Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Awesome sound!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just got these and they live up to the Sony name. The sound is great and they are very comfortable!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yotet, we're happy to hear that these headphones have lived up to your standards. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
I Bought 3, Great for ASD
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought my pair first (I have ASD, Autism Spectrum Disorder) and loved them. I bought my partner a pair, then another for a family member with ASD. Excellent noise cancelation and sound quality. I will put them on when riding the subway and not even put sound on; just let it quiet the noisy subway. I wish they were water resistant but the build quality is solid nevertheless.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeremy, thank you for your purchase. We are pleased to hear that you are enjoying the noise canceling function and audio quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Good but there's better options
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones aren't cheap but they feel really good. The noise cancelling is great, the color is great but the flaw for me again is the cost. I would personally buy some beats or airpods over this but if you need some headphones that exclude airpods and beats, this is a solid option.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jonathan, Thank you for telling us about your experience with your WH-1000XM4 headphones. Your feedback regarding the cost of the unit is extremely important to us and is very much appreciated. Good to hear you like the features and capabilities, especially its incredible noise cancellation and amazing sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you very much for all of your inputs and for choosing Sony! -Jess
Great buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought them as Christmas present for my daughter and she is in love with them. Her brother is now asking for a pair returning his AirPods so he can get this instead
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AideeO,
Thank you for choosing Sony!
We’re honored to hear that the WH1000XM4 headphones were such a wonderful gift for your daughter and that she loves them. It’s great to know her brother is also interested, which speaks volumes about the quality and appeal of the product. Your family’s enthusiasm means a lot to us and inspires us to keep delivering exceptional audio experiences.
Best regards,
-Fred
- Pros mentioned:Sound quality
Sound quality
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve owed the beast pros studios 3s and the beast pros and the apple pros and these are by far the best. I’ve worn them inside a loud manufacturing plant and it blocks off crazy amount of noise where I can hear my videos and still not have to deal with the loud noise around me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YimisS, we're glad you like our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
- Pros mentioned:Comfort
Great headphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this headphones. It looks good and feels good to wear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NimaH,
That's awesome to hear! We're so glad you're loving your WH-1000XM4 headphones and that they not only sound great but also look good and feel comfortable to wear. We really focus on design and comfort, so your feedback means a lot. Thanks for choosing Sony.
-Eliab
- Pros mentioned:Comfort, Sound quality
Perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them! They work great and sound awesome. Very comfortable to wear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Blaze, That's cool! You definitely made the right choice. We're glad your investment is worth it. It's nice to hear you're enjoying all the improvements, especially the exceptional comfort, excellent noise cancellation, and incredible audio quality of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you so much for the amazing review and for choosing Sony! -Jess
- Pros mentioned:Bass, Sound quality
Very good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it. Sound is very good, bass is amazing. Recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maksym,
Awesome! We're glad that you like the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are awesome! The sound is clear with great bass. Plus these are super comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RayE, Great! We're glad that you like the fit and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Comfort, Sound quality
Great buy!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing! So comfortable and the sound is incredible! Great purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Lewie325, We are thrilled to know that you like the sound quality of your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
- Pros mentioned:Bass, Sound quality
Great sound quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amqzong sound quality, great bass and very stylisj as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestBuyCustomer,
Perfect! We're glad that you like the sound quality and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Bass, Sound quality
Best Noise Cancelling headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancelling headphones I have owned. Bass is a bit strong.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bblc, We are thrilled to hear that your new Sony WH-1000XM4 wireless headphones are the best noise canceling headphones you have owned. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. With regard to your concern about the bass, you can use the Sony | Headphones Connect app and adjust the equalizer according to your listening preference: https://www.sony.com/electronics/support/software/00269130. Thank you for choosing Sony! Vincent
- Pros mentioned:Bass, Sound quality
Buy when they’re on sale
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphone when they’re on sale. ANC work comfortable and the bass is ok
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bestbuybuyer24,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Pass into Tranquility
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My parents are always arguing. Needing to drown out the sorrow, I decided to buy these headphones. The sound quality is superb, but the noise cancellation is where these headphones really shine. I no longer hear my parents argue anymore, not because of these headphones, but because they got divorced.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaddyJuanito, while we are glad to hear that you are happy with your new headphones, we are sorry to hear about your situation. We hope that your situation gets better soon. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking.
Regards,
Carl
- Pros mentioned:Sound quality
Awesome headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great, I love the sound and they keep my ears warm while I walk outside in the winter haha. Love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mossi3, Thank you very much for the five-star rating! We are thrilled to hear that you are enjoying your Sony XM4 headphones, particularly for their excellent sound quality and comfort. Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Sound quality
Good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good audio quality and sound. Easy to pair and connect two devices at the same time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Exesergio, Thank you for giving the product a perfect rating! Good to know you're enjoying the great sound quality, easy Bluetooth pairing, and multipoint connection feature of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
My favorite headphones, despite being expensive
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable noise-caneling headphones with EXCELLENT sound. Better than my comparably priced Bose headphones! These Sony headphones have slightly less effective active noise cancellation than Bose QC35 II. However, the audio quality of these Sony headphones blows away the Bose QC 35 II. These Sony headphones, are by far, my favorite headphones. Highly recommended, despite being expensive. They're simply worth it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HappyElacCustomer,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Comfort, Sound quality
Excellent product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable to wear and the noise cancelling function helps a lot during the long flight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YishaoL,
That's very nice to hear! We're glad that you like the comfortable design and noise canceling of the headphones for your long flight. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are very comfortable, easy to use, sound quality is on point. No regrets on this purchase.
I would recommend this to a friend - Pros mentioned:Sound quality
Sony noise cancelling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good design , easy to store and carry , great noise cancelling on the plane .
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Suvorov,
Fabulous!
We are so happy to hear you are satisfied with the exceptional noise canceling function- especially when using on the plane, ease of store & use, and stylish design of our WH-1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for your purchase and for choosing Sony!
- Romeo