Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Battery life
Second Pair!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has a long battery life and connects easily with all my devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristinaS,
Wow! We can’t thank you enough for purchasing two! We're glad to hear that you like the battery life and Bluetooth of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Perfect choice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife wanted a paid of over ears and i talked her away from every other option. Ive had the first gen for years with no problems at all. Found these on black friday and she love's them.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing this wonderful review, NathanD!
We are absolutely thrilled to hear that you successfully convinced your wife to choose the WH-1000XM4 headphones and that she loves them!
It is incredibly rewarding to know that the reliability and quality of your Sony headphones instilled the trust needed to choose the XM4s. We are delighted that we could provide her with an excellent audio experience, especially with a great find on Black Friday!
Thank you again for your continued loyalty to Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Better than Bose
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. The noise canceling in these are phenomenal and the battery life is exceptional. I've literally only charged them once since purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tylr,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Excellent Noise-Cancelling Headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best pair of headphones I have ever owned. Works well at the gym, library, and even the plane. The case that it comes with is also very nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Niko, Thank you for your fantastic review! We are thrilled to hear that the WH-1000XM4 headphones have exceeded your expectations and are serving you well in various environments like the gym, library, and on the plane. It's great to know that you find both the headphones and the case to be of high quality. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superb headphones. Great sound, solid noise canceling. They are more comfortable than the earlier generations. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Roku, Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
High Quality Headphones That Sound Very Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are high quality Headphones that sound very good and fit well. Best Buy had them on sale which made them an exceptional value.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mmaurici, Awesome! Glad to hear that you are happy with the sound quality of your new WH-1000XM4! To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. -Carl
- Pros mentioned:Comfort, Sound quality
Great ANC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do you have quality headphones with great active noise cancellation. I find them more comfortable than competing Bose model and a better deal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SANC, Wonderful! We're glad that you are enjoying the noise canceling feature of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Best headphones on the market*
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I had the XM3s and I loved those headphones. Used them every day while I was on the computer. Only reason why I upgraded was because I had the protection plan, so doing a swap was no problem. Got these boys on and the sound is great, the new proximity sensor is an amazing add, the ANC is the best, Bluetooth 5.0 is a must nowadays, connecting to two devices is so handy, the Type-C charging is top tier, and having access to either Google Assistant or Alexa is beyond convenient. The reason why there's an asterisk in my title is because of comfort. Because of my weirdly shaped head and ears, these headphones are not comfortable. And I only had them on for the evening. I can't see myself using these guys from the morning until three in the morning. No way. It's a shame, too. I was extremely excited to own these but alas, they are not meant for me. Comfort aside, they're still stellar headphones. Nothing beats the ANC
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Comfortable and sound great. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SixStringer, Excellent choice! We are glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
X(cellent)M4
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can see why they're so very highly reviewed. Comfortable, excellent sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jammer, we're glad you like the comfort and sound quality of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Battery life, Comfort
sony xm4
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good headphones, dont hurt my ears, very good battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AlondraM,
Thank you for sharing your experience with our Sony WH1000XM4. We are happy that you like your new headphone and it does not hurt your ears. We're glad that the headphone last for a long time due to its awesome battery life. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Sony wireless headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, touch controls, fit and feel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricV Great! We're glad that you like the sound, touch controls, and fit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and sound , very versatile and comfortable. Only regret was not able to use it with my TV But amazing for IPhones and computers.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Christmas, Awesome! We're glad that you like sound quality and comfort of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Love
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Doesn’t make your ears hot and cancels out noise well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Happymom, Awesome! We are so glad to hear that you are enjoying your new headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
New favorite headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Build and sound quality are up there with all of the Bose headsets I've purchased before this set, but I personally feel that these blow Bose and Beats out of the water, especially since I paid less for these than the comprable headphones from other brands. Also, the look of these headphones is a lot better than the others in my opinion. Only problem I've had is getting the built in mic to play nicely with discord on my laptop, whether it's in wired mode with an audio/mic splitter, or in wireless mode.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Osiris, Thank you for this amazing review! We're glad you like the combination of excellent built and sound quality of your new Sony headphones. Please try to use the built-in mic to a different video calling app to isolate the issue. For further assistance, please contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Good headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like these headphones. I've never worn or even tried any other noise-cancelling headphones so I don't know how they compare. However, I bought these for plane travel and have worn them on numerous flights, both short and very long, and they've fit the bill. They block out a lot of the annoying airplane engine noise as well as the ambient noise of other passengers on the plane. The sound quality is good and they are easy to set up and re-connect to my phone and tablet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello lovecooking,
Great! We're happy that you are now enjoying your flights thanks to the awesome noise canceling feature, sound quality and easy to connect of our WH1000XM4. Thanks for choosing Sony! - Marco
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have been great. I ended up passing them down to a co worker when I upgraded to the XM5 on ear headphones. She loves them. As a former dog bather, they have excellent noise reduction.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobynP,
We are immensely pleased to hear that your WH-1000XM4 headphones have been great for you, and that they continue to deliver an excellent experience for your coworker! It is especially rewarding to know that the noise reduction capabilities provided superior performance even in demanding environments. Thank you for being a loyal Sony customer and upgrading to the XM5s!
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Mic noise cancelling jittery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The WH-1000XM4 are comfortable headphones with a lot of customizable features via mobile application. However, if you are looking for a headphone that you can use to answer phone calls, these are not the headphones for you. Noise-cancelling seems to work well with receiving but not transmitting sound, so your voice will sound muffled or jittery from the distant end. I tried stability control and multiple configurations, still low-quality voice especially on phone calls. Need to reboot a few times, Bluetooth can also tend to have interference, signal is not as resilient as you would expect on a $380 headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SoundCheck, While we are glad to hear that you are happy with the WH1000XM4, we are sorry to hear that you are experiencing difficulties using them for calls. For this, if your smartphone or mobile phone supports both HFP and HSP, set it to HFP. This will provide a better experience while receiving phone calls using the WH-1000XM4s.
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Bass, Sound quality
my wife loves them.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought them for my wife. the bass is incredible on these and noise cancelation is good. the app could be better but they were too good to pass up on sale
I would recommend this to a friend - Pros mentioned:Bass, Sound quality
Sony headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I’ve ever used.the noise canceling is really good with good bass and overall sound plus they get really loud
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Antonio,
Perfect! We're glad that you are enjoying the noise canceling function and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph