Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves these he says they sound great and fit well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi spendmoney, Fantastic! We're glad that you son likes the sound quality and fit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality, Weight
Competes with the big brands
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is the best also the weight it’s amazing for long trips !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jose,
Great! We're glad that you are enjoying the noise canceling function and weight of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Good but there's better options
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones aren't cheap but they feel really good. The noise cancelling is great, the color is great but the flaw for me again is the cost. I would personally buy some beats or airpods over this but if you need some headphones that exclude airpods and beats, this is a solid option.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jonathan, Thank you for telling us about your experience with your WH-1000XM4 headphones. Your feedback regarding the cost of the unit is extremely important to us and is very much appreciated. Good to hear you like the features and capabilities, especially its incredible noise cancellation and amazing sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you very much for all of your inputs and for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Pretty comfortable
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with this purchase. Comfortable and noise canceling works pretty well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RKFF, Excellent! Good to know you like the comfortable fit and noise canceling feature of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Excellent upgrade from XM3's.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Xm4's are an excellent upgrade from the XM3's. New motion detection sensor allows you to pick up music playback after you remove the headphones and put them on again. Noise cancellation is about 40% better, more isolated from environment. The only issues are that the bass is not as deep as the XM3's and the XM4 app is a little different then the XM3 app- the lack of sound position control and sorround (VPT) settings hinders the customization options.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi solo1ne, we're glad that you like the upgrades we made on the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the Sony Headphones Connect app is greatly appreciated. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Comfort
Nearly Perfect Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went back and forth between these and the XM5's and these are so much more comfortable. The only downside to these vs say the Bose QuietComfort headphones is that there isn't a dedicated button to enable bluetooth pairing. You have to turn them off and back on again to enter pairing mode, it's a very weird setup.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi redmondson8,
Thanks for sharing your review and experience with the WH1000XM4. We're thrilled that you like the comfort of the headphones. Your feedback about the Bluetooth pairing function is greatly appreciated.
When you pair the headset with a device for the first time after you bought it or after you initialized the headset (the headset has no pairing information), the headset enters pairing mode automatically. When you pair a second or subsequent device (the headset has pairing information for other devices), press and hold the (power) button for about 7 seconds. Check that the indicator (blue) repeatedly flashes twice in a row. You will hear the voice guidance say, “Bluetooth pairing”. You may find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752780.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Comfort, Sound quality
good upgrade
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.upgrade over the previous model. still maintains high sound quality and great comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechedOut, You've made an excellent choice! Thank you for upgrading to your new WH-1000XM4 headphones. We're glad you're enjoying all the improvements we made on these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you so much for the amazing review and for trusting Sony! -Jess
- Pros mentioned:Sound quality
The best noise cancellation. Cant beat them.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried many different headsets for the purpose of cancelling background noise to protect my hearing. I work in a very load environment, and can use them during the work. They the best you can possibly get for that purpose, and I have tried few more well known brands the most expensive models. This Sony model is the best as of today 08/2022
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestBuyBuyer,
You made the right choice! We're thrilled that these noise canceling headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Slade
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For a while I wanted this head set, and now that I have it make my music listening more entertaining, I love this equipment..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaulD, we're glad you love your new headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality
More Expensive but Worth It
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For me it was worth spending few more dollars for the better sound. Also has decent battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaveM,
We're glad that you're happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Bass, Sound quality
Amazing sound!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have very impressive bass and overall sound quality is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Olddudelovesnewtechno, Thank you for giving this product a perfect rating! We're very happy to know you're enjoying the bass and amazing sound quality of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Don't think twice just go for it
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Where do I even start... these headphones are exceptional... I have owned many different types of headphones and this one by far comes out on top Sound quality is top notch Noise Cancelling is exceptional Dual connection is also huge Definitely would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ashraful,
Very nice! We're glad to hear that you like the sound quality, noise canceling of the Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality, Weight
For anyone likes silence
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight and comfortable. Almost silence with active noise canceling on. This is amazing product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Miki,
Great! We're glad that you're enjoying the amazing features of the headphones like the weight, comfort, and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Comfort, Sound quality
I love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is so nice, I just love them. The sound is great and they are very comfortable to wear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Baseball,
Great! Good to know that you like the sound quality and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Second pair! Love this product.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE these headphones. Bought my first pair when they first came out and had to get another one once they broke. They truly do stand the test of time, I will never go back.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ereviews,
That's a powerful endorsement! We love hearing from our long-time users that the WH-1000XM4 headphones continue to be a go-to choice, even for a second pair.
It's clear the combination of industry-leading noise cancellation, superior sound, and comfortable design is what truly creates that "never go back" listening experience.
Thank you for your loyalty to Sony!
Best regards,
Eliab
I get the hype now
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't have much to add to all of the wonderful things that have been said about these headphones. That said, I was concerned about call quality. Every YouTube reviewer I watched did their call quality tests next to generators or they would simulate the loudest coffee shop you could imagine but nobody tested the call quality when you're in a home office or some place quiet. I mean who stands next to a generator to take or make a call? Well, I can tell you the call quality in a regular environment is excellent. I've been using a Plantronics Focus UC headset. These are superior to the Plantronics . There's no comparison. Granted the Plantronics are 3 year old tech but they're designed for calls first and foremost. Finally, you have to go into the app and turn multipoint on. It's set to off by default. The app is rudimentary. It does the job. It can be buggy. I've been using it for months (Sony ear buds). It does everything you need it to do --- the graphics could use some work. If you have problems with the app -- delete it and reinstall. Also, the owners manual on the Sony site is extremely detailed. I solved several (ignorance) problems easily with online resources; I'm glad I bought these. Well worth the retail rice, imo.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Burnbrighter,
We're glad that you're enjoying the amazing features of the headphones particularly the call quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the app is greatly appreciated. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Bass, Sound quality
Cool
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the quality is good and the sound is clear, I recommend to those who like more bass!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Qazaqstan,
Awesome! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Eh could be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is good, the thing I dont like is that if you want better sound you have to purchase these apps. Also the noise cancellation is okay it could be better, I bought them to use them for the gym but even with the noise cancellation I can still here the gym’s music and The weights hitting the floor.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PauloJ,
Thanks for sharing your experience. The Sony | Headphones Connect app is a free download and there is no purchase required to use the headphones. The app is an optional tool that provides additional customization and access to features that enhance the listening experience.
For your specific desire for better noise cancellation, the WH-1000XM6 is our latest model and offers a significant upgrade in noise-cancelling performance. It features a new processor and an improved microphone array, which are designed to more effectively block out a wider range of ambient sounds.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Best headphones ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome buy, quality sound, comfortable & really awesome noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maddy, Great! we're pleased to hear that you love the sound quality, comfort, and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
A pair of headphones you cannot go wrong with
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and noise canceling, intuitive interface, and very comfortable to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nr12, Choosing these headphones will definitely be worth it! We're really glad to hear you're happy and satisfied with the features, comfortability, amazing sound quality, and overall performance of our industry-leading, Noise Canceling headphones WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for leaving us such a wonderful review and for choosing Sony! -Jess