Customer Ratings & Reviews

Hi Dabraddah,

You made the right choice with the Sony WH1000XM4 headphones! We're glad that you are enjoying the amazing features of the headphones particularly the sound quality and noise canceling function.

Your feedback about the Speak-to-Chat function is greatly appreciated. The Speak-to-Chat mode activates when it detects the speech of the person wearing the headset. In places with a lot of noise, the speech of the person wearing the headset may not be detected, and the Speak-to-Chat mode may not activate. If this is the case, speak longer and louder. In some cases, in extremely noisy environments such as a train station or airports, the Speak-to-Chat mode may not activate even when speaking longer and louder.

Note: By changing the sensitivity of the automatic audio detection in the Sony | Headphones Connect app, the Speak-to-Chat mode can be easier to activate. Unfortunately, this may also activate accidentally the Speak-to-Chat in response to the voices of other people, ambient environmental sounds, transportation announcements, etc.

Thanks for sharing your review and for choosing Sony!

-Ralph

Hi 4Kentertainment, That's really cool! We're thrilled to hear you feel the WH-1000XM4 is the best headphones you've ever owned. Good to know you're enjoying the amazing features especially the incredible noise canceling and overall sound quality of the unit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you so much for your purchase and for the wonderful feedback! Thank you for choosing Sony! -Jess

Hi AzorEPozo,

Great! We're thrilled that the noise canceling function of the headphones is perfect for your workouts. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph

Hi JonSnow,
Awesome! We're glad to hear we were able to meet your expectations with the amazing sound and noise canceling features of your new headphones. This is definitely a great use on flights and travelling. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris

Hi Hang! Awesome upgrade! We are so glad to hear that you are happy with the new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl

Hi ruszaol, We're sorry to hear that you're having issue with the mic of the headphones. You can isolate the issue by following the troubleshooting steps from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204483

Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for sharing your review! Jay

Hi dronin,

We're sorry to hear that you are experiencing issues when switching between two audio sources using the multipoint function. When using a multipoint connection, we recommend to download the Sony Sound Connect app on one of the devices and make sure it has the latest update. Check with the Sony Sound Connect app that the setting of [Connect to 2 devices simultaneously] is on. (Confirm that both devices are connected in the Device Currently Being Connected section of the app)

• Multipoint connection works with only two devices at a time.
- A third device can be connected through Bluetooth, however, the Bluetooth connection with the last device that played music will stay connected and the second device will be disconnected in order for the third device to establish the Bluetooth connection with the headphones.
• If you want to play music from the other device, stop playback on the device that is playing the music, and start playback by operating the other device.
Even if you start playback by operating the second device while playing music on the first device, the music from the first device will continue to be heard via the headset. In this state, if you stop playback on the first device, you can listen to music from the second device via the headset.

You may also find this article No sound on the WH-1000XM4 headphones from the second device when using a multipoint connection helpful: https://www.sony.com/electronics/support/articles/00250250

Should you need technical assistance, please let us know so we can turn your experience around. Sony has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Despite your concerns, we're happy that you like most of the features of your WH-1000XM4 Headphones. -Jess

Hi TristanT, Thank you for your feedback! We are glad to hear that you are happy with the overall performance of the WH1000XM4! Thank you for choosing Sony! -Carl

Thank you for sharing your feedback on the WH-1000XM4, SeanR. We're glad to hear you find them suitable for light workouts and appreciate their overall performance. Comfort is a key feature of the WH-1000XM4, and wearing them correctly ensures an even better experience—making sure the earpads cover your ears properly and the headband rests softly on your head can help maximize comfort and the effectiveness of the noise-canceling feature. These headphones are designed with both durability and a comfortable fit in mind, supporting longer periods of use whether relaxing or getting active. If you have any additional thoughts or suggestions, we'd love to hear them!

Thanks again for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi Hayk, Fantastic! Good to hear you love the amazing quality of your Sony WH1000XM4. Thank you for choosing Sony! -Sam

Hello JackieG,

Thanks for the review! We're so happy to hear that you're enjoying your WH-1000XM4 headphones.

It's great to know that you're experiencing the high-quality performance and good sound that we engineer into our products. Don't forget to install the Sony | Sound Connect app to enhance your experience with the sort of sound adjustments available—you can even create your own hearing profile to personalized them even more!

Thanks for choosing Sony.

Sincerely,
Jenn | Sony Social Media Team.

Hi SamS,

Very nice! Thank you for reaching out to us today. We appreciate the 5-star rating and we're glad to hear that you like the sound quality, noise canceling, price point and design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy your headphones!

-David

Hi KelvinL!
It is truly wonderful to know that these WH-1000XM4 headphones have been a reliable companion for your son all the way from high school through the last two years.

Thank you for putting your trust in Sony!
Warm regards,
Estefany

Hi LoneTiger,

We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

~Ralph

Hi Chris, we're glad you like our product! Thanks for choosing Sony. ~Earl

Hello Silla,
Wow! It's nice to know that you are satisfied with the quality and performance of our WH1000XM4 especially with the noise canceling feature of the headphone. Thank you for choosing Sony! - Marco

Hi DaEEL, we're glad you like our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl

Hi SharadV,

Very nice! We're glad to hear that you like the noise canceling and sound quality of the headphones. Thank you for choosing Sony!

-David

Hi user1234,

Thank you for sharing your thoughts! It’s great to hear the WH1000XM4 headphones are keeping you comfortable during extended use and making flights more enjoyable with their performance.

Thank you for choosing Sony, and enjoy the journey! -Maria

Hi Caleb, Amazing! We're very pleased to hear that you're satisfied with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam