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Customer reviews

Rating 4.7 out of 5 stars with 12586 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 182 Showing 3,621-3,640 of 12,586 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, sound quality and built is very good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yoshi!
      It's a pleasure to hear that you're happy with your new WH-1000XM4 headphones! We really appreciate you sharing that feedback with us.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Drop the coin, worth it

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dropped the coin for these to tune out the GF on a late night. They work better than expected. But I digress. I am a late 40s male and hard of hearing. At first I wanted to turn the volume up louder than these headphones would allow. Then I settled in. It's worth the wait. No outside nose from happy miss yappy pants. The music just sounded better. I've had these for almost a year now, and they work soo great that I kicked the GF, her un ambitioned kid and a yapppy dog out of my house. Yet, I still wear these headphones and enjoy the beautiful sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dogboystoy, Great choice! We are so glad to hear that you are enjoying your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good headphone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is crystal clear. Comfortable and light to wear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ChingL, We are glad that you like the sound quality of your Sony wireless noise canceling headphones. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Just perfect

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable to wear for long period of times, excellent noise cancellation and were $100 cheaper than Bose 700 so overall excellent value proposition at an amazing price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi phantom79,

      You made the right choice with these Sony headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing sound, so comfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancellation is so good, sound is better than the bose, and i can wear them for houes comfortably

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MassAppealGolf, we're glad you like the noise canceling feature and sound quality of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m loving it so far! Very comfortable and the sound is amazing. Does slip on my head once in a while but I just have to adjust it. I would recommend trying it out in store to see if it’s right for you.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Angelica, Awesome! We're thrilled to hear you love the comfortable fit and amazing sound quality of your new Sony WH1000XM4. And good to know you were able to find the correct and secure fit by adjusting the headband sliders. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great headphones.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have a good amount of pressure. But the sound quality is incredible. Also love the blue color and USB-C. The battery life is insane. No more Bose.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nicolas, Glad to hear that you are happy with the sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best headphones I’ve ever owned. The noise canceling is amazing for studying anywhere and the quality is really good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Nini,

      Thank you for choosing Sony!

      We're truly heartened to learn about your glowing review of the WH-1000XM4 headphones. It's wonderful to hear how the noise-canceling feature is enhancing your study environment. We're also delighted you're appreciating the exceptional sound quality. Your experience motivates us to continue delivering high-quality products.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    sony

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good quality. use everyday and still maintains the sound quality. battery health is also great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KhoiN,

      Perfect! We're glad that you are enjoying the sound quality and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I've ever owned! Sounds great and very comfortable. Gets hot and sweaty when running with them on, but thats expected

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi John,

      You made the right choice! We're glad that you like the sound and comfort of the headphones. We also appreciate your review when using it for running. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Noise cancellation headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise cancellation, especially while on a flight. Great sound. Easy to pair. Long battery life and quick recharge. Highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JWilson, Thank you for choosing Sony! We are so glad to hear that you are happy with the sound quality, battery life and noise canceling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Fantastic sounding headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfy and sound fantastic! I would highly recommend it to those who love music and love the quality, fit, and finish. The case comes in handy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FasterRabbit, Thank you for the great review! We're pleased to hear you like the comfortable fit, built-in quality, and fantastic sound quality of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Beats killer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones. These are absolutely the best I’ve owned and the least expensive in the quality category

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeffI, thank you for the fantastic 5-star review! We're honored to hear you're loving your new Sony - WH1000XM4 to the point of considering them the best headphones you've owned. With their industry-leading noise cancellation and magnificent sound quality, these headphones are designed to elevate your listening experience. Thank you for choosing Sony! Best regards, -Dominick Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Better than Bose

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. Super comfortable, easy to use. Sound canceling is nice. My husband has Bose but he likes these better and wants his own pair.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Renee,

      Great! We're glad that you and your husband are enjoying the comfort, noise canceling, and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd pair and I really like the color of these

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    GET IT!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones! I asked a bestbuy associate to show me something loud and he brought me these. The headphones are amazing when it comes to sound quality and sound cancellation. The swiping feature is my favorite part about them! They are loud and made me not even think twice about returning my Beats Studio Pros a day after having them. GET THESE HEADPHONES!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jatayshia, That's great to hear! Thank you for sharing your feedback on our Sony WH1000XM4 and we are very happy to hear that you are pleased with the sound quality and noise cancellation. The WH1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you very much for choosing Sony and stay safe! - Craig Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones, work them on a trip to Ireland, 12hrs round trip on the plane, super comfortable and the noise cancelling and audio are excellent

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Enda, Glad to hear that you are happy with your new WH-1000XM4! If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very Good headphones currently out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best over the ear headphones you can buy, very good sound quality but the mic is not as good as others.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JorgeC,

      Thank you for choosing Sony!

      It's truly wonderful to know you're loving your WH-1000XM4 headphones and finding the sound quality to be excellent. Thank you for sharing your honest feedback about the microphone performance; we will definitely relay this information to our Sony team for their review.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Excellent headphones for music.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality, would highly recommend for listening to music. Battery life is fantastic as well, have used longer than a week with no need to charge.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jesu,
      Terrific! We truly appreciate your positive feedback and recommendation. We're glad you are enjoying the excellent sound and long battery life with your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancellation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best ones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my headphones they’re amazing love the quality of it its another llevel

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Sgmal,

      Thank you for choosing Sony!

      It's truly wonderful to know how much you love your WH1000XM4 headphones! We're delighted to hear that you appreciate the exceptional quality they offer. Thank you for sharing your experience with us!

      Best regards,
      -Fred Sony_US