Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Solid pair of headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Solid sound quality, but bluetooth connection can be spotty at times.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ABorder,
Thank you for your feedback. We're glad to hear you're enjoying the sound quality of your WH-1000XM4 headphones. We're sorry to hear that you're experiencing issues with the Bluetooth connection. Please try unpairing and re-pairing the headphones with your device. If the issue persists, please contact our support team directly for more advanced troubleshooting.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones amazing Sony products great noise cancelling 5 Stars
I would recommend this to a friend - Pros mentioned:Sound quality
Best pair of headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very crisp smooth sound with good bass! The best sounding headphones with amazing noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosemanuelG, we're glad you like the sound quality of our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Situational use.. Good/Bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are "okay".. I like the noise cancelling aspect as I drive truck and it helps protect my hearing. Listening to books as I drive and are rather comfortable for long period use. In noisy situations though, the are horrible for use while making a phone call.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MXmouse, Thank you for your honest review. Please note that the noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
If you need assistance with your WH1000XM4, please send us an email at socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Battery life, Sound quality
Love it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Battery Life. Amazing Sound. 10/10 Would buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tristifano, That's awesome! We're thrilled to hear you appreciate the long-lasting battery and amazing sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and we're looking forward to your next purchase!
-Sam
- Pros mentioned:Sound quality
Very good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good. I like it. It sound very good. Very good quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, ChristopherL, Thanks for the comments and for the 5-star rating!
It’s fantastic to hear that our product has exceeded your expectations. We are sure their amazing Noise Cancelling Technology, and their comfortable and lightweight design will make you like them even more! Do not forget to download the Sony Sound Connect app to enhance the sound quality and the experience!
Thank you for choosing Sony, have a wonderful day!
-DiegoV
- Pros mentioned:Comfort, Sound quality
Sony WH-1000XM4 Wireless Noise-Cancelling Over-the
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would purchase again! Sound great and are comfortable to wear!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi marty,
Awesome! We're thrilled that you like the comfort and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Good, not perfect!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, incredible noise cancelling, good optimization when wearing glasses under headphones. Only gripe is that my ears, which are small, are a bit cramped and sometimes touch the headphones, which can start to hurt. I also don't like the way the headband is a bit raised, not the most fashionable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MayaA, we're glad you like the sound quality and noise canceling feature of our product. We understand your feedback regarding the fit of your Sony unit. You can adjust the length of the headband using the slider. Please check this link when wearing the headphones:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html?search=wearing
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life
Best purchase by far.!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones I used them daily and the battery life is great. I highly recommend specially for anyone using them for gym workouts or studying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElianaO, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are a snug fit and they sound great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Auntie,
Great! We're glad that you like the fit and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my headphones. The sound quality is great and i love the noise cancelling feature. Almost as much as i love that i can change the volume and songs just by swiping on the right earphone. Just great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MickelleM, Thanks for sharing your experience. We are glad that you love your new Sony WH1000XM4 wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Amazing product!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They arw amazing! Served me well for over 2 years of intense gym and cardio workouts and are still holding up strong! Sound quality is unrivaled too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NestorG,
Thank you for sharing your great experience with us! It's nice to hear that you are enjoying your WH1000XM4 headphones especially while working out at the gym. Your satisfaction with the amazing sound quality of the unit is greatly appreciated. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Noise cancellation seems to wotk well havent used them outside my home though.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, Cweb! We're glad you like the noise canceling feature of the headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Best Noise Cancelling!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.New pair after the WH-CH700N. Noise Cancelling is just too amazing, put music on and you won't hear anything else but the music. Many cool features like automatically switching to ambient sound and analyzing your ears to optimize both the noise-canceling and the sound. Midnight Blue is a cool color too, looks like the iPhone 12's Pacific Blue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anhh, Thank you for upgrading to your new headphones! Good to know you're enjoying the industry-leading noise cancelation, excellent sound, and overall features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Superb sound quality!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for international flights. I am really looking forward to using these! The sound quality is excellent and love the color! Plus I got them $100 off regular price!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RhyannonB,
Thank you for purchasing our WH1000XM4. You will surely love this headphone especially on your flights. The noise canceling on this one is superb with awesome sound quality. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Excellent sound quality and noise cancelling
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first pair of high-end headphones and the first in a long time to have noise cancelling. Previously I had a pair of Sony MDR-XB950B1. There is really no comparing the XM4's to them. The only thing that was "better" with the 950's was the bass. But that was only if you were a fan of really fake "boomy" bass. Highly recommend these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi hstahl,
Thank you for the recommendation! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Thank you for choosing Sony and enjoy your headphones!
David
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and very confrortable. Easy to use and connect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Great, That's really cool! Thank you for this amazing review of your WH-1000XM4 headphones. We're glad you love the excellent sound quality, comfortability, easy Bluetooth pairing, and overall features of our industry-leading, Noise Canceling headphones WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Good option
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Controls take some getting used to. Also, voice muting is very sensitive. Even if just clearing my throat, the headphones will mute. Sound is good and noise cancelling works well though. Comfortable fit on my ears with no pain from long usage.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RKF123,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality, noise canceling function, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Sounds great. NFC works effortlessly.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great. NFC works effortlessly. Battery life is good too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nemo, we're glad that you're enjoying the sound quality, NFC function, and battery life of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Sound quality
Excellent sound quality.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones, excellent sound quality and noise canceling. Only complaint I have is to get them to recharge. When you plug in the charger It'll charge for 30 seconds and then quit. Sometimes it takes several tries to get them to stay charging. I've heard of several other people having the same issue with them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PatrickD,
We are happy that you like the sound quality and noise canceling feature of your Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Sorry to hear about your concern. Please make sure your headphones are up-to-date to improve their performance and resolve any possible software-related issues: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002929020.html. You can also reset your headphones to further isolate the issue: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html.
We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Thank you for choosing Sony!
- Vincent