Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort, Sound quality
Awesome headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best over the ear noise canceling headphones I've ever owned!! Sound quality amazing, comfort amazing and the noise cancelation is so good it's scary lol!! A must buy!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GEECODE864,
Thank you for the 5-star rating! We're glad you like the sound quality, noise canceling function and comfortability of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony and enjoy your headphones!
Regards,
David
- Pros mentioned:Sound qualityCons mentioned:Price
Amazing Sound Quality and Noise Cancelation
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome Sound. Kind of expensive, but the sound really delivers, especially if you use a 360 app. The buttonless feature takes a little time to get used to, but once you get it, its easy enough.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kbc0976, we're glad you like the sound quality of our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Good gym headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works amazing for gym and love the noise canceling headphones
I would recommend this to a friend- Pros mentioned:Comfort, Sound quality
Perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones! They are so comfortable and the sound quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angela, we're glad you like the comfort and sound quality of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great sounding fold up and comfy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound! I love that they fold up unlike some of the competitors. I got these instead of the xm5s because they were on sale and my kids have them and said that these are just as good as the 5s
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Myreviewname, Thank you for sharing your positive review of the WH-1000XM4! We're delighted to hear that you are enjoying the great sound quality and the convenient foldable design. It's also wonderful to know that our previous generation headphones continue to meet your expectations, even compared to the newer WH-1000XM5 model. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony Wh-1000xm4 are solid
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crystal clear. Well made. Ear foam seems solid. Connects well to multiple devices. Compared to other headphones in the same price category, they perform as well or better in all areas.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cliverman, we're glad you like our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Great head phones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best head phones on the market! The quality and comfort is great. If youre looking for a nice pair of head phones these are it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Really Nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You won't be disappointed. Comfortable and the sound is gread
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stuff,
Awesome! We're glad to hear that you like the sound quality and comfortable design of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.5/5 headphones: Exceptional audio quality, comfort, and durability. Love them
I would recommend this to a friendBrand response from SonyListens
Posted .This is great to hear, Virgen. We're also glad that you like the audio quality, comfort, and durability. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Top rated headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones in my opinion can’t be beat. While they are pricey they check all the boxes. 30hr battery life, comfort ability, noise canceling and great sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tony,
You made the right choice! We're glad that you like the battery life, comfort, sound quality, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best Headphones ever used
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After seeing many reviews, I decided to buy them and waited for Black Friday Sale, and finally got them. First thing to say the UltraHD music on Amazon Music Unlimited paired with these headphones is lit combo. I was able to differentiate between the HD song and UltraHD song. Moreover the 360 Audio was good but in my personal preference, I vote for HiRes rather than 360 Audio. Further, coming to noise cancellation, it was pretty good, it blocks most of the sounds, but some times I can listen to engine sounds, its very few times. Overall the best Headphones I have ever purchased. I highly recommend for daily use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dileep, Great! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Good OTE NC Headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Good flexibility for a decent price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PaulA,
Thank you for sharing your positive feedback on the WH-1000XM4 headphones! We're thrilled to hear that you're enjoying the great sound quality and that you found them to be a versatile choice offering good flexibility for a decent price.
Thanks for choosing Sony!
Best, Jenn.
- Pros mentioned:Comfort, Sound quality
Very good with one exception
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation is excellent. Comfort is very good. Works great with all my devices EXCEPT my android phone (Samsung Galaxy S10+). I can hear well with it but the microphone doesn’t work with the phone, so have to hold it up to use phone mic. But decided to keep it because it is otherwise great,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mdids, Thank you for taking the time to review the WH-1000XM4 Wireless Noise Cancelling Headphones. The functions available during a call may vary depending on the profile supported by your smartphone or mobile phone. In addition, even if the profile is the same, the functions may vary depending on the smartphone or mobile phone. Refer to the operating instructions supplied with the smartphone or mobile phone. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for sharing this feedback. Jay
- Pros mentioned:Comfort, Sound quality
Good but not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and charges quickly. The noise cacnellation is good, yet the software could be better. While using on an airplane recently I could still hear the rumble/mumble of voice in the background, even though I checked all the settings and they were as they should have been. Like I said good, just not great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Denmeister3,
Thank you for sharing your detailed review of your WH1000XM4! We're glad that you like the comfortability, quick charge and sound quality of the headphones. It's unfortunate that you're not having the best experience with these headphones. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. We appreciate your feedback regarding the noise cancellation of this XM4. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
The noise canceling function works primarily on noise in the low frequency band. Although noise is reduced, it is not completely canceled. Adjust the earpad position to fit your ears. In additional to checking all the settings, check that the Adaptive Sound Control is turned off. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
Thanks for sharing your feedback and for choosing Sony!
Regards,
Jess
- Pros mentioned:Bass
Replacing MS surface headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are replacing my Microsoft surface 2 headphones. Both can connect to 2 devices at a time. I also loved the physical volume knob on the MS headphones. The MS headphones headband snapped due to being made of only plastic; also they cannot handle bass like these. These sound great and can handle bass. I’m careful with headphones but I’ve dropped them multiple times on a wood floor and they are good. They lose connection but it’s rare. Recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WillJ, we're glad you are enjoying the sound quality of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Best headphones I've ever used
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a beginner audiophile, there are the perfect set of headphones. I initially bought them to help me study and it boosts my focus like no other. I use them daily to listen to music and the quality is unlike any other earbuds or headphones I've used before. I love the functionality of the touch panel. It's been about 2.5 years of use and it's held up great, with frequent cleaning in between. I highly recommend these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SharonR, Perfect! We're very happy to hear you've been enjoying your Sony WH1000XM4 and using them daily for studying and when you're listening to music. And good to know that you love the touch panel functionality. Your recommendation means a lot to us! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort, Sound quality
Great Headphones!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! The noise canceling feature is fantastic, the sound is great with zero sound bleeding and they comfortably fit over the ears. Best wireless headphones I've ever bought!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SophiaW, Awesome! We're glad that you love the noise canceling feature, fit, and sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Best I’ve ever had. I have 2 that are both broken.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been an avid user of Sony WH1000XM4 headphones, and they are the best sounding headphones I’ve ever had but the suckers will break on you and customer service is very lackluster. Sony, I would pay double if your headphones didn’t break. that’s what happened because I just bought another pair In april. They are already broken again. Your headphones should tolerate a varieties a charging voltages. The charger you provide is a joke. To anyone considering buying these keep your receipt for the love of God do not charge the device with any other cord but the one provided. Non-Apple lightning cords won’t destroy your iPhone. What’s your excuse Sony
I would recommend this to a friendBrand response from SonyListens
Posted .Hi James, thanks for choosing and purchasing our product. We're glad you like the sound quality of our product. We're sorry to hear about your experience We'd like to check your file to better assist you. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
mx4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they sound amazing and are super comfy can wear then for hours and forget you’re wearing them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi starbeem, Great! We're glad that you like the sound quality and comfort, We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Use DAC and/or the app Wavelet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely comfortable and amazing sound. I suggest you use a DAC for a portable device or PC. For your phone (Android) download the app called Wavelet. It will make these truly God like
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vincenzo, Excellent! We're glad to hear that you appreciate the amazing sound of the WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay