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Customer reviews

Rating 4.7 out of 5 stars with 12589 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 296 Showing 5,901-5,920 of 12,589 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Certified Bussin

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of headphones with excellent noise canceling, I’ve had these headphones for over a year and used them almost every day and they have held up great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great, CalebS! We're glad that you are impressed with the Sony XM4 Wireless headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent pair of headphone. Bought this for my daughter for her music course and she loves it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelF, Wonderful! We're glad your daughter likes her new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancellation works perfectly. And the headphones are reslly comfortable aswell as good battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nina, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Life Changing!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gift for my college age daughter. She says these headphones are a life changing experience. Quick charge for 5 hours of life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Chris,
      That's a nice gift! We are very happy that your daugther loves the quality and battery life of her new WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If she hasn't already, please tell her to check our Sony Headphones Connect app which will let her fine-tune her music to her liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Simply Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are awesome. Have these alongside a pair of Bose QC 35ii and the sound is much more full. Noise cancelling is on par if not slightly better than the Bose. Prefer the sound of the Sony’s and really dig the inclusion of USB-C. These are great overall.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Julian, Thank you for purchasing the Sony WH-1000XM4! We're very pleased to hear you like the excellent sound quality and noise canceling feature of the unit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are beautiful headphones that work wonderfully with both my android phone and my Ipad. putting them on makes all other noise disappear. I would recommend them to anyone who is looking for a high -quality wireless headset.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Raelyna, That's awesome! We are glad that you like your Sony wireless noise canceling headphones and they work wonderfully with your devices. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best quality headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headphones I've ever owned. White noise works perfect! I can run a microwave, a blender and blast the furnace, and still hear nothing. Sound quality also perfect. Love them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TroyS, Awesome! We are glad to hear that you are happy with the sound quality of your new WH-1000XM4! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones I own three other Sony headphones all have great sound and noise cancellation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, KarenlW! We're extremely pleased to hear about your satisfaction with the amazing sound quality and superb noise canceling feature of your Sony headphones. Thank you very much for the perfect star review and for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are perfect! I never had high end headphones before but the sound quality in these are so clear. I also like the multi tasking for answering phone calls and how it pauses the music when you take them off so you don’t miss anything.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Semmons, You've made an excellent choice! We're very pleased to hear you're enjoying the audio clarity, speak-to-chat, and automatic audio detection feature of your new headphones.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Well, worth the money!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding sound and value. The sound of this headset approaches that if not equals that of high-priced corded cans. If you want great sound, BUY THIS MODEL! It's better in its sound stage than its predecessor, the WH-1000XM3, which is also a great value!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Syntaxguy, We're glad to hear that you appreciate the sound quality and value of this unit. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for the recommendation! Jay Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought them for my son, and he absolutely loves them. Noise cancellation is excellent and he can control headphones through app on his phone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mo9nc,

      That's very nice to hear! We're glad that your son loves the headphones and liked the noise canceling and Sony headphones connect app. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    GET THESE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BEST HEADPHONES EVERRRR. These headphones are so comfortable and it was such an easy switch from regular airpods to this. 10/10 would recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SignepS, Thank you for switching to your new Sony WH1000XM4 ! We're so happy to hear that you like the comfortable fit and overall features and performance of these headphones. Your recommendation means a lot to us! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    recommend

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best headphones in my opinion has great noise cancellation and really good audio

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bobby, fantastic! We're truly delighted to hear about your satisfaction with the amazing noise canceling feature and exceptional sound quality of your WH1000XM4. Thank you so much for your recommendation and for choosing the best brand, Sony! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Slightly better then Bose.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really love these. Replaced my Bose QC35. I would say the Bose are a little more comfortable. But the Sony's have better ANC and more features. Both really good head phones , can't go wrong with either in my opinion. But I am really happy with these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dukes, we're glad you love our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Noise isolation at its best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A plus headphones. Fantastic noise isolation and noise cancelling. Music quality similar to higher end headphones but the noise isolation is why you should buy them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Besthomeinstall, That's awesome! We are glad you like the quality of your Sony wireless headphones especially the noise canceling features. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    The Perfect headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these! Perfect for audiobooks and binge watching shows

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Brii,

      Thank you for choosing Sony!

      We're excited to hear that you love the WH1000XM4! It's wonderful to know they enhance your experience with audiobooks and binge-watching shows. Your enjoyment means a lot to us, and we're grateful to be part of those special moments. Thank you for sharing your feedback!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best cell phones on the market.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. The noise cancellation on the headphones are great.. they sound fantastic. I love the EQ in the app. Everything about the headphones is premium. I would highly recommend these headphones to everyone... In my opinion, they are definitely worth the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EJSP,

      We are so glad to hear that you are enjoying your WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.

      Thank you for choosing Sony and enjoy your headphones!
      David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound and price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones! Sound is clear and noise canceling works great. I bought them for my daughter and she loves them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Enid,
      Perfect! We are delighted to hear that your daughter loves her new WH1000XM4 headphone for having such an awesome audio quality and nice noise canceling capability. Thank you for choosing Sony and for the 5 star rating! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve never had noise cancelling headphones before, so I don’t have anything to compare these to, but they’re awesome. I can’t believe how much I needed the quiet while listening to music or even just doing tasks like studying!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Great, You've made an excellent choice! Good to know you're enjoying the industry-leading noise canceling feature of your Sony Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sound is of good quality. I gifted them to my son as a Christmas gift. he loves them, he uses them to attend the gym.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello NellyO,
      That is a nice Christmas present! We're glad that your son loves it and enjoying the awesome sound quality of his WH1000XM4. Thank you for choosing Sony! - Marco Sony_US