Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Best headphones I've ever used
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a beginner audiophile, there are the perfect set of headphones. I initially bought them to help me study and it boosts my focus like no other. I use them daily to listen to music and the quality is unlike any other earbuds or headphones I've used before. I love the functionality of the touch panel. It's been about 2.5 years of use and it's held up great, with frequent cleaning in between. I highly recommend these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SharonR, Perfect! We're very happy to hear you've been enjoying your Sony WH1000XM4 and using them daily for studying and when you're listening to music. And good to know that you love the touch panel functionality. Your recommendation means a lot to us! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort
Sony speakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my son as his air pods were hurting and a great one for kids
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ranjithkavali,
Thank you for choosing Sony!
We’re honored to hear that the WH-1000XM4 headphones have been a great choice for your son, especially as a comfortable alternative to his previous earbuds. It’s wonderful to know they provide a better fit and enjoyable listening experience for younger listeners.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Top notch headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn’t be more pleased with these. I’ve tried multiple Bluetooth headphones and these have a great blend of sound quality, ease of use and are very comfortable. They are well worth the price!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SandmanRick, good to know that your investment is worth it. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Best I’ve ever had. I have 2 that are both broken.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been an avid user of Sony WH1000XM4 headphones, and they are the best sounding headphones I’ve ever had but the suckers will break on you and customer service is very lackluster. Sony, I would pay double if your headphones didn’t break. that’s what happened because I just bought another pair In april. They are already broken again. Your headphones should tolerate a varieties a charging voltages. The charger you provide is a joke. To anyone considering buying these keep your receipt for the love of God do not charge the device with any other cord but the one provided. Non-Apple lightning cords won’t destroy your iPhone. What’s your excuse Sony
I would recommend this to a friendBrand response from SonyListens
Posted .Hi James, thanks for choosing and purchasing our product. We're glad you like the sound quality of our product. We're sorry to hear about your experience We'd like to check your file to better assist you. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Best Headphones
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Noise cancelling is great. Amazing comfort, lightweight and sound quality is unbeatable!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi camilo,
Great! We're glad that you like the noise canceling function, comfort, weight, and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Sony noise canceling headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value. Noise cancellation works perfectly; I can’t hear a person speaking right next to me. The sound is good, although it has plenty of adjustments, which I haven’t fully explored, yet. I use them when working out and I find them comfortable for extended use. When on sale, they are a great buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Russ, we're glad that you like the noise canceling feature of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Excellent ANC headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are by far the best headphones that I have ever owned in terms of checking all the "boxes" for my needs. The noise cancelling is incredible as so many others have stated and the sound quality, with a little tweaking, is also amazing. I have used these wireless and wired and both sound very very good to my ears. While wired gives you true Hi Res quality depending on the source, I was pleasantly surprised by the Bluetooth streaming sound quality as well. No drops and a nice crisp sound that can be tweaked in the app to the user's liking. Almost two months in and I am very satisfied with the headphones in terms of features, sound quality, and overall build.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FooDog1974,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great if you can pick it up on sale
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent sound quality and probably the best noise-cancelling HPs I ever tried. I think Bose comes second to this because Sony's sound profile is crispy and dynamic compared to Bose's. One downside is the transparency mode. It's not as good as my AirPods Pros and I can hear the wind through it sometimes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AudioWiz, Thanks for the 5-star rating! We're glad you like your new headphones. We also appreciate the feedback you shared regarding transparency mode. Rest assured this will be looked into. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound qualityCons mentioned:Touch controls
Best of the current main stream headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Build quality is amazing and the sound quality is great. These are significantly better than the beats or Bose headphones. The USB C is also great. The touch controls aren't the best though.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Comfy for long all day meetings
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this headphone. I like this headphone comes with Bluetooth plus the wired option. Noise cancellation is great, comfy for long all day zoom meetings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ananth, we're glad you like the noise canceling feature and comfort of our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Bass, Sound quality
Great headphones!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my birthday from my wife and they are amazing! The sound is great. I was looking for headphones with good bass and this pair works great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LA89, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! Jay
- Pros mentioned:Battery life, Sound quality
Sony head phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sounds great on the air plane. rich full sound good battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KirkC, fabulous! We are truly happy to learn that you're satisfied with the amazing sound quality and long-lasting battery life of your WH1000XM4. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Comfort, Sound quality
mx4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they sound amazing and are super comfy can wear then for hours and forget you’re wearing them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi starbeem, Great! We're glad that you like the sound quality and comfort, We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Best headphones for office and leisure use.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Enjoyed using it. Battery life is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aniket, we're glad you are enjoying the sound quality and battery of our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as a gift for a musician. He reports that they are very comfortable, highly effective sound cancellation, very good sonic fidelity. Easy to use and highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi johno,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Great quality.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love how these headphones feel on my ears and head. Super light and great quality build.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rafa,
Amazing! We're thrilled that you are enjoying the comfort, fit, and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good quality and worth the money! I’ve been thinking about purchasing this headphones for a while and I was having second thoughts because of the price but then I decided to finally buy it and it became the best purchase I’ve made this year. Sound quality was superb! It was easy to connect and I’m glad i can connect to 2 devices at the same time. It was also available for pick up so fast so i’m really happy about that.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Janiellenadine, we're glad you are happy with our industry-leading noise canceling headphones! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. ~Earl
- Pros mentioned:Sound quality
My favorite headphone
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best headphone I’ve ever used. Interactivity and connectivity to different devices sold me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MI007, Perfect! We're thrilled to hear that you're enjoying your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! -Sam
- Pros mentioned:Comfort, Sound quality
Perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones! They are so comfortable and the sound quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angela, we're glad you like the comfort and sound quality of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Best headphones out right now
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I travel a lot and wanted a really nice really reliable set of headphones. I have a friend that works at a factory. He got several headphones from coworkers to sample. None of them sucked. Tried many many brand. Most had software glitches within the few minutes I tested them. Some were comfortable and some were not. Noise cancellation wasn’t very good on most. These are the total package. I’m a couple hundred hours into listening and they sound great. Not once had a software issue, and the noise cancellation is second to none. Can’t think of one negative to these babies.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brian, Great! We are so glad to hear that you found the best headphones for your travels! We are also glad that you find the overall performance of the headphones to be perfect for you! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl