Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Love them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are incredibly comfortable and the sound quality is AMAZING.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sunshine90,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
For a drummer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these specifically for when I'm drumming at home. They are definitely what I needed over the other ootions out there.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, Gboss!
It is awesome to hear that the WH-1000XM4 is exactly what you needed for your drumming sessions! With our industry-leading noise canceling, these headphones are perfect for blocking out the heavy hit of the kits while keeping your backing tracks crystal clear. We are thrilled to be a part of your musical setup!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life
Sony has Done a Solid Job Again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth Every Single Cent. Coming from Sony - WH-XB900N to these has been worth it. The app and features of this made the upgrade worthwhile. The battery life is almost all day trust me from someone who uses his headset throughout the day. Looking forward to this year's upgrade to the Sony WF-1000XM3 for a better travel/ commute option. Buy the WH-1000XM4 you will not regret it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Techie88, Great! We're pleased to hear you feel that the WH-1000XM4 is worth its price. Good to know you like the overall features of the app and the long-lasting battery life of the unit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Good pair of headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for times when you want to concentrate and need to shut everything else out and lock in with good music. Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Philtexan, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
M4 for the win over Apple Air Pods Max
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent cans - and before being too harsh, ask yourself: how much degradation happens to your music via Spotify? Hook into a lossless source first as a true test. Light, easy weight, decent build quality. I love the ability to connect to two bluetooth sources and it works well even between my PC and iPhone 11 pro. The closest comp may be the Airpod Max and at twice the price, get these and a pair of Airpod Pros or better give the 250 bucks to your local animal shelter. Apple is trying to go elite brand and it’s a huge turnoff in this pandemic economy. Go with M4s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi evanseattle, We are glad to know about your experience with your new Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! -Vincent
- Pros mentioned:Sound quality
Worth the purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a great pair of headphones and the sound quality are great which I expect from SONY since Great Sound is their reputation. I am still putting these things to the test and for now I give these a thumbs up
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CookHusayn94,
Wow! Thanks for your honest review and for trusting Sony. We are truly delighted to hear your satisfaction on the sound quality of our products. We're glad that you appreciate the performance of our WH1000XM4. Thank you for always choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
I never want to take these off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality! Extremely comfortable! I never want to take these off!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mikey,
Awesome! We're thrilled that you are enjoying the comfort and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Best noise canceling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wear glasses, earrings and a mask and was comfortable the entire day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AbbieA,
Thank you for sharing your experience with the WH-1000XM4 headphones! We’re delighted to hear that you found them comfortable to wear throughout the day, even while wearing glasses, earrings and a mask. Your feedback is invaluable to us. We’re pleased to discover that our product served you well!
Thanks for choosing Sony!
Best regards,
Stephanie
- Pros mentioned:Sound quality
Well worth the money.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Quality and Durability. The app that complements the headphones is an excellent addition to customize your listening experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaimeL, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Excellent Headphone Choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of these headphones are just amazing. I use them daily on my trips to campus. Really great sound quality, excellent noise cancelling, and the over-ear build helps to keep my ears warm in the cold, which is a nice bonus. It's on the higher end of noise cancelling headphones, both in price and quality, but it's definitely worth it. Would recommend over other products.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi THECalebino, We are happy to know that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Craig
- Pros mentioned:Comfort, Sound quality
Great wireless headphones.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones, good sound cancelling, comfortable and high quality sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi amibb,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Amazing sound and noise cancellation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got these headphones for work. Amazing features. With the Sony app, you can customize your noise cancellation, I have it to cancel all sounds except people talking to half, so I can still hear people if they are close but not far away. Has built in mics and if you put your hand over the right ear up, it turns off sound cancellation and you can talk normally with lightning quick response time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonny, we're happy to hear that these headphones fit perfectly for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Comfort, Sound quality
Wouldn’t pay full price
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and great sound. Great but if on sale for 100$ off
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andrew,
Thank you the 5-star rating! We're glad to hear you like the great sound and comfortable fit with your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Best noise canceling headphones I’ve used
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For Bluetooth headphones, I used to have JBL E55bt and these cannot compare to those. The sound quality is excellent and the noise canceling makes it so that I hear almost nothing. The speak to chat is a good improvement over the quick attention but the time it takes to go back to my music is a bit too long and it’s a bit sensitive since it activate it I’m laughing or humming to a song.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ELuu,
You made the right choice with these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
We also appreciate your feedback about the Speak-to-Chat function. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Good phones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good phones, work great at the gym. Provide clear sound with high quality big noise
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, LukeL!
We are so pleased to hear that your WH-1000XM4 headphones are working great for you at the gym. It's truly rewarding to know that the clear, high-quality sound and noise-canceling features are enhancing your workout experience. We designed these headphones to provide exceptional sound in any environment, and it brings us great satisfaction to know we've succeeded.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Best I've ever owned
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't think headphones could get better than the XM3...but I was wrong. The noise cancelling in these headphones is unmatched. Additionally, you can connect two devices at the same time. This is great when I'm traveling because I can connect my phone and tablet at the same time rather than disconnecting one and connecting the other.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gary214,
You made the right choice! We're glad that you like the noise canceling and multipoint function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Fantastic option for headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is exactly what I was expecting and got a good deal as well for it. Delivery was as promised and in good conditions. Great experience overall. If it helps, I checked out every headphone option out there and this is the best price and quality wise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseL,
Thank you so much for sharing your great experience with us! Your satisfaction with your SONY headphones is greatly appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Oh my
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve always been a Bose fan.. I have the latest NC 700s and love(d) em. Just for kicks I decided to try the Sony competition and it’s incredible how amazing they sound. I’ve only had em a couple days now, but I can already say that sound-wise they wipe the floor with my Bose NC 700s. Let’s just hope they last and I don’t have any connection issues like I’ve had with my Sony earbuds!
I would recommend this to a friend - Pros mentioned:Sound quality
Good Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones. Noise cancelling isn't perfect, but decent enough
I would recommend this to a friendBrand response from SonyListens
Posted .Hello jmk1,
Thank you so much for your feedback! We're glad to hear that you find the WH1000XM4 headphones to be good. We value your comments regarding the effectiveness of the noise cancellation feature.
To ensure you get the best performance, we recommend adjusting the settings in the "Sony | Headphones Connect" app. For an optimal experience, please set the [Ambient Sound Control] to [Noise Canceling] mode. Keep in mind that if you have Adaptive Sound Control enabled, it could impact the noise-canceling effectiveness, so you may want to consider modifying that setting as well.
For detailed instructions, please refer to the following link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html.
Thank you for choosing Sony!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are awesome, there super light and comfortable, the sound is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BiggRodd, Awesome! Glad to hear that you like the comfort and sound quality of your new WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl