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Customer reviews

Rating 4.7 out of 5 stars with 12586 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 168 Showing 3,341-3,360 of 12,586 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably the nicest and most comfortable headphones I've ever owned. They sound incredible!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Xiad,
      Wow! That's nice to hear that you like the comfortability and audio quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great sound!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great and are auper comfortable! I wear them on long plane rides and I couldn’t go back!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jake,
      Thank you for sharing your wonderful experience with your new Sony WH1000XM4. We're glad that you like the audio quality and comfortable design of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Comfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, noise cancelling. Some trouble figuring out the controls but I still love the headset.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CollegeMom!
      It's a true pleasure to hear you're loving your WH-1000XM4 headset! We designed it with features like Adaptive Sound Control for personalized listening and Speak-to-Chat for seamless conversations, making your audio experience truly immersive.

      We understand the controls can take a little getting used to, so to help you master them, here's a link with more information about all the controls and functions: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752814.html

      Thank you for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Great headphones. Worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise canceling is fire. So good has pretty good bass and you can customize the sound quality through the Sony app. Gets pretty lousy and the touch panel on the right side is responsive. Definitely worth it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Northcara,

      Good to know that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sounding headphone set.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality head set at an even better price. Using these as a replacement for the headset the dog ate. Great sound quality. The only downside so far is the limited talk time of about 3 hours, but these were never meant to be a headset to begin with. Great for going on a walk or just listening to Pandora though.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CraigW, Awesome! We are glad to hear that you are enjoying your new WH1000XM4. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Good sound quality and noise cancellation

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them , great noise cancellation and sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MATTHEWS,

      Thank you for choosing Sony!

      We’re elated to hear that you love the WH1000XM4 and appreciate its excellent noise cancellation and sound quality. Thank you for sharing your positive feedback!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphones are epic

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super amazing headphones exactly what i was looking great quality sound and comfortable to wear anywhere

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KhalidA, Awesome! We are glad to hear that you are happy with your new WH1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    Love them!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones i’ve ever had. Super lightweight and the battery life on them is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Luis,
      That's nice to hear that you appreciate the lighweight design and long battery life of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Sony wireless noise-cancelling headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality and they do cancel / reduce noise. They are pricey though.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ColleenY, Great! You definitely made the right choice. We are extremely pleased you are enjoying the superb sound quality and excellent noise canceling feature of your WH-1000XM4. We're very grateful for this feedback! Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best earphones I ever purchased sounds and quality are incomparable, block noise. The color, the look of the headphones is just perfect and the quality of it is more than what I expected.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DarlineM,
      Thank you so much for your wonderful review! We're thrilled to hear that your Sony WH-1000XM4 headphones exceeded your expectations in both sound quality and design. It’s great to know you’re enjoying the noise-canceling feature and the stylish look. We hope they continue to bring you an amazing listening experience!
      Thank you for choosing Sony!
      -Maria Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony Wireless noise canceling headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a bit on the pricey side, but the noise canceling is best I've seen in a while they've come be extreme comfortable to wear for long periods at a time you willl not be disappointed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GREAtSOUND Awesome! We're glad that you are enjoying the noise canceling function and comfort of your new headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Regards, Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, durable and noise cancellation is amazing. It’s lasted me many days without charging it’s wonderful.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EvelynL, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best one I’ve owned

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality, light and comfortable, noise canceling makes the experience even better plus the color is awesome

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DPain, You definitely made the right choice! We're so glad to hear you are enjoying the incredible audio quality and amazing noise cancellation of these headphones. We're also thrilled to hear that you feel the WH-1000XM4 is the best headphones you've ever owned. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing. Ive never used headphone thag were this good. The sound quality is perfect and the sound cancelling works really well. Definitely would recommend getting these if you're interested in getting headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gem910, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best headphones for sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been heavily using the Bose Quietcomfort ii headphones for 3 years now, but after the ear pads had peeled, I decided to buy a pair of these headphones based on the online reviews that they were actually better. As far as sound and noise cancellation goes, they are! The sound is clearer and more customizable using the Sony app. The only negative with these is that if you wear them for more than 2 hours or so, your ears will start to sweat a little, but it’s not that bad. The Bose is more breathable in this regard, and therefore better suited to long periods of wear if you use them at work or during long travel. But in all other areas, these from Sony are superior.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dude, Glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM4 headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We also took note of your feedback as this can help improve our products in the future. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Brought Tears to his eyes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones were a gift to my son for Christmas. As I was in the kitchen prepping Christmas dinner, he comes in bawling. I thought something was wrong. I held him and asked him what was wrong. Through tears he said "I can hear evey sound. These are amazing headphones. Thank you so much mom." And the tears continued to flow. He was more than happy with his gift. I'm extremely happy that I got them on Black Friday because I thought about getting some for myself today for my birthday. Um....nope. But they sound fantastic!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Crystal,

      You made the right choice! We're thrilled that your son is enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best NC Headphones on market

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones, although the black version looks better IMHO. Best noise cancelling headphones on the market for balance of sound, comfort and NC. Best looking too. Highly recommended.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Manku,

      Awesome! We're glad that you are enjoying the design, comfort, sound quality, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony and Me are bestie

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lets talk about the pros and cons Pros: excellent cancellation literally I can’t hear outside noise, don’t worry there’s an option to turn off the cancellation. Great sound quality I can hear the music clearly not like the other headphones I had. This Sony headphones is the best headphones I ever gotten. Buyyy it guys it’s really worth it. Oh yea let’s talk about the cons um let me think… there’s none.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Ashleyip,
      Thank you for sharing your wonderful experience with Sony WH1000XM4. We highly appreciate your review and we're glad that you are pleased with the noise canceling capability and sound quality of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Headsets

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High quality sound and cancellation of external noise. Easy to handle overall

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, high quality sound long lasting battery life would recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Charlie, Awesome! We're delighted to hear that you like the sound and battery life. Thank you for choosing Sony. Erin Sony_US