Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

$259.99
Save $20
The comparable value is $279.99

Customer reviews

Rating 4.7 out of 5 stars with 12587 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 251 Showing 5,001-5,020 of 12,587 reviews
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Like XM3 but slightly better

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Love the Active noise cancellation. The bass is awesome too!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Better than Bose!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since I haven't gotten a pair of great headphones for 15 years, it was time to update my Bose. With every intention of getting another Bose I fell in love with the Sony. Comfortable to wear, easy to hard wire to your phone or i-pod or i-pad or to set it up wireless. Love the wireless and blue tooth capabilities. Sales rep was very helpful in getting me set up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KLBR, Excellent! We're glad that you like the comfort, ease of using wired or wireless, and Bluetooth functionality. We also appreciate sharing your excellent shopping experience. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great quality and serious tech features

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super sound quality and noise canceling capabilities. Very intuitive with lightweight ergonomic design. Love it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TheRev,

      Great! We're glad that you like the sound quality, noise canceling function, and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Review

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superb audio quality. ISTG the bass and the treble are on another level.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jonathan,

      Awesome! We're thrilled that you're enjoying the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Satisfaction Thy name is Sony

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used everyday since my purchase and the headphones app from Sony makes a huge difference in playback, smartest pair of high definition wireless headphones that I have experienced personally

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Xavier,
      That's great! It's nice to hear that you are satisfied with the performance and quality of our WH1000XM4. We're glad that you are pleased with the Sony app as well and were able to set your headphone to your liking. Thank you for your trust and for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing headphones.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are easily the best headphones I have ever owned. My only regret is that I did not buy them sooner. I love the noise cancellation and the touch controls on the right ear. The speak feature that lowers the volume and turns off ANC for a period of time is awesome, but it is not for me. If I respond and just say yea to someone it activates. Great feature, just not for me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TexaxEdition281, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Wow!!!

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My personal best headphones yet. Ive purchased quiet a few over the years and this has to be the best use of my money. The noise cancelation is top notch. Ive been to airports and busy areas and find myself engulfed in my music. Also with the built-in app eq you can make adjustments to your sounds for a deeper and richer experience.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi gplayers, Thanks for sharing your feedback. We are glad that your new Sony noise canceling headphones are the best for you. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 3 out of 5 stars

    Very nice sound quality/control but its plastic

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these because I was able to try them from a family member and loved the bass range and 360 aduio features. I had the beats solo pro at the time and had forgotten that the beats are virtually industructable compared to these. The beats had nothing to compare when it came to sound quality and bass but at least they were full metal and not plastic.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 2014zilla, Thank you for purchasing the Sony WH-1000XM4! We're glad you like the amazing sound quality, bass range, and 360 reality audio of your new Sony headphones. We appreciate your feedback about the plastic construction of the unit. Rest assured The WH-1000XM4 headphones have a robust design which helps prevent any type of breakage under normal use.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones for the money.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to go for the best bluetooth headphones on the market and I am very happy with the purchase. My wife works from home and she needed headphones that can help her focus on her work. She consistently raves about not hearing me while I move around the house. If I try to call her name with her headphones on she has to take them off because she can't hear me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RamboNate, We're glad to hear you feel that the WH-1000XM4 is worth its price! And good to know that you and your wife are enjoying the industry-leading noise cancelation of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best noise canceling headphones out there

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing bluetooth audio headset. Best noise canceling headphones out there bar none. Everyone I show these to and have them try them are blown away on the noise canceling effectiveness of them. Only con is that you cant use them for gaming on a computer/use the built in mic at the same time (bluetooth limitation in general for stereo audio/mic usage at the same time)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Akoi,

      We're thrilled to hear your 5-star review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about using these headphones for gaming is greatly appreciated. Thanks for sharing your review and for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound very comfy, just wish they had some waterproofing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gabe, Thank you for your input to improve the features of the WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancellation1, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Thanks for sharing this feedback. Jay Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Comfortable

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones surprised at the comfort and noise canceling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RandT, thank you for the 5-star rating! Good to know you like the comfortable fit and excellent noise cancelation of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony Headphones Rock

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality and excellent noise dampening. Very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GreginGrandville,

      We're glad that you're enjoying the sound quality, noise canceling function, and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, comfortable, I love the fact that the muffs are replaceable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StearlinL, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product! Very nice easy to control the quality is mint overall I would recommend it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarcoB, awesome! We're glad you like our product! Thanks for choosing Sony! Happy Holidays! ~Earl Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Excellent Sound

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are pricey but worth the money. Use for gaming and music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Michelle, Awesome! We're glad that you like the sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony X4

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I definitely enjoy these headphones. Ive had no isses with the quality of the headphones, and the sound is well enough to mute out airplanes flying above

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alyssa, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! Thank you so much for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Well worth the money!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sounding bluetooth headphones I have heard. The noise cancelling easily handles busy traffic or loud noise. The bluetooth hissing found on all bluetooth headphones is minimal. Nothing will ever beat wired headphones, but these manage to matchup incredibly well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DDDan,

      Great! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great noise canceling

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it. Premium noise canceling great comfort. But bose better than Sony.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Journal, good to know that you like noise canceling function and comfortability of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Must buy. Great fit. Great Sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi bbfan,

      Perfect! We're glad that you like the fit and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US