Customer Ratings & Reviews

Hi CM21, thanks for commenting! We are pleased to hear you are satisfied with the outstanding noise canceling function of our WH1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. To ensure you get the most out of your XM4, please update its firmware to the latest version (2.0.7). The software includes key features, applications, bug fixes, and feature improvements. For instructions, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads

For issue when wearing these headphones, please refer to the link below to isolate the problem:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243

We will have your feedback noted as we always strive to make this a better experience.

If this does not help, please email us at socialsupport@am.sony.com with the following details so we can better assist you.

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,

Romeo
Sony Social Support

Hi bearlowes, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl

Hi TeresaG, Thank you very much for the five-star rating! We're delighted to hear that your daughter loves her Sony XM4 headphones, especially their exceptional sound quality and impressive noise-cancelling features. Thank you for choosing Sony! Enjoy! -Maria

Hi PatrickD,

We are happy that you like the sound quality and noise canceling feature of your Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Sorry to hear about your concern. Please make sure your headphones are up-to-date to improve their performance and resolve any possible software-related issues: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002929020.html. You can also reset your headphones to further isolate the issue: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html.

We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com.

Thank you for choosing Sony!
- Vincent

Hi RosalindaC, thanks for your great review of the WH-1000XM4 headphones! We're glad you're enjoying them and love the noise cancellation feature. Your feedback is appreciated! Enjoy your listening experience, and thanks for choosing Sony! - Romeo

Hi MickelleM, Thanks for sharing your experience. We are glad that you love your new Sony WH1000XM4 wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent

Hi MichaelI, we're glad you are enjoying our product. We're sorry to hear that you have an issue with your Sony unit. It appears that the issue you have is caused by the Speak-to-Chat feature. If Speak-to-Chat is enabled beforehand, the Speak-to-Chat mode starts automatically when you talk to someone. The headset pauses or mutes the music which is being played and captures the voice of the person you are conversing with on the microphone to make it easier to hear. You can disable this feature by following this link:

https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html?search=ambient%20sound

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

Thanks for choosing Sony. ~Earl

Hello Drinksbeerknowsthings,

Thank you for choosing Sony!

We couldn't be happier to hear that the WH1000XM4 headphones are making such a positive impact on your travels. It’s rewarding to know they provide comfort and quality sound for frequent flyers, truly enhancing the journey.

Best regards,
-Fred

Hi Jayjack, Awesome! We're pleased to hear that you like the sound and quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Hi Chris,

We're glad that you like the design, comfort, and sound quality of the headphones. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!

-Ralph

Hi Azbooks, we're glad you like the sound quality and the comfort of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl

Hi DDavisSATX,

Thank you so much for the 5 Star rating! We are truly happy to hear you are satisfied with the fantastic sound quality and features- especially the ear customization settings of our WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

Thank you so much for purchasing our WH-1000XM4 & 5-star review and for choosing Sony!

- Romeo

Hi Popy,

Amazing! We're thrilled that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph

Hello Monkeyman
What a nice gift! It's nice to know that your son loves his new Sony WH1000XM4 and enjoying the noise canceling capability of the headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco

Hi Ryan, Awesome! We are so glad to hear that you are happy with the noise canceling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl

Hi Shashank,

We appreciate your review of the headphones. The unit is designed to be connected to 2 Bluetooth devices simultaneously. You may refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html

We hope this will improve your experience with the WH1000XM4 headphones. Thanks for sharing your review and for choosing Sony.

~Ralph

Hi Kristina, Great! Glad to hear that you are happy with your new WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. -Carl

Hi Kris, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig

Hello JuliaB,
Nice! Good decision in getting this one and we're glad that you are satisfied with your purchase. We are happy that you are pleased with the noise canceling capability and other amazing features of our WH1000XM4. Surely, you will enjoy this headphone. Thank you for choosing Sony! - Marco

Hi Blaine, Thank you for the positive review! We're very pleased to hear you like the awesome sound quality of your new Sony WH1000XM4 and find them worth the price. Thanks for choosing Sony! -Sam