Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort, Sound quality
Great Product
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality, noise cancelling and comfort. The only draw back is they are big on a person with a smaller sized head (petite female).
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Greatschoolfind,
Nice! Thank you for sharing your feedback. We are truly happy knowing that you are pleased with the quality and noise canceling capability of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound good, great noise cancellation and comfortable wearing after long periods of time. I use these when working from home and I need to concentrate.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi scoobydoo2,
That's good to hear. We are glad you like the noise canceling of the headphones.The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Comfort, Sound quality
headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling headphones. Comfortable to wear
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BrookeB,
That's awesome! It's nice to hear that you are pleased with the noise canceling feature of our WH1000XM4 and appreciate how comfortable to use the headphone. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great compared to what's on the market now
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My experience was primarily with the original MDR-1000X model before I decided to get another set and ended up waiting for these to launch before pulling the trigger. They're surprisingly different, with the newer (M4) model including app support for equalization and adjusting levels of ambient sound control. I'm not sure I like it compared to the simplicity of the original 1000X model. The noise cancelling is unquestionably better on the M4s model (with a noticeably lower noise floor and better overall cancellation across more frequencies), and both sound great via Bluetooth from LDAC sources but for some reason the line-in on the M4 sounds overly processed which hurts one of my main use cases. I use a Hiby R3 Pro music player and would use the wired output for my 1000X headphones but the wired in on the M4s sounds so processed that I'd rather use Bluetooth for them. Perhaps there's some EQ setting I can tweak in the app to fix that but so far I haven't found it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cableguy, we're glad that waiting for this model was worth it. Good to know that you like the Noise Canceling function of the headphones. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Comfort, Sound quality
Best headsets in that price point
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love this headset. Sounds great and very comfy. Small issue i have is with the sensor that pauses the music when it detects you talking or someone talking to you. it pauses randomly, I'd rather a button and for it to not autodetect. the color is oh so beautiful
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexJ, Awesome! We're glad that you like the sound quality of your new headphones. The WH1000XM4 has a built-in proximity sensor in the left unit and the built-in acceleration sensors in each of the left and right units detect when the headset is attached to or removed from your ears, and the headset automatically controls the touch sensor control panel’s operation, powering off, pausing music playback, play music, etc. By using the “Sony | Headphones Connect” app, you can change the settings of the wearing detection automatic music playback pause and resume function of the headphones. I hope this helps. Erin
- Pros mentioned:Comfort, Sound quality
Great Headphones! some bugs
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones sound great, comfort has improved, software and features are great. One of the best noise canceling features around. bugs I'm still experiencing are multi device does not prioritize my phone over my laptop, also sound would sometimes randomly pause which is more software.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi wRathanak, we appreciate your honest review of the headphones. Make sure to update the software via the Sony Headphones Connect app for optimum performance. When using the multipoint function, make sure to turn off the music playback of the device that is not in use. You also have the option to turn off this function.
In case you need further assistance, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Ralph
Sony Social Support
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, they sound awesome. The controls are easy the options are sooth and easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Scott,
Thanks for the review and the 5-stars rating! It is truly wonderful to know how much you are enjoying your Sony headphone's top-technology features! With a modern and comfortable design, amazing Sound quality and Fantastic Noise Cancellation, you'll be able to enjoy listening to your favorite songs for a prolonged time!
Thanks for choosing Sony, have an amazing day!
-DiegoV
Great Deal, Works for a Tech Challenged Person
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price, excellent quality, easy to pair with exisitng device, but I still need to work on pairing with other devices. Mostly my lack of expertise rather than the product.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, GaryMaryBeth!
We are so glad to hear that you are enjoying the excellent quality and great price of your WH-1000XM4. It’s wonderful that your first pairing was a breeze! Don't worry about the other devices—once you get the hang of the pairing process, we're sure you'll be enjoying that Sony sound everywhere.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Epic - best NC headphones for the price by far
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried many different brands and price levels of noise canceling headphones, and these stood out above the rest. Have been using for 2 months now and they are a joy to use. Great sound quality and superior noise canceling technology (far better than any others under $300). Any features you don’t like can be easily adjusted through the phone app - eg. Ambient sound control, pausing when talking etc. and you can create different modes depending on what you’re doing - working out vs. when you’re at the office expecting to chat to people
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Simmage, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
The best
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great, the noise-cancelling is amazing, and they are very comfortable. I wouldn't use them for working out, but anything else and they're perfect for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MunkiLord,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great to return to after the XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased the XM4s again after having my XM5 break on me. While in certain aspects it's worse, which is totally expected from a previous gen product, the number one thing that stuck out to me is how the noise cancelling is much better on the XM4s if you wear glasses. The XM5 noise cancelling is really finnicky if you wear glasses, and going back to the XM4s, and no longer having that issue that I decided to just put up with makes the XM4s a much better experience for me. Also, it's nice the XM4 folds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello will,
Thank you for sharing your honest review on our headphones. We appreciate you on this one. We regret to hear that you are not pleased with our XM5 but we are delighted to hear your satisfaction on our XM4, especially on the noise canceling capability when wearing eyeglasses. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
Perfect Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality, amazing battery life, perfect control of noice cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlfonsoG, Thanks for the 5-star rating! We're happy to hear that you enjoying your Sony XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Craig
- Pros mentioned:Comfort, Sound quality
Great value for your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great sound out of the box. The app has built in eq and makes the sound even better. Really comfortable and stylish. Also like how transportable they are.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hugo,
Great! We're glad that you like the comfort and app features of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality, Weight
Amazing sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow! These sound amazing and love how light weight they are. Perfect for the gym or office
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CRivers, Awesome! We are so glad to hear that you are enjoying your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Great choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superior sound quality and craftsmanship. Would highly recommend this to anyone seeking premium sound quality and comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Superior,
Thank you for the 5-star rating! We're glad you appreciate the sound quality and design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Excellent headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and solid ANC, a good budget option
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, DavidO! We are so happy to hear that you are enjoying the excellent sound quality and solid ANC of your WH-1000XM4 headphones. We developed these headphones to provide a premium listening experience with industry-leading noise cancellation, all while being a great value for our customers. We're delighted to know you're happy with your purchase. Thank you for choosing Sony! Best regards, Gus, Sony Social Media Team.
- Pros mentioned:Bass, Sound quality
Review Bright
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Noise Cancellation and Bass. Technology is amazing. I bought this for my wife but I’m gonna buy one for myself soon.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bright, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great! They are so comfortable and the sound quality is top notch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamieS, Thank you for the amazing review! We're very happy to hear you like the comfortable fit and great sound quality of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort, Sound quality
Comfy but pricey.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and comfy. Sleek and built well. Very happy with these but pricey.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Paul, Thanks for the 5-star rating! We're happy to hear that you are impressed with the quality of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. We also appreciate your feedback regarding the price. You may confer with your dealer for discount and promos. Thanks and enjoy! -Craig
- Pros mentioned:Comfort, Sound quality
The best of the best
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic product one of the best sets of headphones I have ever owned ,comfortable, and sound incredible, simply the best choice for headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dads,
Great! We're glad that you like the sound quality and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph