Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sony XM4 Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Product, Active noise cancellation and is a better alternative for many similar products.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RahulkumarS, we're glad you like the noise canceling feature of your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Buy these neow!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality was great. Price was even better (got them on sale for $279.99). Did not keep them because I was looking for something with better sound quality and noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Skippy, We're glad that you liked the sound quality, however, we're sad to hear that you returned them. We hope that you'd still consider our products in your future purchases. Thanks and regards, -Craig
- Pros mentioned:Sound quality
Excellent sound quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well I’ve been a Bose customer over the years. After watching countless reviews I decided to give Sony a shot at my business. The richness of the sound for these headphones is flat out amazing with excellent noise canceling! I primarily use these when playing XBOX Series X and they work flawlessly Now go get yours and game on!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi thedude, We're very grateful for this positive feedback on the WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
- Pros mentioned:Sound quality
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones with great sound and comfortable fit
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maxwell45, Thank you for the 5-star rating! We're glad to hear you like the great sound quality and comfortable fit of the WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Sony great as always
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound,noise canceling is some of the best ive come across.i like the settings like when you take them off the music pause and the controls on the side like the volume and skip control.also the sound choices are nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisR, Awesome! We are glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
One word: Quality
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using these exclusively the past 11 months and they are great. Initially, I tried the AirPods Max, but they were too heavy and started to hurt my eyes. These have even better noise cancellation and I like that they can more easily fold up and fit into a bag.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan, You've made an excellent choice! Good to know you're enjoying the industry-leading noise cancellation and foldable design of your Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
These ARE the ones!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried EVERY brand on ( more than once) I travel two- three weeks a month and its amazing to me how many people I feel are wearing inferior headphones. I wish i had these YEARS AGO
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TracyK,
Thank you for choosing Sony!
It's genuinely rewarding to know that the WH-1000XM4 headphones have made such a difference in your frequent travel and that you feel you've finally found the superior audio quality you deserve. Your dedication to seeking out the best truly validates the work we put into them. Safe travels!
Best regards,
-Fred
- Pros mentioned:Sound qualityCons mentioned:Volume
Sony review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the case. I wish it was a lightning chord. I wish it was louder but the sound is nice. I went off the reviews to purchase this set
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Damien, good to know that you like the supplied case of the headphones. Your feedback about the cable and louder volume is greatly appreciated. Make sure to use the equalizer of the Sony Headphones Connect app to adjust the sound quality depending on your needs. This may help improve your listening experience. Updating the software (via the Sony Headphones Connect app) will also improve its overall performance. Thanks for sharing your review and for choosing Sony. ~Ralph
- Pros mentioned:Comfort, Sound quality
Great Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and sound great! I’m very happy with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jjmacII,
Awesome! We're glad that you like the comfort and sound quality of the headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Comfort, Sound quality
Really happy with this purchase!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best I've tried. Comfortable, sleek design, and sound quality, imo, is second to none. And I should mention the Best Buy staff were friendly and helpful, too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rocky, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony X4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I definitely enjoy these headphones. Ive had no isses with the quality of the headphones, and the sound is well enough to mute out airplanes flying above
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alyssa, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! Thank you so much for choosing Sony! -Carl
- Pros mentioned:Sound quality
Had them for about 4 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dang I really enjoy these headphones, ihowever i did play tennis with them and they were not the best i was more scared to let them drop but when i am not being active these headphones are dope to listen to all kinds of music
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ashnotashy,
Thank you for the purchase! We're glad to hear that you're enjoying the heaphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to her behavior and her location. Using the Sony Headphones Connect app, Ambient Sound Control lets her adjust the volume of background sound and gives her the option to allow voices alone to be heard. Meanwhile, the Equalizer lets her customize sound levels to suit her music. Thank you for choosing Sony!
-David
- Pros mentioned:Sound qualityCons mentioned:Volume
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.noise cancellation is perfect!! the sound quality is amazing although the volume seems to not be able to go that high :/
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cirke, Glad to hear that you are happy with the sound quality of your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I ever purchased. The sound quality is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, H25431,
Thanks for the comment and the 5-star rating review! We are delighted to hear that you are enjoying the fantastic audio quality from your Sony Headphones, and we are sure their comfortable and lightweight design will make you love them even more! Do not forget to download the Sony Sound Connect app to enhance the experience!
Thanks for choosing Sony, have a wonderful day!
-DiegoV
- Pros mentioned:Sound quality
Great noise cancelling over ear head phones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it as a gift for my son. He loves it. We did test several at the store before deciding on this one. Seems to have the best noise cancelling capabilities of others in similar price point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Monkeyman
What a nice gift! It's nice to know that your son loves his new Sony WH1000XM4 and enjoying the noise canceling capability of the headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Love it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it sounds great. Very nice headphones. Love the color.
I would recommend this to a friend - Pros mentioned:Comfort
Great Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for travel. Comfortable to wear during long flights.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Stanley,
Thanks for the comments and for the 5-star rating! It’s amazing to hear that our product has exceeded your expectations! We are sure their amazing Sound quality, Noise Cancelling Technology and their comfortable and lightweight design will make you love them even more! Do not forget to download the Sony Sound Connect app to enhance the experience!
Thanks for choosing Sony, have an excellent day!
-DiegoV
- Pros mentioned:Sound quality
Good headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my go to headphones sound quality is good and i feel like I’m in the zone whenever I train with these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GuillermoR,
Amazing! We're glad that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!
-Ralph
Sound proof
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Longggg battery life and great noise cancellation.
I would recommend this to a friend- Pros mentioned:Sound quality
Eh could be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is good, the thing I dont like is that if you want better sound you have to purchase these apps. Also the noise cancellation is okay it could be better, I bought them to use them for the gym but even with the noise cancellation I can still here the gym’s music and The weights hitting the floor.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PauloJ,
Thanks for sharing your experience. The Sony | Headphones Connect app is a free download and there is no purchase required to use the headphones. The app is an optional tool that provides additional customization and access to features that enhance the listening experience.
For your specific desire for better noise cancellation, the WH-1000XM6 is our latest model and offers a significant upgrade in noise-cancelling performance. It features a new processor and an improved microphone array, which are designed to more effectively block out a wider range of ambient sounds.
Thanks for choosing Sony.
Best regards,
Eliab