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Customer reviews

Rating 4.7 out of 5 stars with 12588 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 269 Showing 5,361-5,380 of 12,588 reviews
  • Rated 5 out of 5 stars

    Prodcut review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered the product last christmas and my vrother inlaw loves it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MichaelT,

      Thank you for choosing Sony!

      We couldn't be happier to hear that your brother-in-law loves the WH-1000XM4 headphones you ordered last Christmas. Knowing our product has made a meaningful impression during such a special occasion truly brightens our day. Thank you for sharing this wonderful moment with us!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    No Ragrets

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BEST HEADPHONES EVER LOVE THE NOICE CANCELLING OPTION. Def a good cop. Still learning the swipes for controls but overall def a vibe

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DerikV, we're glad you like love the noise canceling feature. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've upgraded from WH1000XM3. The quality fit and sound are second to none. The new multi device Bluetooth connection support is a must and a real game change. The voice activated auto mute works great. Its an awesome feature when you're working in the yard and have a set of gloves on. I love these over the ear head phones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jknox61518,

      Great! We're glad that upgrading to these headphones was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    10/10, Perfect (but…)

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got nothing to say, best headphones I have ever had. I’m a klutz so i’ve dropped them a few times and they work amazingly!! Aesthetically so pleasing too, love the color. I just wish sony soundconnect was more consistent with actually working… but the headphones are great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Echo,
      Thank you so much for taking the time to share your experience with our WH-1000XM4 headphones! We're thrilled to hear that you consider them the best headphones you've ever had and that they continue to perform exceptionally even after a few drops.
      We also appreciate your kind words about their aesthetic appeal.
      We understand your concerns about the Sony Sound Connect feature and your feedback is invaluable to us. We are constantly working to improve our technology and your insights help us in our efforts.

      Thank you for choosing Sony and we hope you continue to enjoy your headphones!
      Best regards,
      - Stephanie Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Good earphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Feels good for extended use. Great on flights.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user1234,

      Thank you for sharing your thoughts! It’s great to hear the WH1000XM4 headphones are keeping you comfortable during extended use and making flights more enjoyable with their performance.

      Thank you for choosing Sony, and enjoy the journey! -Maria Sony_US

  • Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones for the price, would recommend to anyone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SebastianC,

      Thank you for choosing Sony!

      We’re elated to hear that the WH1000XM4 headphones have impressed you with their value and quality. Your recommendation means a great deal to us, and we’re happy to know these headphones are making a positive impact on your listening experience.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Bought more for my family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome noise cancellation, still recommend even with newer generation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BobNO,

      We're thrilled to hear you're still enjoying the awesome noise cancellation of the WH-1000XM4 Headphones! We appreciate your strong recommendation, even with the newer models available.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    You will love these

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a long time Bose headphones customer, I bought these for my wife a couple of years ago and finally bought these recently. I LOVE them and do not miss my Bose.... great product

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Keith72360, we're glad you love our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Really good headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is really good. They are comfortable too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Customer,

      Great! We're thrilled that you like the comfort and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved these. I was looking for headphones with noise cancelling and these were the perfect fit for me. The pricing is a bit much but I think it’s fair for how amazing they are.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SalvatoreM,
      That's nice to hear! We're glad that you found the perfect headphone for you and we're happy that you appreciate the quality and noise canceling feature of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great for under 200$

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little old but for under 200$ they are a fantastic deal and a great gift!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the wonderful review, Zuccaro!

      We are so pleased to hear that you feel the WH-1000XM4 headphones represent a fantastic deal for under $200! While newer models are available, the XM4 continues to deliver industry-leading performance, and we agree that it makes for a great gift and an exceptional value.

      It's rewarding to know that this headset continues to be a favorite among our customers.

      Thank you again for sharing your experience and for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Very comfortable headphones with a great sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light and comfortable for a longer period of time. Sound quality and bluetooth connectivity is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Christopher, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good, I love it so much . I travel alot so I use them a lot

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RojonW,

      Thank you for choosing Sony!

      We're excited to hear that you love the WH1000XM4 headphones and that they are a valuable companion for your frequent travels. It’s wonderful to know they provide comfort and quality wherever your journeys take you.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    The best for noise cancellation and comfort!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality, noise-cancelling and a comfort level.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nata,

      Awesome! Good to know that you're enjoying the sound quality, comfort, and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Not regretting passing on the XM5’s

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were a life saver on my flight. The noise canceling drowned out not only the plane but also the crying baby. Work so well didn’t realize it was going on for over an hour. Sound quality is great and it’s compact packaging makes me not regret wait for the XM5’s.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jose,Thank you for taking the time to review the H-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! Jay Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great sound. Meh battery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, great noise cancellation, super comfy. I like the app integration Not especially pleased with the battery life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Live these headphones they are still holding up today one year later

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AngelH,

      Thank you for choosing Sony!

      We're excited to hear that your WH1000XM4 headphones are still performing well after a year! It’s wonderful to know they continue to deliver the quality and experience you value. Thank you for sharing your positive journey with us—your support truly encourages us to keep creating products that stand the test of time.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    This Headphone is awesome.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony WH-1000XM4 is one of the best noise-cancelling headphone I've ever seen. Even though I am not a great fan of the Sony app, the sound is crisp, and noise cancelling feature is great. Easy to setup. Great buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi coolguy2017, we're glad you like the ease of setup, sound quality and noise canceling feature of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Amazing sound

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This pair of headphones are an overall great choice for those who love listening to muic on the go or just for when you are relaxing. The noise cancellation on the headsets are so good that you can barely hear the outside world.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vince, Thank you for the excellent review! We're very happy to hear you're enjoying the amazing sound and industry-leading noise cancellation of your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing divine wonderful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is clear and the bass is amazing. Love the noice cancellation. The custom sound features is awesome. Overall worth the price and you won’t be disappointed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DonnaR,
      Amazing! Thank you for purchasing our WH1000XM4 and for sharing your feedback. We are truly happy that you are pleased with the amazing sound quality, superb noise canceling capability and useful Sony app that you can customize the settings to your liking. Worth every penny! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Enjoy! - Marco Sony_US