Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound qualityCons mentioned:Price
Pretty good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty solid headphones, i think its a little overpriced though, good sound quality and noise cancellation i dont regret getting them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Omar,
Great! Thank you for your purchase. We are thrilled to hear that you are enjoying the sound quality and noise canceling feature of our Sony WH1000XM4. Surely worth the price! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great headphones.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones overall. They work great and fit great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cornell, we're glad you like the overall performance of our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
THE BEST OVER EARS, HANDS DOWN.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally the best noise cancelling headphones I have ever used in my entire existence. I personally find this better than the XM5s. These are my go-tos for everything, everywhere. Workout, travel, at home.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elijah, Thank you so much for your fantastic review of the WH1000XM4! We're thrilled to hear that you consider them the best noise canceling headphones you've ever used. It's great to know that they are your go-to choice for various activities like workouts, travel, and home use. We appreciate your preference for the WH1000XM4 over the XM5s and are delighted that they meet your needs so well. Enjoy your listening experience and thanks for choosing Sony! - Romeo
- Pros mentioned:Comfort, Sound quality
Buenísimos
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones, modo silencio, sonido, comodidad, perfecto
I would recommend this to a friendBrand response from SonyListens
Posted .Hello VictorS,
Nice! We're glad that you like your new Sony WH1000XM4 for its awesome sound quality and noise canceling feature. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
Best Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.excellent headphones. great fit and lots of options to fine tune the sound!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MKPP,
We're glad you're enjoying the excellent fit and all the sound customization options with your WH-1000XM4 headphones. It's designed to give users the ability to fine-tune their audio experience, and we're happy to know you're taking advantage of that. Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Blocks Loud Roommate Within 5 Feet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I originally purchased this headphones to deal with an annoyingly, loud roommate, and let me tell you, this product has provided me hours of undisrupted nap times in the middle of my hectic weeks. Had I not gotten these, I would have been left with my hair balding from the amount of stress built up from living with an inconsiderate roommate. The noise cancelling is immaculate and the padding is so comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DefendJohnnyDepp,
We appreciate the positive feedback regarding the performance of the headphones. We're glad you like the noise canceling function and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Great and Not so Much
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to give the headphones a higher rating as they are solid for when they were made. The sound quality is great, deep base with very clear vocals, and the ability to customize the equalizer to your liking is fantastic. What's not fantastic is the Tactile sensors, the microphone, and pressure build up from the noise cancelling. The sensors do not respond very well, often skipping what I was listening to and causing me to have to take my phone out and go back; defeats the purpose of the feature. The internal sensor works great but with the wonky touch sensors it ends up playing the sound or skipping the song/episode. The Microphone is horrible. It picks up all of the background noise and not your voice. The voice through feature seamed cool at the beginning but it became very annoying. Anything triggers it, a random sounds, other voices, loud noises, coughing, etc. It makes the experience unenjoyable. Lastly, the pressure. My god, it can be so intense sometimes. You feel it pushing into your head. The pressure can cause some headaches and sometimes a little disorientation, nausea, dizziness/motion sickness. Makes relaxing a bit difficult. I hope this helps you when deciding
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JorgeF,
While we're happy that you like the great sound and you're utilizing the built-in equalizer on the Sony Headphones Connect app, we're sorry to hear you're experiencing issues with the touch sensor control panel does not respond correctly. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
When you wear the headset over a cap, cloth, a scarf, hair, etc., wearing detection may not work properly, and the touch sensor control panel may not be available for operation. Wear the headset so that your ears are inside the earpads. We also recommend to clear the touch sensor so that you can tap the touch sensor directly. If the touch sensor control panel does not respond correctly, you may also find this link helpful: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
The WH-1000XM4 features Precise Voice Pickup technology, which will reduce background noise and delivers clearer voice quality to the other person on the phone. Depending on the surrounding environment, wind noise may increase when the Ambient Sound Mode is turned on. In that case, cancel the voice focus with the “Sony | Headphones Connect” app. If the wind noise is still significant, turn off the Ambient Sound Mode. For call quality, re-establish the connection between the headphones and your source device. Select HFP or HSP for the profile. You can also check the settings of the app that you are using for mic sensitivity if available.
Your feedback about the atmospheric pressure when active noise canceling is turn on is greatly appreciated. We are sorry, but the WH-1000XM4 doesn't offer a manual atmospheric pressure adjustment. However, it features an NC Optimizer - Optimizing the noise canceling function to suit the wearer. For details, please refer to the following Help Guide link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752831.html
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
- Pros mentioned:Battery life, Sound quality
Noice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love them, they have amazing battery life and the noise cancelling is top notch, unable to hear a single thing while at they gym
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dann,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
It's worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love love love the sound. Love that the music stops when I off the headphones and lay so comfortable on my chest.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jahjah, Awesome! Thank you so much for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Awesome Blue Tooth headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well worth the money!! Comfortable fit, great sound, amazing noise reduction, i wound totally recommend purchasing these headphones!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bendy,
Great! We're thrilled that you are happy with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort
Really good one
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones i have bought. Super comfortable even for over 8 hrs of use everyday. Great battery life too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kush, We're glad to hear that you like the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig
- Pros mentioned:Battery life, Sound quality
Amazing headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly amazing sound quality and battery life. I would recommend to anyone!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsaacRodriguez,
Very nice! We're glad that you're enjoying the sound quality and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Amazing Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are literally amazing. I bought both these, and the Bose 700s and took the 700s back. These have a much fuller sound and higher quality app on your phone, while the Bose seemed a bit synthetic in its sound and lacked the bass I was looking for. I literally recommend these to all my friends. They’re heavy, have a high quality feel, and the sound is perfect. The noise cancelation is also amazing, although I’d give these a 9/10 in that category and the Bose a 10/10. Just being honest. Ps: these were also $30 cheaper at time of purchase (350 vs 380 for Bose)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hunter,
Awesome! You definitely made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Comfy headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I owned better than beats imo clear sound and amazing noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RebeR,
Thanks for the fantastic review! We're thrilled to hear the WH-1000XM4 headphones are the best you've ever owned. We're glad you're enjoying the clear sound and amazing noise cancellation.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Sound quality
bought it for my wife
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, nice design and material. Easily connect to anything
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tima, thanks for choosing and purchasing our product. We're glad you like the sound quality and design of the WH1000XM4. Hope your wife is enjoying it too. Have a nice day! ~Earl
- Pros mentioned:Sound quality
Good headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy these headphones. The build quality is good and the noise cancelling is even better!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Lucas,
Thank you for choosing Sony!
We couldn't be happier to hear that you're enjoying the WH1000XM4 headphones! It's fantastic to know that you appreciate the build quality and are impressed by the noise-cancelling feature. Thank you for sharing your experience with us!
Best regards,
-Fred
- Pros mentioned:Sound quality
XM4
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great headphones, awesome noise cancelling, use it for construction noise to avoid using ear protection and for fun for everything, bought them almost 2 years ago and still rocking good, i don't like the speak to chat feature thats turns on automatically but other than that their great! im in my own world when im rockin this dudes!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Barraza,
That's awesome! We're glad that you were able to enjoy the awesome sound quality and noise canceling capability of our WH1000XM4 while at work and it helps you protect your ears. If you are having issues with the speak to chat feature, you can turn it off thru the Sony app. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Sony WH 1000
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I take this on with me to the bike trail on the beach regularly now. I never like going out but with the headphone and music on, it’s awesome! My workout is so regular with this, can’t take it off my ears lol.So perfect to keep my surrounding aware and definitely the quality of music is so good!! The touch controls never want me to reach for my phone to change music or to control sound. It’s a Must have!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Saash, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! Jay
- Pros mentioned:Sound quality
Great. Room for improvement
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones. Pros. 1. Can switch automatically from phone to laptop making it great for work 2. Noise cancellation is great 3. Nice humble look that looks good anywhere 4. Automatically pauses when you speak if you want 5. You can put your hand on the headphones to have a conversation without removing the headphones. 6. Great case design Cons 1. Auto switch between phone and laptop is not refined and will interrupt a teams meeting if you get a call on your phone. (There may be a setting I am not aware of to stop this) 2. If you have it set to pause when you speak, it can mistake other noises and pauses at random. If you are in a loud environment or tend to think out loud this setting should be turned off 3. The can be uncomfortable after long periods of time. 4.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zach, we're glad you like the noise canceling feature, multipoint, the design of the case, and the looks of our industry-leading noise canceling headphones. We're sorry to hear that you have issues with your SONY unit.
You may check this link when connnecting the WH-1000XM4 headphones to two devices (multipoint connection):
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936
For Speak-to-chat function issue, you may follow this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html?search=speak
Adjust the slider on the headband of the unit for comport
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Disappointed Due to Ear Pain
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited to try the Sony WH-1000XM4 after hearing so many great things about its sound quality and noise cancellation. While the audio performance is definitely impressive, I’ve been experiencing consistent ear pain whenever I use the headphones. After wearing them for even a short period, my ears start to feel uncomfortable, and the pressure becomes hard to ignore. I tried adjusting the fit several times, but the discomfort remains, making it difficult to enjoy the music or wear the headphones for longer sessions. Unfortunately, despite their excellent technical features, the lack of comfort has been a major drawback for me. Overall, the Sony WH-1000XM4 may work well for many users, but if you’re sensitive to ear pressure or tight-fitting ear cups, you might face similar discomfort. I’m disappointed because I really wanted to like these headphones, but the ear pain makes it hard to recommend them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your detailed and honest feedback, SrinivasB.
We are delighted to hear that you found the WH-1000XM4's audio performance and technical features, like the noise cancellation, to be impressive. However, we are truly sorry and concerned to learn that you are experiencing consistent ear pain and discomfort after even short periods of use. We understand that excellent features mean little if the product is painful to wear, and we sincerely apologize that the fit has been a major drawback for you despite your efforts to adjust the earcups.
Comfort is a top priority, especially for premium noise-canceling headphones designed for long listening sessions. While the headband clamping force is engineered for secure sealing, we regret that it is causing you pressure-related pain.
If you would like to explore any final comfort adjustments, our support team can offer personalized tips. Otherwise, we appreciate you bringing this specific feedback about fit sensitivity to our attention as it is invaluable for future product development.
Best regards, Gus, Sony Social Media Team