Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Great noise cancellation headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great gift for my wife and works really well at the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustineV,
It is great to hear that the Sony WH-1000XM4 headphones were a well-received gift for your wife and that they are working really well at the gym. We are delighted that they are enhancing her listening experience during workouts!
We appreciate you choosing Sony and hope she continues to enjoy them.
Regards,
Dominick
- Pros mentioned:Sound quality
Last years best, still the best value.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound both for pop/rock as well as classical. Decent app that allows for equalizer adjustments. Not as seamless with Bluetooth connections as Apple AirPods. Would have preferred dedicated buttons to the trackpad style gestures.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eric, Thank you for the amazing review! We're thrilled you're enjoying the built-in equalizer using the Headphones Connect app and the excellent sound quality which works great for all kinds of music genres. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Best headphones ever!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are literally what I was asking for!! They are you sooo nicee, and the pick up wait time wasn’t even long, it was literally a minute!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShaneH,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great noise canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling, only complaint i have is that if you wear them too long it warms up your ears. A very minor annoyance
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Terj,
Thank you for purchasing our Sony WH1000XM4. It's nice to hear that you are pleased with the noise canceling capability of our XM4. Your feedback about the ear muffs is highly appreciated and will help us improve our future products. When wearing the headphone for a long period, it may cause a warm feeling to the user's ears. We suggest taking them off immediately and let your ears rest. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
They are awesome!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are awesome! They work so well. They are definitely noise canceling. They are customizable to your preferences. I highly recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SamanthaS,
Thank you for your recommendation and we are glad that you are pleased with the noise canceling capability and quality of our WH1000XM4. It's nice to know that you were able to utilized the Sony app and customized the settings to your liking. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Headset
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love everything about my headsets! Noise cancelation works amazing! You can work with a lot of settings through the app on your phone!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, Thank you so much for your awesome review! We are glad to hear that you are enjoying your new WH1000XM4! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound was amazing, noice canceling was top tier but was not best for the gym due to distortion during frequent movements.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Javier,
Many thanks for the 5-star rating! We're glad to hear you like the superb sound and noise canceling features of your WH1000XM4 headphones. Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions:
When there is a human body between the headset and the Bluetooth device
In this case, put the Bluetooth device in the same direction as the antenna of the headset to improve the Bluetooth communications.
When there is an obstacle, such as metal or a wall, between the headset and the Bluetooth device
In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.
Where there are other wireless communication audio devices or other people nearby, such as in train station premises or on a crowded train.
For reference: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
Sony values customers opinion as we always strive to provide the best experience possible. Thanks again for purchasing Sony! - Kris
- Pros mentioned:Sound quality
Best headphones out there
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I've ever had I even recommended it to my family to get some and to their friends I would recommend this to anybody I've been using these in the gym and they've been working fine no problems with them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rockets,
Awesome! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Nice Cans!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my son to introduce him to over ear headphones, and he absolutely loves them. Build, sound, and noise cancelling are all tops.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DerricklS,
WOW! That's so nice to hear that your son loves his new WH1000XM4. We are thrilled to hear that he was so pleased with the design, sound quality and noise canceling capability of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If he hasn't already, please tell him to check our Sony Headphones Connect app which will let him fine-tune his music to his liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meets all my expectations i had,they sound great and have great battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ttou2,
Great! We're glad that you like the sound quality and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great pair of headphones! Highly recommend.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend, both the xm4 and xm5. Want better noise canceling? Get the xm5. Want something more compact when you fold it up for travel? Get the xm4. You really can't go wrong with either one.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi shl0791,
You made the right choice with Sony headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
-Ralph
Beware - Not Worth the Investment
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these less than 6 months ago for sole use as my office headphones. I only used them while working and made sure to keep them protected in their case while not in use. A few weeks ago, plastic at the right the ear cuff joint began snapping off and the piece has continued to disintegrate. It is now unwearable and functionally useless. I immediately contacted Sony and although the product is within warranty, they refuse to cover "physical damage". There was never an incident that would have caused this damage, so I'm very disappointed in these headphones and am now researching alternatives! I now know that there are many Reddit threads about this exact damage occurring. This was a terrible first experience with Sony customer service and I will be avoiding their products moving forward.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi fiddle22, We are sorry to hear about what happened to your WH-1000XM4 Headphones. This is usually not the case with our premium products and we would like to take this as an opportunity to reach out and provide assistance. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Case ID: (if any)
Regards,
Carl
Great sound, great value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product, worked as advertised. Appreciate the curbside pick up option.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, Techie!
We are very pleased to hear that your WH-1000XM4 headphones are a very good product and that they are working as advertised! It's rewarding to know that the performance is meeting your expectations.
We also appreciate you mentioning the convenient curbside pick-up option—we're glad that made your purchasing experience smooth!
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Not impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality, but not the best. Bass could be better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback on the WH-1000XM4, SamraS. We appreciate your positive note on the sound quality and understand your expectations regarding bass performance.
The WH-1000XM4 offers several features that allow users to customize the audio experience to their liking. If you'd like deeper or stronger bass, we recommend adjusting the equalizer settings either through the Sony Headphones Connect app or your audio source. Settings such as "Bass Boost" or manual tuning of lower frequencies can help enhance bass response and tailor the sound to your preferences. Additionally, using high-quality audio codecs like LDAC or AAC can further improve overall sound quality and bass detail when paired with compatible devices.
We value input like yours, as it helps us continue improving our products. If you have any more suggestions or questions about optimizing your WH-1000XM4, please let us know.
Thanks for choosing Sony!
Gus,
Sony North America Customer Support
- Pros mentioned:Comfort, Sound quality
Great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and comfort, easy to use while traveling, case is a little bulky.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DW59, Glad to hear that you are happy with the sound quality and comfort of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new headphones. I bought them to use when I’m traveling in my motor home which has a lot of road noise. But have since used them when working out and on an airplane. They are easy to use have great sound and definitely cut out all of the extra noise
I would recommend this to a friendBrand response from SonyListens
Posted .Hi grigs,
Awesome! We're glad that these amazing headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Excellent headphones!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve never owned a set of headphones as good as these. Clearly knocks competition out of the park. Noise cancellation is immediate and works better than expected. Features are top notch. Sony for the win!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CaralynK,
You made the right choice with the Sony WH1000XM4! We're thrilled that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life
Good headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After putting hundreds of hour of use on these headphones they're still like new. I like that they charge quick and the battery last days on one charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaredO,
Great! Thank you for sharing your feedback on our Sony WH1000XM4 and we are very happy to hear that you are pleased with the battery life and how quick the battery charge. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you very much for choosing Sony and stay safe! - Marco
- Pros mentioned:Sound quality
Best combo for Noise-Cancelling and Sound Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Noise-Cancelling and Sound Quality combination on the market! You usually either get good noise-cancelling, or good sound quality, but this one has an excellent combination of both. It's expensive, so I recommend getting it on sale like I did. Either way, an excellent pair of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LoneTiger,
We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
~Ralph
- Pros mentioned:Battery life, Sound quality
Great headphones with a few major drawbacks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones with lots of software but the software and the amount collected information is absolutely ridiculous. You need a lawyer to explain what you're agreeing to. Honestly I have no idea why these are so complicated. No ps4 or 5 support even though they are superior to the sets they make for the systems. Pretty much a let down other than the battery life and sound quality after finally getting them set up. If you are getting them just for your phone and dont care about signing your life away these are for you.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DKII. while we are glad that you like the sound quality and battery life, we are sorry if you find these headphones complicated to use. This is definitely not the experience we wanted you to have with our products. We would love to help you and turn this into a better experience.
You can connect these headphones to your television so you can get the audio from your PlayStation and other gaming consoles. PlayStation headphones are best to be paired with PS4/PS5 consoles.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin