Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Best sound + noise-canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, excellent noise cancelling. Best I've experienced.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, Muddy! It is fantastic to know you're enjoying the WH-1000XM4's sound quality and industry-leading noise cancelling. Sony's advanced digital noise cancellation technology uses microphones and a dedicated NC processor in each earcup to analyze and neutralize ambient sounds, making it possible to experience music, calls, or silence—even in noisy environments like buses, trains, or planes—to an exceptional degree. Your experience reflects our goal of delivering clear, immersive audio and outstanding noise reduction for our users. If you have any favorite features or listening tips to share, we'd love to hear more!
Thanks for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Really Nice, Excellent Noise Canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are very nice, the sound quality is good, and the noise canceling is great. Right after I got these headphones my basement flooded and part of the cleanup involved leaving very loud fans running all day but with these headphones I couldn't hear them at all. The adaptive sound control is a really neat featured. A bit on the expensive side but if you worth it in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Haley, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
- Pros mentioned:Weight
Great as usual!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these line of Sony headphones. Did a lot of research on these and I have the original ones which I love the ease of use. Very light and seems flimsy but materials that it’s made from are what makes it light. Only issue I seemed to run into was how many more features this iteration has. So there is a little setup included if you want to get the most out of your purchase. Obviously a little spendy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chhaylatte, Thank you for the 5-star rating! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl
- Pros mentioned:Sound quality
Perfect headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphone I’ve own. I had the previous version and even though there is one generation ahead I still chose this one. The case is awesome for traveling and do not take much space. Sound quality is amazing. Charges quickly. Perfect in my opinion. I wish Sony would keep this model, not a big fan of the most recent version.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vivi, That's great! We're thrilled you like the carrying case, amazing sound quality, quick charging, and overall features of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Worth the price!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation is amazing the second i turn on the headphones i can’t hear anything around me! on the app i can change it so that if i want to i can hear the things going on around as well as if i want to start a conversation with someone the music can pause on its own instead of having to do so manually. also the color is so pretty!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ally, Glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound and anc Very comfortable fit Audio quality is excellent
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RayH, Thank you for the 5-star rating! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Craig
Great find
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little hot around the eyes but that my just be a me problem. Gret sounds and feels comfortable
I would recommend this to a friend- Pros mentioned:Sound quality
Gift for teenage daughter
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my daughter's 15th bday. She loves em so much, and uses em so much, that, frankly, it's annoying that I have to keep repeating myself when talking to her. It's like talking with a deaf person.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SheldonE, This is an excellent birthday gift idea! We're very happy to hear that your daughter loves her new Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Must purchase for over the ear headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase, comfortable, noise cancelling works awesome and the sound quality is amazing. Would definitely purchase again!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisJH, we're so happy that you like the comfort, noise canceling feature and sound quality of our product! Thanks for choosing Sony. ~Earl
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and comfort. Very good value for the price
I would recommend this to a friend- Pros mentioned:Sound quality
A little overkill, but great headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love great sounding music and am a bear for over the ear headphones most of the time. I honestly thought that I would use these more as I listen to a lot of classical music and jazz at home and am extremely picky about quality and depth of tone. These hit all those marks and then some. I think the only reason I do not use them more is because I do not carry a backpack whenever I leave the house so I am not likely to carry them around with me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JerridWolflick, Thank you for the great review! We're thrilled you like the great sound quality of your new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
The best
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very clear sound, wired or wireless, comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Best,
Perfect! We're glad that you like the sound quality, comfort, Bluetooth function, and wired option of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great sound, great noise cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my wife for Christmas because I knew the active noise cancellation was really good. The separation that you can hear between the instruments is pretty impressive for the money. I would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsaacC, awesome! We're glad you like our product! Thanks for choosing Sony. ~Carl
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones cancels the world around me.Really happy with this purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RosaB,
Thank you for your positive feedback on the WH-1000XM4 headphones! We are delighted to learn that you're enjoying the noise-canceling feature! It’s great to hear how it allows you to immerse yourself in your favorite music by blocking out the surrounding noise. Your experience motivates us to continue delivering high-quality products.
Thank you for choosing Sony!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Best head phones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality and comfort. Very comfortable on ears and head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Digger, That's great! We're glad you appreciate the overall quality and comfortable fit of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great quality and a very comfortable and the sound is awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eeeab,
Great! We're glad that you are enjoying the comfort and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Good gym headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works amazing for gym and love the noise canceling headphones
I would recommend this to a friend- Pros mentioned:Comfort, Sound quality
Excellent Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound. Extremely quiet. Comfortable on the ears. Better than the Bose brand!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HPhrustrated, Perfect! We're glad you like the sound quality, comfort and overall performance of our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great sounds super comfortable would recommend to anyone needing wireless headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mdemars25,
We're glad that you like the sound quality and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Quality product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is excellent and the battery life is great well worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kjon, Excellent! Choosing these headphones will definitely be worth it! We are glad you like the amazing sound quality and long-lasting battery life. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Ambient Sound Control—which lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard, and an equalizer—which can be customized to fine-tune your music. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Thank you for sharing your awesome feedback and for choosing Sony! -Jess