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Customer reviews

Rating 4.7 out of 5 stars with 12589 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 295 Showing 5,881-5,900 of 12,589 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing noise cancelling and even better sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mickey, Fantastic! We're thrilled to hear you like the amazing noise canceling and exceptional sound quality of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    SONY HEADPHONES

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones great sound and great for the gym !

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jackie, fantastic! We're extremely pleased to know that you love your WH-1000XM4, especially when using it in the gym. thank you so much for the perfect star review and for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    GREAT!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greatest headset. My only quarrel is it might get a bit uncomfortable but it might be my head. I would definitely get it again. The sound quality is your own personal movie theater. It does come with 3 months of free 360 music. It chages your life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Battlestar,

      We appreciate the 5-star rating and we are glad you like the sound quality of the headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony and enjoy your headphones!

      Regards,
      David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. For both working out and traveling, noise cancellation great feature. So glad I went with these over the AirPods

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jaybee,
      Good decision and definitely you will not regret getting our WH1000XM4 over other brands. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great headphones, Some quirks, A bit overpriced

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big fan of the sound. 360 audio is amazing. You can really hear the surround sound. A few cons... I don't like the case at all. I think it's difficult to fold up the headset to fit inside the case. These headphones ARE NOT for working out. Battery life isn't 30 hours when you're blasting music (makes sense) but is still pretty long. Overall, if the price was maybe ~$50-75 cheaper., I'd be very happy and give it 5 stars.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alex, we're glad that you like the 360 Reality Audio feature of the headphones. Your feedback about using it for working out, battery life, and the supplied case is greatly appreciated. This will certainly help us improve our products. Thanks for choosing Sony. ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Airplane rated

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have worked wonderfully for cancelling out airplane noise. I can listen to music peacefully.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Capp35,
      Fabulous! Glad to hear your enjoyable experience with your WH1000XM4 headphones. Your satisfaction with the noise cancelling features of the unit is greatly appreciated. This is definitely great for travels. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 4 out of 5 stars

    Bass heavy!

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    Best Buy Employee
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eq adjustment, noise cancellation, compatible apps with Sound 360. Only down side is too big and moves around a lot for the gym. Other than that definitely an everyday pair of headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JulianR,
      Thank you for sharing your feedback with our Sony WH1000XM4. We are delighted that you appreciate the audio quality, adjustable equalizer and the noise canceling feature. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great noise reduction headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My boys love these headphones but I don’t as they are a little too good with noise reduction when I’m trying to get their attention. Lol

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dorian! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Better than airpod max

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am just an average user. Dont have super hearing, so i think this is better because of light plastic weight. Althougt some think light weight plastic felt cheap but i rather wear something light weight with quality than something heavey.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidC,

      You made the right choice with the Sony WH1000XM4! We're glad that you like the sound quality and weight of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 4 out of 5 stars

    Performance

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound, the headband is little hard, the bass is good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ring! Glad to hear that you are happy with the sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    WOW

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best ANC in the game right now, took these on a flight and wow! They’re just great over all headphones, only thing for me is that the bass isn’t too heavy, so if you’re a bass head, maybe these arent for you, but great for all music genres & even for watching movies

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bryan,

      We're glad that you're enjoying the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      We appreciate your feedback about the bass quality. You can use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs.

      Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Pretty Good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sound quality amazing, noise cancellatiom feature top notch, i gave up earbuds for this and dont regret it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Bryn,
      That's great! We are very happy to hear that you are amazed by the awesome sound quality and superb noise canceling capability of our Sony WH1000XM4. You will surely love this one! Thanks for trusting Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality. Definitely worth the money. When you have them on, you honestly can’t hear anything else. They’re the best noise canceling headphones I ever had.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SamkaD, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The Sound of Perfection (and silence)

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read the reviews of all the Bluetooth headphones and this got the best on multiple levels. I love this headphone, it’s my first Bluetooth. Sound is clear and the EQ is infinitely customizable. Noise Canceling is amazing! I highly recommend these headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nycnoise,

      You made the right choice with these Sony headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Works for concussion headaches

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for my mom after she had her concussion. She’s enjoyed them for 3 years and they still do the job. Looking to get myself a pair soon!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MikalaH, thanks for choosing and purchasing our product. It is good to hear that you mom is enjoying her WH1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the absolute best headphones for anyone needing to drown out any type of noise from children, cars, airplanes,or a crowded station, and the sound quality is so immersive it really lets you feel the music differently. Every time I put these on I’m in my own world

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Thomas,

      Great! We're happy to hear that these headphones are perfect for your lifestyle. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent fit, finsh amd sound quality. Definitely seems more durable than the Bkse but time will tell.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Darren, we're glad you like the fit and sound quality of our product! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great! The sound is great and they are very loud. The only downside is the sound does leak

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JocelynneS,
      Thank you for sharing your feedback. We're glad that you appreciate the sound quality of our XM4. Your feedback is highly appreciated and will help us improve our future products. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    worth

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Audio equalizer in app with pretty good ranges, does have some insane noise cancellation but can also be tuned down in the app as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zzzz,
      Great! Thank you for sharing your feedback. We highly appreciate it. We're delighted to hear that you were able to utilize the Sony Headphones Connect app to fine-tune your Sony WH1000XM4. We're glad as well that you like the noise canceling feature of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are game changers wif you work in a busy office! Blocks out all the rambling so you can focus.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AustinH,

      Amazing! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US