Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have ever used. The noise cancellation is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsaacR, we're glad you like the noise canceling feature of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great sound!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are easy to carry and sound amazing. The noise cancellation feature is great and customizations you can do are also good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adrian, Awesome! We're glad that you love the sound quality, and lightweight-weight design. With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig
Ear phones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My second one. Both are excellent. I have very BAD hearing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rivka,
It’s rewarding to hear that the Sony WH-1000XM4 headphones have been so excellent for you that you purchased a second pair! We appreciate your loyalty and are especially delighted that our sound technology performs so well for you, even with your hearing challenges. Thank you for the strong 5-star review and for trusting Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Great headset for noise canceling and
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound amazing and the noise canceling works as advertised. I was pleasantly surprised that I could also sync up to two devices at the same time. I currently have my laptop set up and it switches seamlessly between the two.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BeatMaestro, You've made an excellent choice! Thank you for purchasing our WH-1000XM4 headphones. We're delighted to hear you're enjoying all the improvements we made on these headphones, especially the Multipoint connection, excellent noise canceling, and amazing sound quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you so much for the amazing review and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Noise cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working from home can be a cacophony of leaf blowers and landscapers. These headphones did the job well enough to be able to hear and concentrate in meetings. Easy to set up with my smart phone and comfortable to wear for long periods on blue tooth.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoNoise,
We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Comfort
comfortable and great noise
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are comfortable and have great noise reduction.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MistBear, we're glad you like the comfort and noise canceling feature of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Good sound and comfortable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive but man they sound great. I've purchased before for $350 and returned because it wasn't worth it. I got them on sale for $280 and it makes it more worth it. Sound and feel is great. Controls on the side are good once you get used to them,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yeet, That's a great deal! We're glad to hear you feel that the excellent sound quality, comfortable fit, and user-friendly controls of the WH1000XM4 is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Your feedback about the Sony app and touch controls is greatly appreciated. This will certainly help us improve our products. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great! Headphones no other headphones that are better good audio and just overall a good looking pair of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelM, wow! We're glad you like our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Don't be cheap
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible in every sense of the word. Noise canceling is second to none. Build quality is great, it comes with an extremely nice hardshell case. If you looking for perfect sound, try these, plus the app and eq settings make it even better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Audiolover, We are thrilled to know that you like most of the features and capabilities of your Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Vincent
- Pros mentioned:Sound quality
Better than Bose
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent wireless noise-cancelling headphones. I was skeptical about these versus the industry leading Bose, however these are working so well that I don't know how Bose will maintain their marketshare unless they make some innovative changes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Disappointed, Great! We're glad that you like the noise canceling feature of your noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
These are the best headphone I've listened to.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's been a long time since I purchased headphones. These are a feature-rich set that meets and exceeds the hype and expectations. The Sony headphone app access features not available many other premium headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Larry, Thank you for the 5-star rating! We're thrilled to hear you feel the WH-1000XM4 the best sounding headphones you've purchased and that it exceeded your expectations! It's nice to know you're enjoying the superb features and you're utilizing the different functions found on the Sony Headphones Connect app. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you so much for choosing Sony! -Jess
- Pros mentioned:Sound quality
Great for noise cancellation
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality was excellent, and had amazing noise canceling. However, being in the apple ecosystem, it was a bit of a hassle to switch between devices compared to apple headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestBuyer, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
I can hear clearly now
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have to be the best out there. As a Dj I have tried lost of headphones but this one is way above the beats, Bose, and other. Great product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VirgilioT, we're glad you are enjoying our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound quality
The Best Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have amazing noise cancelling, the gestures are great, and the sound is amazing. I love these headphones and I recommend them to everyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AryaN, we're glad you like the noise canceling, gestures controls, and sound quality of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Leader of the class
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely near perfect set of noise-cancelling headphones. Easily the best pair I’ve ever owned. Believe the hype. I work in a very noisy (90+ Decibel) work place and these headphones are the truth.One of the best purchases I have made in a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Truplaya62650, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Best Headphones under $400
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great, ANC works well and EQ options are phenomenal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CalP, awesome! We're glad you like the sound quality and noise canceling feature of your headphones. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancellation ever. Quality is too good. The way it has transparency mode when we talk amazing. Nice way to forward,backward and volume controls
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RahulV,
Great! We're glad that you like the noise canceling function, sound quality, and touch controls of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best purchase of the year
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality and noise cancellation. These were expensive but I still think it was the best value for what you get. Other headphones that are more expensive sound the same to me. I take these with me everywhere I go. Worth every penny
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mags, we're glad you like the sound quality of our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Best on the Market
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best on the market. Noise cancelling is excellent. Switches modes when you walk or go into other noisy environments. Pauses when you take off, resumes when you put back on. And pauses when you start talking...yep you need these. I have all 3 colors.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mike,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Wanted these for Teams
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really wanted these for Teams use in the office, but they just don't handle switching between stereo audio and headset audio when going back and forth from Teams calls to videos or Spotify etc. My Bose 700 seems to handle the task just fine, so I'll just use those for calls and keep the Sony's at home for music, cause they do sound amazing. Definitely like the sound better than the Bose, it just feels more alive. I wish the app had more information in it regarding the different features and what all the different settings and modes were for. The noise cancelling seemed to be on par with the Bose for office use, but I didn't really like the 'speak to switch' feature, when singing along to Spotify it would pick up my voice and paused my music for 10 seconds. Couldn't seem to turn it off while keeping the additional features of noise cancelling. Very premium feel, love the color and the non-flashy styling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CrazyLefty, while we are glad to hear that you are happy with the sound quality of the WH-1000XM4 , we are sorry to hear that you are having a hard time using them for office use specially on Teams. For this, please make sure that your device has a Bluetooth function that supports calling connections (HFP/HSP). Re-establish the connection between the source device and the headset. Select HFP or HSP for the profile.
You may also check our related article link on how to use Bluetooth headphones for video calls on a computer.
Here is the link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00250089
In case you need further assistance, please email the below information to socialsupport@am.sony.com:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
Carl