Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 12015470
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones were great. The noise cancelling is pretty good and the audio quality is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Sara,
That's perfect! We are thrilled to hear that you are very much satisfied with the audio quality and noise canceling capability of our WH1000XM4. Thank you for choosing Sony! - Marco
A Blast to the Past
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headset was what I thought I wanted to replace my old Sony that was 15 years old. It seemed uncomfortable for long use. It was too heavy and too pricy. I saw so many new choices I had to try.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DonnaY,
Thank you for taking the time to share your feedback on the Sony WH-1000XM4 headphones. We are happy that you chose to explore our new models after enjoying your previous Sony headset for so long!
We understand that comfort, especially for extended listening sessions is important, and we appreciate your comments regarding the weight and cost. We are always striving to balance feature integration with lightweight design.
Thank you again for your valuable review and for choosing Sony!
Best regards,
Dominick
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones of their generation. The noise cancelation on these is the best of its time. The price point is even better now that there are newer versions out. Please buy this if you have a need to listen to music at its core.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JevonG, Thanks for sharing your experience with the Sony XM4 Wireless headphones. We appreciate that you'd recommend this product to others. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Blew me away
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After listening to all the headphones in-store, this one impressed me immediately. I had to take them home and I've been rocking to them ever since! And that noise-cancelling?! It was unreal!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi stayge,
Awesome! We're glad you found the best headphones that suits your needs and expectations. Nice to know you are enjoying your WH1000XM4 especially for its amazing noise canceling features. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thank you so much for choosing Sony! - Kris
- Pros mentioned:Sound quality
Mr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphone No noise from outside You can use use other purpose as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PoritoshM, Thanks for leaving us such a great review on the WH-1000XM4! We are really delighted to hear you're satisfied with the incredible sound quality and excellent noise cancellation of your WH-1000XM4 Wireless Noise Cancelling Headphones. It sounds like we hit the mark with the WH-1000XM4! Thank you so much for choosing Sony! -Jess
- Pros mentioned:Sound quality
Great Wireless Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these. I have used them on 2 flights and think they are terrific. They have great sound and the noise canceling feature is great. I did plug them in to watch a movie on the plane and that was great too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Refrigerator,
We appreciate the 5-star rating and we are glad you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Very comfy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is excellent. 360 audio is very impressive, and talk feature is great for being at work cutting music off
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Merlot,
That's perfect! This brings us joy knowing that you are impressed with the sound quality, specially the 360 audio feature and Speak to Chat feature. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
Sony - WH1000XM4 Noise-Cancelling Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones worked great and did a good job of making my flight more peaceful
I would recommend this to a friendBrand response from SonyListens
Posted .Amazing, jrwilker! We're extremely pleased it suits your needs and expectations. Thank you so much for sharing your excellent experience with your WH-1000XM4 and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Sound quality
Best Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this a couple weeks ago and its so good heard people saying how good this headphone is and it’s true!! Definitely worth it!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianR, we're glad you like our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
My Personal Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are excellent headphones. Great for school and home. You can hear every note of musical instruments.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lykearoq, We are happy to hear that you now have a great pair of excellent headphones for school and home. Thank you for your purchase. Enjoy your music! Vincent
- Pros mentioned:Sound quality
AMAZING
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited to finally have them since everyone was raving about the noise-cancelling feature, and it didn't disappoint! I sometimes feel like it dies super quickly on certain days, but on the contrary, it charges super quickly!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sherlyn,
Thank you for the purchase! We're glad to hear that you're enjoying the noise canceling and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, the door buster deal was too good to pass up.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review!
We’re thrilled you were able to snag such a great "doorbuster" deal on your WH-1000XM4 headphones! It’s wonderful to know you’re enjoying the quality and value of your new pair.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Bass
Good Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounded much deeper BASS than older version of Bose QuietComfort. Watch for sales and it worths the buy recommendation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi menehune89,
Thank you for purchasing our Sony WH1000XM4 and for sharing your thoughts. We highly appreciate it! We're glad that you like the audio quality of your new XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
The best
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever the quality of sound is great the build quality is great they sound and feel better than my airpods max. One problem windows 10 does not play very nicely with these but zoom is no problem
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jacob,
We appreciate the 5-star rating and we are glad you like the sound and build quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Amazing sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were a gift for our teenage son. He raves about the sound quality and LOVES them! You absolutely get what you pay for with these headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MegS, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones for the price, would recommend to anyone
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SebastianC,
Thank you for choosing Sony!
We’re elated to hear that the WH1000XM4 headphones have impressed you with their value and quality. Your recommendation means a great deal to us, and we’re happy to know these headphones are making a positive impact on your listening experience.
Best regards,
-Fred
- Pros mentioned:Comfort
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 13 yr old originally wanted apple headphones. They ended up being painful on her ears. Bought these Sony as second choice and she loves them so much better!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MTay, Good to hear that she loves her newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great sounds, 50% of the bass I crave
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, super clear, I like a little more bass, but I like big subwoofers and Skullcandy crushers. Soooo..
I would recommend this to a friendBrand response from SonyListens
Posted .Hello lilspoon,
Nice! We're glad that you appreciate the sound quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Awesome!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since I’ve gotten these i’ve used them everyday. The noise cancellation feature in these is the best that i’ve tried
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MarvinL,
Awesome! Thank you for your purchase and we are very happy that you are enjoying your Sony WH1000XM4 and its noise canceling feature. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
better than its reviews
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was curious about getting this but end up it was a good headset to take with me while i was at gym. sound and isolation is perfect for my need.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi STCC,
You made the right choice! We're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph