Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great noise reduction headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My boys love these headphones but I don’t as they are a little too good with noise reduction when I’m trying to get their attention. Lol
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dorian! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
I wanted to love these
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great on a plane. I can cancel out sounds. I can listen to music. They are comfortable to wear. I absolutely can NOT use them for work. I work from home and the sound quality is horrid. I purchase other headphones that are a fith of the cost of these that were 1000x better in call sound quality.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Nita,
We are sorry for the experience with the call sound quality. You may find this link helpful on how to resolve your issue.
https://www.sony.com/electronics/support/articles/00240553?cpint=spt-mdr_triage_00204483_microphone
If it doesn't work, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a Bose QuietComfort 45 and the features and sound quality in the Sony headphones are amazing. I really recommend this haedphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hello iPhone11,
Thanks for the feedback and for your recommendation. We're glad that you appreciate the sound quality and features of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
It is amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is definitely worth the price. When you start to put it on, it feels like you turn off the surrounding sound and enter the different world.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NKAS,
You made the right choice! We're glad that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Noise isolation at its best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A plus headphones. Fantastic noise isolation and noise cancelling. Music quality similar to higher end headphones but the noise isolation is why you should buy them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Besthomeinstall, That's awesome! We are glad you like the quality of your Sony wireless headphones especially the noise canceling features. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Differencemaker.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came from the AirPods Pro over to these and not looking back. Amazing quality and robust features - still finding more. The Midnight Blue color is sick. Only drawback is that your ears and head will need a break after a few hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello moonshineStill,
Thank you so much for the 5 Star review!
We are so happy to hear you are satisfied with the incredible quality, exceptional features, stylish color, and overall performance of our WH-1000XM4.
We greatly appreciate your feedback when wearing these headphones for a few hours. You may refer to the following link for information on why do ears hurt when putting on and wearing headphones:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 & 5-stars review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve never had noise cancelling headphones before, so I don’t have anything to compare these to, but they’re awesome. I can’t believe how much I needed the quiet while listening to music or even just doing tasks like studying!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Great, You've made an excellent choice! Good to know you're enjoying the industry-leading noise canceling feature of your Sony Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
The best!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones are simply the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Prez,
That is fantastic to hear! We are thrilled that you feel the WH-1000XM4 Wireless Noise-Cancelling Headphones are simply the best! It’s the combination of our industry-leading Noise Cancellation, exceptional high-resolution audio quality, and comfortable design that makes them a favorite for daily listening, travel, and focusing. Thank you for choosing Sony for your listening experience!
Best regards, Eliab
- Pros mentioned:Sound quality
Make yourself a favor and buy a pair of this Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphone, sound quality is more that I expected, color and style is better looking when you have them in your hands, sony is a brand that there is not wrong way to
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headphones, Wow! Choosing these headphones will definitely be worth it! We're thrilled to it exceeded your expectations, especially the amazing sound quality of these headphones. We're also glad you appreciate the color and sophisticated styling with exceptional comfort. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for giving the product a perfect rating and for choosing Sony! -Jess
- Pros mentioned:Sound quality
excellent
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing noise cancelling system. however, because the color is light it can get dirty very quickly. i dyed my hair red and the ear sponges got the red discoloration.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gloria, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
WOW
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AMAZING 10/10 CANNOT HEAR THE OUTSIDE WORLD BUY NOW!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IrisC, Thank you for the wonderful feedback! We're thrilled to hear that you're enjoying the exceptional noise canceling feature of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
The Beasts But Updated
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are fantastic headphones. The active noise cancellation is top notch and the sound quality is amazing. The only downside to these headphones are that there are only 3 colors to choose from but other then that I would recommend them to anyone in a heartbeat!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Seoya, we're glad that you like the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about having more color options is greatly appreciated. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Worth it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have Been in the lookout for 2 years to have a good over the ear headphones for professional and Personal use. Sony gave it all, right budget, Awesome Sound quality, Design, and No doubt the Noise cancellation is great. The icing comes with the color Blue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adit, Thank you for the 5-star rating! Glad to hear that you are enjoying our WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great noise canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for noise canceling to block excessive dbs from amplified music near by. They work great! Cut about 80% and a good % of the base.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuliaM, Awesome! We're glad that you are enjoying the noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort
Sony headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the headphones, they are super comfortable but just not as easy to have on for long periods due to overheating my head but great quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zixxy,
Thank you for the review. We're glad to hear that you like the comfortable design and quality of the headphones. These headphones features an adjustable slider (left and right) to ensure comfortable fit for long period of time. The step-less slider, seamless swivel and hanger, and silent joints, make it a pleasure to wear. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best pair of headphones I've ever bought for myself. Sound quality is incredibly crisp and noise-cancelling is amazing. If you're still over the fence whether to buy this or not, at a $200+ price point (when on sale), it's a must-buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ERPZ, You've made an excellent choice! We're very pleased to hear you like the amazing sound quality and industry-leading noise cancelation of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best quality headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I've ever owned. White noise works perfect! I can run a microwave, a blender and blast the furnace, and still hear nothing. Sound quality also perfect. Love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TroyS, Awesome! We are glad to hear that you are happy with the sound quality of your new WH-1000XM4! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort, Sound quality
Good headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation works perfectly. And the headphones are reslly comfortable aswell as good battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nina, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great Noise Canceling, average call quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling at these XM4 is still one of the best in the market. The call quality continues to be average as the update on the microphone appears to be very small compared with XM3 version. Having the ability to pair two devices simultaneously is the main and probably only justification if you want to upgrade from XM3.
I would recommend this to a friend - Pros mentioned:Comfort
Highly recommended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this as a present for my sister and she absolutely loves it. She wears them in college and says that they are super comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicoleA, thanks for choosing and purchasing our product. We're glad you sister loves her new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! ~Earl