Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
Great Noise cancelling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been obsessed with these headphones since I got them, perfect for me time.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, user119888!
We are absolutely thrilled to hear that you have been obsessed with your WH-1000XM4 headphones since getting them! It's wonderful to know they are perfect for your me time, providing the immersive, distraction-free experience you deserve.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Pretty good, but could use improvements
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad for my first pair of noise-canceling headphones. They are definitely a must for working from home. They're comfortable and do a good job of canceling out low- and mid-range ambient sound. But high-octave ambient sound is still fairly audible even with noise canceling turned on. All in all though, they suit my current needs, so I'm not upset with this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jolecx, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancellation and audio quality. Really appreciate having these to cancel out the noise of machinery during my workday. The only negative is when in a phone call the receiver cannot understand me clearly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KaylaC,
Wow! Thank you for sharing your listening experience with our WH1000XM4. We're glad that you like the sound quality and noise canceling capability of your new XM4. For issues about phone calls, you may find this link helpful.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752750.html
Hope this helps and thank you for choosing Sony.
Regards,
Marco
- Pros mentioned:Sound quality
Really good value headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For 350$ these headphones have a great value for the sound and features it packs, for sure better than any headphones around this value, Bose 700 can’t compare to this at all. But if you “got money”, AirPods max is beyond this.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nova,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing!! Used them on my 8hr road trip and it got rid of the road noise. Excited to see what being on a plane os like. Love the feature that lets you hear noise outside your headphones when you want to. Also a competitive price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rick, That's great! We really love to hear you like the impressive noise cancelling feature and sound quality of our industry-leading, Noise Canceling headphones WH-1000XM4! It's good to know you're happy and satisfied with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase and for giving the product a perfect rating! -Jess
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones I own three other Sony headphones all have great sound and noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, KarenlW! We're extremely pleased to hear about your satisfaction with the amazing sound quality and superb noise canceling feature of your Sony headphones. Thank you very much for the perfect star review and for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Well, beat for its class!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well it’s Sony again, they have the best noice cancelling headphones which also very impressive app features. Specifically, this product has dual-connection capability which makes it very easy to use a headphone with 2 devices equally.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Techguy, thank you so much for the 5 Star review! We are truly happy to hear you are satisfied with the exceptional noise canceling function and fantastic app & multipoint connection feature of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried another brand but just didn't do it when you pay more doesn't mean better but have got all of what i was looking for
I would recommend this to a friendBrand response from SonyListens
Posted .Hello weak,
Great! It's nice to know that you chose our WH1000XM4 over other brand and you are pleased with the quality and performance of it. he WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
Great head phone.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Birthday present for the Daughter. She loves them over her Beats from two years ago. She is picky about the fit over the ears, she loves these. Noise canceling is great. She also says the quality of the sound is awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jaylind,
Thank you for writing this amazing review! This is definitely a great choice of gift for your daughter's birthday and we are glad she loves her new headphones particularly with its amazing noise canceling features and sound quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Great ear phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable ear phone, sound is amazing l like the totality of the sound expierence. I will enjoy listening to all my music with this device .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RaymonP, we're glad you like the comfort and sound quality of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Excellent mutli-device noise cancelling headset
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Using it for music, TV, audio conferencing, phone and gaming. It is performing admirable in all devices. Noise cancelling is excellent and the app and automatic connections work great as well. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PATORUZU,
Thank you so much for an amazing review and recommendations! We greatly appreciate you are enjoying the overall performance, features and connection to your device with your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris
Sounds great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great, fit is comfy, noise reduction is good
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, RobinD!
We’re so glad to hear you’re enjoying the great sound quality and comfortable fit of your WH-1000XM4 headphones. It’s wonderful to know the noise reduction is meeting your needs!
Thank you for choosing Sony.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Headphones that you need!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. I was sold on the ability to still use them if someone speaks to me. You put your hand over the right side and it fades the sound. Really unique feature. Overall quality is amazing o these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dtrx, Glad to hear that you are happy with your purchase! We are also glad to hear that you like the sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
amazing and they pair with my sony bravia tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they are as close to surround sound in headphones that you can get. they pair perfectly with my Sony Bravia tv. while gaming on the ps5 just simply touch the side of the headphones to adjust sound settings. love em!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jarhiker,
Great! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Not impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality, but not the best. Bass could be better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback on the WH-1000XM4, SamraS. We appreciate your positive note on the sound quality and understand your expectations regarding bass performance.
The WH-1000XM4 offers several features that allow users to customize the audio experience to their liking. If you'd like deeper or stronger bass, we recommend adjusting the equalizer settings either through the Sony Headphones Connect app or your audio source. Settings such as "Bass Boost" or manual tuning of lower frequencies can help enhance bass response and tailor the sound to your preferences. Additionally, using high-quality audio codecs like LDAC or AAC can further improve overall sound quality and bass detail when paired with compatible devices.
We value input like yours, as it helps us continue improving our products. If you have any more suggestions or questions about optimizing your WH-1000XM4, please let us know.
Thanks for choosing Sony!
Gus,
Sony North America Customer Support
- Pros mentioned:Sound quality
Great for noise cancellation
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality was excellent, and had amazing noise canceling. However, being in the apple ecosystem, it was a bit of a hassle to switch between devices compared to apple headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestBuyer, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great headphones.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. The noise cancellation makes you feel like you’re in a void like in the TV shoes where everyone is in a all white room or area. Sadly it was a present for my wife and she preferred something else do had to return.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Georgie, While we are glad to hear that you are happy with the noise canceling, we are sorry to hear that it had to be returned. We hope that you consider Sony again in your future purchases. Thank you for your honest review.
Regards,
Carl
Nice sound but Bluetooth connectivity issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this during thanksgiving, assuming this was a good product. However this model has serious connectivity issues. It does not automatically connect to your paired Bluetooth device (at least my headphone) and you need to reset the headphone every time before connecting which is pain. Quite disappointed but I am sure Sony will fix it in future.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AshwiniM,
We're so sorry to hear you’re having such a frustrating experience with your WH-1000XM4s.
We definitely want to get this fixed for you so you can actually enjoy your music. Please try these steps to see if they clear up that connection glitch:
-Make sure to check the Sony | Sound Connect app for any available firmware updates.
-Go into your device’s Bluetooth settings and "Forget" the headphones. Then, do the same on any other devices they might be paired to.
-Try a initialization. Find detailed instructions here: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If those steps don't stop the issue, please reach out to our Support Team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony and letting us know about this issue.
Warm regards,
Estefany
- Pros mentioned:Sound quality
GREAT Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave these headphones to my daughter as a Christmas gift. They at best in the top 2 headphones I have ever used. The clarity, sound and over quality make these headphones a must have for any listening pleasure.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NeNesPhones, We are glad you chose our noise canceling headphose for your daughter. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to her behavior and her location. Using the Sony Headphones Connect app, Ambient Sound Control lets her adjust the volume of background sound and gives her the option to allow voices alone to be heard. Meanwhile, the Equalizer lets her customize sound levels to suit her music. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
They’re great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my girlfriend for Christmas. They sound amazing and the noise cancelling works perfect! She is going to love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jdub, We are glad that you like the sound quality and noise canceling of our WH1000XM4 headphones. You chose the best for your girlfriend. Thank you for trusting Sony! Vincent