right choice with these Sony Headphones! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Amazing noise cancellation!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancellation! I bought these for 4th of July because I’m sensitive to sounds & prone to panic attacks and these were so helpful with getting through firework shows!! Works better with constant sounds over sudden sounds given the technology but overall It did great to muffle the blasts! The noise cancellation can also be adjusted to hear more/less ambient noise in the app for different situations. Also offers high quality sound for music and the app and ear touch pad is very easy to use and helpful! I’ve only had a few issues connecting the Bluetooth to my laptop but it seems to only effect some apps(might be my computer issue) there is also a headphone cord to connect with if needed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Moni,
We're glad that you are enjoying the noise canceling function of the headphones. For optimum performance, make sure that the software version is updated (via the Sony Headphones Connect app). You may also need to adjust the audio settings of some of those apps. We hope you continue to enjoy the amazing features of the headphones.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Sony head set
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just used these on a long flight (10 hours). The noise cancelling worked very well, battery lasted the entire trip. It comes in a very nice compact case making it easy to put in my carry-on bag. It comes with a USB cable for recharging and a audio cable if you don't want to use Bluetooth. The sound quality is good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AsusComputer,
Great! We're glad that these headphones are performing well for your travels. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Bass, Sound quality
Cool!
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Great sound system. The bass and noise cancellation is better than any other products i’ve used
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cardin,
Thank you for reaching out to us today! We're always happy to hear from you. We appreciate the 5-star rating and we're glad to hear that you like the bass sound quallity and noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David