Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

$259.99
Save $20
The comparable value is $279.99

Customer reviews

Rating 4.7 out of 5 stars with 12586 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 177 Showing 3,521-3,540 of 12,586 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply amazing surround sound headphones. And comfortable fit as well. Can listen to music for hours, or watch videos, maybe movies all day long.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BergTech18,

      Amazing! We're thrilled that you are enjoying the sound quality and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    A great pair of noise cancelling headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work great and have amazing features. I work on a loud van that is roughly 80dB. I was noticing increased ringing in my ears so I went all out to get these. I'm glad I did. They really help. Most road noise fades away. If you want to hear something for a second, put your right hand on the earpiece and it goes to transparent mode so that you can hear normally. The other thing I love is the bluetooth connectivity. My wife has to ask if I'm on the van because it does a great job cancelling noise when talking to others. I 100% recommend these to anyone that wants a high quality, feature full noise cancelling headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sonyfan, Awesome! We're glad that you like the features of your new noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best Headphones!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from the 1000XM2. It's crazy how much technology is inside them. The sound quality is amazing, and they are extremely comfortable...much more comfortable than my XM2's were.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mark, Awesome upgrade! We are glad to hear that you are happy with the comfort and sound quality of your new WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    All around good headphones

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic headphones! Sound, battery life and features are all top notch. Wish the weight was a little better distributed on the top of head but improvements on the ear over last year much appreciated. Wish was a little better integrated with iPhone and the app was a little smoother.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Matt,

      We're glad that you like the sound quality and battery life of the headphones. Your feedback about its weight and iPhone connectivity is greatly appreciated.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Mr

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Previously used Beats by Dr Dre but this little piece of device went beyond my expectations… sound processing is quite amazing & so so calm when listening, noise processing canceling did a phenomenal job in quality control. Good job guys & excellent performance. Highly recommended!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jackson,

      You made the right choice upgrading to the Sony WH1000XM4! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Touch controls

    Rated 4 out of 5 stars

    Great Heaphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound for these headphones are great. I really don't have any major complaints about them. I would just say that they are sensitive to touch, so if you are using them while moving around a lot, turn off the touch controls so that the music won't randomly pause.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AshleyJohnson,

      Thanks for sharing your review and experience with the WH1000XM4. We're glad that you its sound quality. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Stops ears bleeding from babies

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these when my son was born. My wife and I would (and still do!) take turns with the noise cancelling feature when we need a little break from the kiddos.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RichardP,

      Thank you for choosing Sony!

      We're thrilled to hear that you and your wife are enjoying the noise-cancelling feature, especially during those well-deserved breaks. The advanced noise-cancelling technology in the WH-1000XM4 is designed to reduce ambient noise, allowing you to immerse yourself in your favorite activities or simply enjoy some peace and quiet. We hope the headphones continue to bring you joy and tranquility for many more family moments to come!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent Headphones

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The perfect headphone for music, gaming with noise cancelling and can hold for long period without pain in your ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Moll, we're glad you are enjoying our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Recommendation

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfactory with good sound quality abd xomfort of wearing on ear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KyoungY, You've made an excellent choice! Thank you for upgrading to your new WH-1000XM4 headphones. We're delighted you're enjoying all the improvements we made on these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Soft portable

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a really useful product. Since they make the ear part very soft, it does not put pressure on your ears and it is also very nice to be portable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BusraD,
      Thank you for your positive feedback! We're thrilled to hear that you're enjoying the WH-1000XM4 headphones. It's great to hear that you find the ear cushions soft and comfortable. We're also glad you appreciate their portability!

      Thank you for choosing Sony!
      Best regards,
      - Stephanie Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones will not disappoint! Noise cancellation is awesome, and sound quality is good. A full charge lasts about a week with my current daily use. Very happy with this purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TSharma,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great set of headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set of headphones. They feel very comfortable & the sound is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RajV,
      Thank you for the 5 star rating and we are very happy that you are pleased with the sound quality and comfortability of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Comfortable and Extremely Effective

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable. Excellent at blocking out noise. Easy to use. Love the ability to hold your hand over one ear and instantly be able to hear ambient sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi landgreen98, Thank you for this amazing review! We're thrilled you like the comfortable fit, excellent noise cancelation, ease of use, and Quick Attention Mode of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    Not My Preferred Headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, these are good Wireless Noise Canceling headphones and are probably great if you have never tried Bose Quiet Comfort headphones or Apple Airpod Pros. Pros: Noise Canceling is very good Ambient Noise system is good Fit is nice Sound is great They turn off automatically Battery life is great Cons: Re-Connecting to devices is cumbersome Controls are terrible (Volume, Play, Pause, Stop) Default Settings are trash Difficult to switch between devices Prefer On/Off button than a momentary button Only extra button is useless Overall, I prefer my Apple Airpods over these. I would also prefer the Quiet Comfort Bose that I lost to these. The noise-canceling on these are superior to all, but they've become so difficult to use that I just prefer not to. What's the use of the greater noise canceling if you turning it on takes 5 minutes.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hereforbeer

      We appreciate those positive remarks particularly the noise canceling function. Sony takes all feedback seriously. Rest assured that this will help us improve the quality and performance of our products. Thanks for sharing your review.

      ~Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    perfect asmr companion

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does an excellent job of drowning out background noise, found myself waking up with them. Battery time wont be noticed, and recharge time is insane. Mic is eh, but not my usecase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi weewee, Great! We're glad that you you are enjoying the noise canceling feature and battery life of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Outstanding noise cancellation

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! Noise cancellation is second to none. Very comfortable, even on transatlantic flights. Very happy with this purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BJD72,

      You made the right choice! We're glad that you are enjoying the noise canceling function and comfort of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Song XM4 headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are amazing ! the noise cancellation is to die for ! As soon as you put them on they cancel out the noise ! The best part is that it’s motion detection so you can move your hand to change it without any buttons

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Issa,

      Thank you for that wonderful feedback! We're happy to hear that you like the industry leading noise canceling of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good investment

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are good on the noise and not to bulky to wear or carry

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MayraL,
      Thank you for sharing your feedback us and we're glad that you are pleased with the noise canceling feature and design of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 4 out of 5 stars

    it is a steal for the price

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is much better than some of the high end headphones found in Magnolia. Very good warm bass but it overshadows the high frequencies. The sound may sound muddled. But for the price, it is worth like a steal. Surely, it is very highly recommended for the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JunYan, The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Headphones.

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones. Music, calls, noise cancelling, confort, autonomie, weight, color 5 stars.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ThierryG, Thank you for the 5-star rating! We're thrilled to hear you like the excellent noise cancellation, comfortable fit, lightweight design, color, great sound quality for listening to music and making phone calls. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US